Customer Service Rep(09300) - TSE Bonito NNOG Station

📌 Core Information

🔹 Job Title: Customer Service Rep(09300) - TSE Bonito NNOG Station

🔹 Company: Domino's

🔹 Location: New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a dynamic, fast-paced setting
• Providing exceptional customer service and support
• Utilizing communication skills to resolve inquiries and complaints
• Assisting with basic computer and math-related tasks

ASSUMPTION: The position requires frequent customer interaction, thus strong communication and interpersonal skills are critical. The fast-paced environment suggests multitasking proficiency is beneficial.

📋 Key Responsibilities

✅ Interact with customers to provide information and support

✅ Maintain a fast work pace to meet service expectations

✅ Use math skills for accurate transaction processing

ASSUMPTION: Responsibilities imply that candidates must be detail-oriented and comfortable with technology due to the emphasis on computer skills.

🎯 Required Qualifications

Education: Not specified; may imply no formal education requirement beyond basic literacy skills

Experience: 0-2 years in customer service or related fields

Required Skills:

• Excellent communication skills
• Basic computer skills
• Mathematical proficiency

Preferred Skills:

• Interpersonal skills
• Adaptability to fast-paced environments

ASSUMPTION: The role is entry-level, focusing on soft skills rather than advanced degrees, suggesting opportunities for those new to the workforce or in early career stages.

💰 Compensation & Benefits

Salary Range: Not specified, typically starts around minimum wage for entry-level roles in customer service

Benefits:

• Employee discounts
• Flexible scheduling options
• Potential for advancement

Working Hours: 40 hours per week, schedule may vary based on store needs

ASSUMPTION: Compensation aligns with similar roles in the food service industry, with basic employee benefits expected for full-time positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on fast food delivery

Company Size: 10,001+ employees, offering diverse career opportunities and a large organizational support network

Founded: 1960, with a rich history in the quick-service restaurant sector

Company Description:

• Focus on innovation and new technologies
• Strong community presence globally
• Commitment to customer satisfaction and product quality

Company Specialties:

• Pizza and sandwich offerings
• Marketing and advertising
• Technological advancements and digital solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's utilizes its large scale to innovate in digital ordering and delivery, suggesting a fast-moving, tech-friendly corporate culture.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their career journey

Reporting Structure: Reports typically to the Customer Service Manager or Store Manager

Work Arrangement: Fully on-site for training and team integration

Growth Opportunities:

• Potential to move into supervisory or management roles
• Skill development in customer relations and sales
• Exposure to business processes and operations

ASSUMPTION: The position offers foundational experience valuable for career advancement, particularly in retail or customer service management.

🌍 Location & Work Environment

Office Type: On-site retail environment

Office Location(s): Specific to TSE Bonito NNOG Station in New Mexico

Geographic Context:

• Located in a community-focused area
• Accessible by various modes of transportation
• Potential for relocation based on company growth

Work Schedule: Likely involves working weekends and evenings, typical in retail environments

ASSUMPTION: The physical workspace is geared towards high customer interaction, requiring presence during peak business hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with a manager

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Problem-solving abilities

Application Tips:

• Highlight relevant experience in customer service
• Emphasize ability to thrive in fast-paced environments
• Prepare examples of past customer interactions

ATS Keywords: Customer service, communication skills, retail, fast-paced

ASSUMPTION: Given the entry-level nature, the process likely includes straightforward questions aimed at gauging career motivation and customer-centric skills.

🛠️ Tools & Technologies

• Basic POS systems
• CRM tools
• Standard office software (Word, Excel)

ASSUMPTION: Training on specific tools will be provided, suggesting minimal prior technical requirement expectations.

👔 Cultural Fit Considerations

Company Values:

• Customer first
• Innovation in delivery and technology
• Team collaboration and support

Work Style:

• Team-oriented
• Adaptable to changing demands
• Resilient in fast-paced settings

Self-Assessment Questions:

• Am I comfortable handling multiple customer queries?
• Can I effectively communicate with diverse individuals?
• Am I open to learning new technologies?

ASSUMPTION: Candidates should be prepared to engage actively within teams and are expected to adapt quickly to the evolving nature of retail.

⚠️ Potential Challenges

• Handling high volumes of customer queries
• Navigating customer dissatisfaction effectively
• Balancing workload during peak times
• Meeting performance metrics consistently

ASSUMPTION: The role likely involves pressure during rush hours and high customer demands, typical in the fast food industry.

📈 Similar Roles Comparison

• Higher customer interaction than a traditional retail clerk
• Focus on delivery service can provide more dynamic work experiences
• Opportunity to learn full-service cycle of customer service compared to cashier jobs

ASSUMPTION: Jobs at Domino's might offer more technologically integrated experiences compared to other entry-level service roles.

📝 Sample Projects

• Leading customer satisfaction initiatives
• Managing high-volume order processing periods
• Organizing team events to boost morale

ASSUMPTION: While projects may not be formalized, informal leadership and initiative-taking are encouraged to enhance the work environment.

❓ Key Questions to Ask During Interview

• How does Domino’s support career growth for entry-level employees?
• What training programs are available for learning new technologies?
• Can you describe a typical shift for a customer service representative?
• What are the most challenging aspects of this role?
• How does Domino’s ensure a positive work environment?

ASSUMPTION: Interview questions should focus on team involvement, career progression, and specific working conditions at the location.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Gather references who can speak to your customer service abilities
• Monitor your email for a possible interview invitation
• Research Domino’s company culture and recent innovations

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.