Customer Service Rep(09178) - 5210 159th

📌 Core Information

🔹 Job Title: Customer Service Rep(09178) - 5210 159th

🔹 Company: Domino's

🔹 Location: Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service to ensure customer satisfaction
• Effective communication with a diverse range of customers
• Learning and applying the "Golden Rule" in customer interactions
• Maintaining a positive and professional demeanor at all times

ASSUMPTION: The job requires individuals who can work independently while maintaining high standards in customer interactions, given the emphasis on top-notch service and communication.

📋 Key Responsibilities

✅ Provide top-notch customer service and ensure customers feel valued.

✅ Communicate efficiently with a diverse range of individuals.

ASSUMPTION: The role primarily focuses on direct interactions with customers and might include handling customer complaints and inquiries.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Customer Service
• Communication
• Outlook
• Willingness to Learn
• Positive Attitude

Preferred Skills:

• Prior experience in the restaurant industry
• Familiarity with Domino's products and services

ASSUMPTION: There is a preference for candidates with some experience in fast-paced service environments, reflecting the integrated nature of restaurant operations at Domino's.

💰 Compensation & Benefits

Salary Range: Not specified; typical industry entry-level wage assumed

Benefits:

• Employee discounts on products
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week, typical full-time schedule

ASSUMPTION: Compensation and benefits are aligned with industry standards for entry-level roles in customer-facing positions within the restaurant sector.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees

Founded: 1960

Company Description:

• Renowned as a leader in pizza delivery worldwide
• Focus on technological advancements and innovative service
• Global presence with approximately 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Marketing
• Digital and Technology Innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company culture emphasizes innovation, customer satisfaction, and a dynamic work environment, promoting growth and career longevity.

📊 Role Analysis

Career Level: Entry-level position primarily aimed at beginners or recent graduates

Reporting Structure: Reports to store manager or lead customer service representative

Work Arrangement: On-site role within an outlet of Domino's

Growth Opportunities:

• Potential for promotions to supervisory roles
• On-the-job training and development programs
• Cross-functional roles in larger corporate settings

ASSUMPTION: The role is structured to provide foundational experience with opportunities for upward mobility within the company.

🌍 Location & Work Environment

Office Type: Retail/customer service outlet

Office Location(s): Various locations throughout Illinois, specifically at 5210 159th

Geographic Context:

• Positioned in a suburban area
• Access to local amenities and transport links
• High customer foot traffic environment

Work Schedule: Flexible shifts including weekends and holidays

ASSUMPTION: The role demands adaptability to various shifts, including potential peak service periods requiring weekend and evening hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone interview
• In-person interview with store manager

Key Assessment Areas:

• Communication skills
• Customer service orientation
• Problem-solving abilities under pressure

Application Tips:

• Highlight relevant customer service experience
• Demonstrate a strong willingness to learn
• Showcase a positive and enthusiastic attitude

ATS Keywords: Customer Service, Communication, Team Player

ASSUMPTION: The interview process likely values soft skills and cultural fit to ensure alignment with Domino's customer-centric approach.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer Relationship Management (CRM) tools
• Email and communication platforms such as Outlook

ASSUMPTION: Candidates are expected to use basic technology tools proficiently for everyday customer service operations.

👔 Cultural Fit Considerations

Company Values:

• Focus on customer satisfaction
• Commitment to innovation and improvement
• Teamwork and collaborative spirit

Work Style:

• Problem-solving mindset
• Ability to work in a fast-paced setting
• Strong emphasis on teamwork and cooperation

Self-Assessment Questions:

• Am I comfortable working in a dynamic, customer-focused environment?
• Can I keep a positive attitude even under stress?
• Do I enjoy learning and applying new skills quickly?

ASSUMPTION: The company culture values adaptability and a positive interpersonal approach, which are essential for success in this role.

⚠️ Potential Challenges

• Handling customer complaints effectively
• Working during peak hours which may be physically demanding
• Adapting to rapid changes in service demands
• Maintaining a cheerful demeanor during busy periods

ASSUMPTION: The position involves challenges typical of high-paced customer service environments, requiring resilience and stress management abilities.

📈 Similar Roles Comparison

• Cashier at similar fast food establishments
• Customer support representative in retail
• Frontline service roles in hospitality

ASSUMPTION: Similar roles in the food and service industry demand comparable skills and offer parallel customer interaction experiences.

📝 Sample Projects

• Organizing the presentation of new Domino's menu items
• Improving in-store customer feedback mechanisms
• Participating in community outreach or marketing events

ASSUMPTION: Projects are designed to enhance customer experience and store operations, likely in collaboration with the broader team.

❓ Key Questions to Ask During Interview

• How does the team typically handle high-volume service periods?
• What training opportunities are available for new employees?
• Can you describe a typical career path starting from this position?
• How does Domino's ensure work-life balance for its employees?
• What tools or methods are used to gather customer feedback?

ASSUMPTION: Questions focus on gaining insights into company culture, growth opportunities, and operational challenges associated with the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience
• Ensure availability for potential interview dates
• Review Domino's products and services to demonstrate knowledge during interviews
• Follow up your application with a thank-you note if contacted

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.