📌 Core Information
🔹 Job Title: Customer Service Rep (09277) - 502 S. Old Orchard Ln
🔹 Company: Domino's
🔹 Location: Lewisville, Texas, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Operating efficiently in a fast-paced environment.
- Ensuring quick and safe delivery of pizzas to customers.
- Handling multiple tasks and adapting to varying demands.
- Working flexible hours ranging from 1 to 5-6 shifts per week.
ASSUMPTION: The role likely requires good time management skills and the ability to remain calm under pressure, given the emphasis on efficiency and speed.
📋 Key Responsibilities
✅ Taking and processing customer orders.
✅ Preparing pizzas and other products.
✅ Performing general cleanup and maintenance duties.
✅ Operating all equipment and ensuring functionality.
✅ Engaging with customers to provide excellent service.
ASSUMPTION: Responsibilities may also include helping with delivery logistics and stocking ingredients, as multi-tasking is emphasized.
🎯 Required Qualifications
Education: Not specified
Experience: Typically requires 0-2 years of experience.
Required Skills:
- Strong communication skills.
- Basic math skills for handling transactions.
- Ability to multitask and adapt to fast-paced environments.
Preferred Skills:
- Previous customer service experience.
- Knowledge of food handling and safety standards.
ASSUMPTION: While no specific education is required, high school completion or equivalent may be preferred by the employer.
💰 Compensation & Benefits
Salary Range: Not specified; estimated industry average for similar roles is $10-$15 per hour.
Benefits:
- Flexible scheduling options.
- Opportunities for career advancement.
- On-the-job training provided.
- Employee discounts on food and services.
Working Hours: 40 hours per week, with both daytime and evening shifts available.
ASSUMPTION: Benefits like health insurance and paid time off are likely for full-time positions but not specified in the listing.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurant industry with a focus on quick-service and delivery.
Company Size: 10,001+ employees, indicating a large-scale operation with diverse opportunities.
Founded: 1960, with substantial growth and development over the years.
Company Description:
- Famous for pizza delivery with a global presence in over 90 countries.
- Innovative culture, continuously developing new technology and menu items.
- Respected for its career advancement opportunities, from entry-level to franchise ownership.
Company Specialties:
- Pizza and sandwich delivery.
- Marketing and advertising.
- Technological innovations in ordering and delivery.
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Given the company's scale, employees may have access to advanced training and specialization options in corporate and franchise sectors.
📊 Role Analysis
Career Level: Entry-level position suitable for individuals starting their career in customer service.
Reporting Structure: Likely reports to store managers or shift supervisors.
Work Arrangement: On-site, with direct interaction with customers and team members.
Growth Opportunities:
- Progression to managerial roles such as shift supervisor or store manager.
- Potential for franchise ownership for those with ambition and experience.
- Development of skills in customer service, operations, and leadership.
ASSUMPTION: The company’s emphasis on internal promotions suggests a supportive environment for skill development and upward mobility.
🌍 Location & Work Environment
Office Type: Traditional retail and food service environment.
Office Location(s): Situated at 502 S. Old Orchard Ln, Lewisville, Texas.
Geographic Context:
- Access to local amenities and community atmosphere in Lewisville.
- Potential exposure to diverse customer demographics.
- Suburban setting with a balance of residential and commercial areas.
Work Schedule: Flexible hours with a focus on supporting team needs and personal availability.
ASSUMPTION: Applicants should be prepared for evening and weekend shifts, typical for the food service industry.
💼 Interview & Application Insights
Typical Process:
- Initial application submission online.
- Screening telephone interview to discuss availability and experience.
- On-site interview with management team.
Key Assessment Areas:
- Customer interaction skills and handling stressful situations.
- Adaptability and team collaboration abilities.
- Basic math and problem-solving skills.
Application Tips:
- Highlight past customer service experience.
- Demonstrate ability to multitask through examples.
- Express interest in long-term growth and potential within the company.
ATS Keywords: "Customer service," "multi-tasking," "communication skills," "teamwork."
ASSUMPTION: The application process may include a probationary period to gauge new hires' fit and capability.
🛠️ Tools & Technologies
- Order management systems.
- Point-of-sale (POS) technology.
- Telephone and communication systems.
ASSUMPTION: Familiarity with basic computer operations and POS devices is beneficial, though training is provided.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric focus.
- Encouragement of innovation and iterative improvement.
- Commitment to diversity and inclusion.
Work Style:
- Collaborative, team-oriented approach.
- Efficiency-driven and fast-paced environment.
- Proactive problem solving and initiative are valued.
Self-Assessment Questions:
- Can I perform well under pressure in a busy environment?
- Am I open to flexible and varying work schedules?
- Do I enjoy working with a diverse team and customer base?
ASSUMPTION: The company's emphasis on fun and team spirit indicates a positive workplace culture aimed at employee engagement.
⚠️ Potential Challenges
- Adapting to fast-paced and demanding work conditions.
- Managing customer expectations and complaints effectively.
- Navigating temperature fluctuations within the work environment.
- Ensuring safety and compliance with food handling regulations.
ASSUMPTION: Employees should be prepared for physical demands such as standing for long periods and lifting heavy supplies.
📈 Similar Roles Comparison
- Customer Service Associate at Pizza Hut emphasizes customer interactions but may offer fewer growth opportunities.
- Roles at fast-food chains like McDonald's could provide similar skill development in fast-paced environments.
- Retail customer service positions may involve similar customer interaction but with less focus on food preparation.
ASSUMPTION: Comparison roles are chosen based on similar industry demands and customer service emphasis.
📝 Sample Projects
- Participating in local community events representing Domino's.
- Assisting with in-store promotions and marketing campaigns.
- Leading a project to improve delivery times in your area.
ASSUMPTION: Projects often focus on enhancing customer experience and operational efficiency.
❓ Key Questions to Ask During Interview
- What does a typical day look like for this position?
- How does the team handle high customer demand periods?
- What opportunities for career advancement does Domino's offer?
- How are employees recognized for excellent performance?
- What strategies are in place for promoting diversity in the workplace?
ASSUMPTION: Interview questions are geared towards understanding role expectations and growth potential within the company.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link.
- Ensure your resume highlights relevant customer service experience.
- Prepare for interviews by practicing with common customer service scenarios.
- Reach out to current or former employees for insights if possible.
- Follow up post-application and interviews to express continued interest.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
