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Customer Service Rep(09252) - 3600 Communications Parkway, Suite 635

Domino's
Full-time
On-site
Plano, Texas, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(09252) - 3600 Communications Parkway, Suite 635

πŸ”Ή Company: Domino's

πŸ”Ή Location: Plano, Texas, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Sun Mar 30 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: Not specified

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Interacting with customers in a fast-paced environment
  • Using excellent communication skills to address customer queries
  • Employing basic math skills in everyday tasks
  • Utilizing some computer experience to assist in operations

ASSUMPTION: The job requires excellent customer service skills and the ability to work effectively in busy settings. This assumption is drawn from the emphasis on interaction and communication in fast-paced environments.

πŸ“‹ Key Responsibilities

βœ… Assist customers with their orders and queries

βœ… Collaborate with team members to ensure high-quality customer service

βœ… Handle transactions accurately using math skills

ASSUMPTION: Responsibilities are centered around customer interactions, suggesting the need for a customer-focused approach and teamwork.

🎯 Required Qualifications

Education: Must be at least 16 years of age

Experience: 0-2 years in a similar role

Required Skills:

  • Excellent Communication Skills
  • Basic Computer Experience
  • Good Math Skills

Preferred Skills:

  • Prior experience in customer service
  • Ability to thrive in fast-paced environments

ASSUMPTION: The preferred skills assume that candidates with prior experience and adaptability to fast-paced settings will be favored.

πŸ’° Compensation & Benefits

Salary Range: Not specified. Typically, a customer service role like this offers competitive hourly wages with potential for salary progression based on performance.

Benefits:

  • Employee discounts on products
  • Flexible scheduling
  • Opportunities for professional development

Working Hours: Full-time at approximately 40 hours per week

ASSUMPTION: The mentioned benefits are based on common offerings in similar roles within the industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants. Dominates in the global pizza delivery market.

Company Size: 10,001+ employees globally, indicating a well-established company with diverse career opportunities.

Founded: 1960, providing six decades of experience in food service and delivery innovation.

Company Description:

  • Innovation through technology and app development
  • Global presence with approximately 17,100 stores
  • Focus on customer satisfaction and product innovation

Company Specialties:

  • Pizza
  • Technology
  • Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's focus on innovative technology supports its market leadership in pizza delivery.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for individuals starting their career in customer service.

Reporting Structure: Likely reports to a shift manager or store manager depending on store size and hierarchy.

Work Arrangement: Predominantly on-site to enable direct customer interaction.

Growth Opportunities:

  • Career progression to management roles
  • Exposure to corporate functions like marketing and operations
  • Skills development through interaction and customer service

ASSUMPTION: Growth opportunities are inferred from company structure and job type, indicating potential advancement for high performers.

🌍 Location & Work Environment

Office Type: On-site within a Domino's retail environment.

Office Location(s): Plano, Texas, with possible tasks extending to nearby locations.

Geographic Context:

  • Located in a bustling business district
  • Accessibility via public transportation and nearby highways
  • Part of a vibrant community with diverse amenities

Work Schedule: Typically follows retail hours, with evenings and weekends required.

ASSUMPTION: Work environment emphasized for local connectivity and a dynamic retail atmosphere.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Initial phone screening
  • In-person interview with management

Key Assessment Areas:

  • Communication skills
  • Teamwork and adaptability
  • Problem-solving and math abilities

Application Tips:

  • Highlight customer service experience
  • Showcase communication strengths
  • Demonstrate a proactive approach in fast-paced environments

ATS Keywords: "Customer Service", "Communication", "Math Skills", "Teamwork"

ASSUMPTION: Assumed the interview process involves standard retail-focused assessment criteria.

πŸ› οΈ Tools & Technologies

  • Point of Sale (POS) systems
  • Customer management software
  • Basic Microsoft Office tools

ASSUMPTION: Tools required are standard for managing customer interactions and transactions.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation and efficiency
  • Community involvement and teamwork

Work Style:

  • Fast-paced adaptability
  • Proactive customer engagement
  • Team-oriented collaboration

Self-Assessment Questions:

  • Do I thrive in fast-paced settings?
  • Can I effectively communicate with diverse customers?
  • Am I comfortable with basic math and technology usage?

ASSUMPTION: Company culture prioritizes efficiency, customer focus, and teamwork based on industry standards.

⚠️ Potential Challenges

  • High-pressure environment during peak business hours
  • Balancing multiple customer interactions simultaneously
  • Adapting quickly to changing situations
  • Continuously upholding company standards

ASSUMPTION: Challenges are deduced from the position's dependence on customer volumes and service expectations.

πŸ“ˆ Similar Roles Comparison

  • Similar roles often emphasize adaptability and interaction
  • Customer service roles in fast food chains such as McDonald's or Burger King
  • Positions focusing on teamwork and communication

ASSUMPTION: Comparisons are based on common themes in entry-level customer service roles within the food industry.

πŸ“ Sample Projects

  • Collaborative promotion and marketing task
  • In-store event planning and execution
  • Customer feedback gathering and analysis

ASSUMPTION: Sample projects derived from typical customer service initiatives aimed at promoting business and improving service.

❓ Key Questions to Ask During Interview

  • How does Domino's assess team performance?
  • What growth opportunities are available for this role?
  • How is success measured for customer service representatives?
  • What training programs are offered to new employees?
  • Can you describe the team dynamics here?

ASSUMPTION: Questions focus on role expectations and growth opportunities, reflecting a candidate's interest in long-term engagement.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare for a potential phone screening
  • Review potential interview questions and company values
  • Gather references available upon request
  • Ensure your resume highlights relevant skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.