Customer Service Rep(09235) - 2501 TX-361

📌 Core Information

🔹 Job Title: Customer Service Rep(09235) - 2501 TX-361

🔹 Company: Domino's

🔹 Location: Port Aransas, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service and support.
• Handling customer inquiries both in person and over the phone.
• Ensuring accuracy in order taking and transactions.
• Maintaining product quality according to Domino’s standards.

ASSUMPTION: The role may involve additional dynamic responsibilities typical for fast-paced environments like rush-order handling and managing multiple tasks simultaneously. This assumption is based on typical job functions in customer service roles.

📋 Key Responsibilities

✅ Greeting customers and taking orders with a smile.

✅ Operating the cash register and collecting payments.

✅ Making consistent product quality as per standards.

✅ Maintaining a clean and organized work environment visible to customers.

✅ Upholding professional appearance in compliance with Domino’s grooming standards.

ASSUMPTION: The responsibilities may also require teamwork under pressure, especially during peak hours.

🎯 Required Qualifications

Education: Not specified, typical requirement is flexibility for individuals at or above 16 years of age.

Experience: 0-2 years, suitable for entry-level candidates.

Required Skills:

• Customer service orientation
• Effective communication
• Teamwork and collaboration
• Punctuality and reliability

Preferred Skills:

• Familiarity with cash handling
• Order processing experience

ASSUMPTION: While specific technical skills are not mandated, experience in cash handling or similar roles may be preferred.

💰 Compensation & Benefits

Salary Range: Not specified, typically entry-level wages around $10-$12 per hour in similar roles.

Benefits:

• Employee discounts
• Flexible schedules
• Opportunities for advancement

Working Hours: Approximately 40 hours per week, typical for full-time positions.

ASSUMPTION: Benefits and precise hourly wages may vary based on regional standards and specific store policies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - With a focus on customer service and fast-paced, team environments.

Company Size: 10,001+ employees, offers vast regional and international presence providing varied career paths.

Founded: 1960, with a long-standing reputation for quality and innovation in the pizza delivery sector.

Company Description:

• Driven to win with a fun and innovative culture.
• Focus on technological advancements, including digital ordering tools.
• Global presence with approximately 17,100 locations in 90+ markets.

Company Specialties:

• Pizza and Sandwich offerings
• Marketing and Digital Solutions
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company offers robust training and career development opportunities due to its global presence.

📊 Role Analysis

Career Level: Entry-level, suitable for new workforce entrants or early in career transition.

Reporting Structure: Reports to Shift Supervisor or Store Manager.

Work Arrangement: Primarily on-site with possible shifts during weekends and evenings.

Growth Opportunities:

• Promotion to Shift Supervisor
• Advancement into Store or Area Management
• Cross-training in other functions (e.g., delivery)

ASSUMPTION: The position offers upward growth potential due to varying levels of retail chain management.

🌍 Location & Work Environment

Office Type: Retail/customer-facing environment

Office Location(s): Port Aransas, Texas, directly servicing local customer base.

Geographic Context:

• Popular tourist destination with seasonal customer variations.
• Close-knit community with a focus on service excellence.
• Opportunities to interact with diverse populations.

Work Schedule: Includes variable shifts aligned with business hours, typically accommodating peak customer service times.

ASSUMPTION: Employees benefit from a supportive work environment conducive to developing customer interaction skills.

💼 Interview & Application Insights

Typical Process:

• Submit an application through the company's online portal.
• Initial phone or in-store interview with HR or store manager.
• Possibly a secondary interview or immediate job offer (dependent on need).

Key Assessment Areas:

• Customer service capabilities
• Communication skills
• Teamwork and adaptability

Application Tips:

• Highlight any past customer service experience or teamwork roles.
• Emphasize punctuality and reliability qualities.
• Research Domino’s company culture and values for alignment.

ATS Keywords: Customer Service, Teamwork, Punctuality, Cash Handling

ASSUMPTION: The application process is straightforward but may vary per location considering business needs.

🛠️ Tools & Technologies

• Point of Sale (POS) system operations
• Telephone handling systems
• Customer service management tools

ASSUMPTION: Employees will be trained on company-specific software and technologies as required.

👔 Cultural Fit Considerations

Company Values:

• Customer Priority
• Teamwork
• Continuous Improvement

Work Style:

• Fast-paced and high-energy
• Pro-active and customer-oriented approach
• Capable of multitasking under pressure

Self-Assessment Questions:

• Can I maintain a positive attitude with customers during busy periods?
• Am I willing to adhere to grooming and dress code standards consistently?
• Do I enjoy working collaboratively with others in a fast-paced environment?

ASSUMPTION: A positive, customer-first approach aligns well with the cultural norms of Domino’s work environment.

⚠️ Potential Challenges

• High volume of customer interactions during peak hours
• Adhering to stringent quality and cleanliness standards
• Handling customer complaints or difficult interactions professionally
• Keeping energy levels high throughout shifts

ASSUMPTION: Employee training will equip staff to handle the operational and customer interaction challenges effectively.

📈 Similar Roles Comparison

• Other entry-level retail or quick-service restaurant positions
• Basic customer service or support roles
• Sales associate positions in consumer-facing industries

ASSUMPTION: Compensation and responsibilities in similar roles are competitive, ensuring potential hires find the position beneficial for skill development.

📝 Sample Projects

• Participating in a local store promotion or campaign
• Leading a store cleanliness initiative
• Facilitating a training session for new hires

ASSUMPTION: Employees may contribute to team projects beyond day-to-day tasks, fostering skill growth and team cohesion.

❓ Key Questions to Ask During Interview

• What does a typical workday look like?
• How are scheduling conflicts managed, if at all?
• Can you describe the team dynamic in this store?
• What do you think is the most challenging aspect of this role?
• How is performance typically evaluated?

ASSUMPTION: Candidates informed about operational and cultural dynamics are better prepared for success in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume emphasizing customer service experience
• Include references willing to speak on punctuality and reliability
• Practice a succinct introduction detailing your suitability for the role
• Follow up post-interview with a thank you note

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.