Customer Service Rep(09302) - 3090 N. Roadrunner Pkwy

📌 Core Information

🔹 Job Title: Customer Service Representative (09302)

🔹 Company: Domino's

🔹 Location: Las Cruces, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers in a fast-paced environment
• Delivering exceptional service and support
• Handling customer inquiries with professionalism
• Using computer systems to assist with customer needs

ASSUMPTION: It is assumed that since communication and customer interaction are key, the role will require the ability to manage multiple customer inquiries efficiently while maintaining a friendly demeanor.

📋 Key Responsibilities

✅ Interact with customers providing exceptional service

✅ Maintain a high level of communication skills to manage inquiries

✅ Utilize math skills for handling transactions and records

ASSUMPTION: Responsibilities may also include collaborating with team members to enhance customer satisfaction and problem-solving customer issues promptly.

🎯 Required Qualifications

Education: Not specified, but typically high school education for similar roles

Experience: 0-2 years of customer service experience

Required Skills:

• Excellent communication skills
• Basic computer proficiency
• Strong mathematical abilities

Preferred Skills:

• Previous customer service experience
• Ability to work in a fast-paced environment

ASSUMPTION: It is assumed that some on-the-job training will be provided, considering the entry-level experience requirement.

💰 Compensation & Benefits

Salary Range: Not specified, typical hourly wage for entry-level roles in the industry

Benefits:

• Employee discounts
• Potential for growth
• Training opportunities

Working Hours: 40 hours per week with potential shifts

ASSUMPTION: Benefits might include flexible working hours and performance incentives typical of customer service roles in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - renowned in global pizza delivery services

Company Size: 10,001+ employees, providing a vast network with diverse opportunities

Founded: 1960, with a rich history of innovation in the pizza industry

Company Description:

• Leader in technological advancements for ordering pizza
• Focus on team-oriented growth and innovation
• Global presence with over 17,100 stores in 90+ markets

Company Specialties:

• Pizza
• Sandwiches
• Technology development and marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's industry leadership suggests robust support structures and career progression opportunities for employees.

📊 Role Analysis

Career Level: Entry-level with opportunities for skills development

Reporting Structure: Likely reports to a team supervisor or manager

Work Arrangement: Strictly on-site at Domino's outlet

Growth Opportunities:

• Potential for promotion to supervisory roles
• Skills development through training programs
• Experience in a fast-paced corporate setting

ASSUMPTION: The role provides groundwork for advancing within customer service and operational roles within the restaurant industry.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 3090 N. Roadrunner Pkwy, Las Cruces, NM

Geographic Context:

• Located in a bustling community area
• Accessible by public transport
• Potential for high customer footfall

Work Schedule: Typical 40-hour workweek with potential weekend shifts

ASSUMPTION: Work environment supports dynamic team collaboration and customer engagement in a vibrant location.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at the location

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Ability to work under pressure

Application Tips:

• Highlight any previous customer service experience
• Showcase strong communication skills in your application
• Prepare examples of handling customer queries effectively

ATS Keywords: Customer service, communication, customer interaction, math skills

ASSUMPTION: The assessment focuses on evaluating interpersonal skills and problem-solving abilities.

🛠️ Tools & Technologies

• POS systems
• Basic office software (e.g., Microsoft Office)
• Customer relationship management tools

ASSUMPTION: Employees will be trained on specific technologies used within Domino’s operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to innovation
• Culture of teamwork and fun
• Dedication to customer satisfaction

Work Style:

• Ability to thrive in fast-paced environments
• Collaborative teamwork ethos
• Proactive customer engagement

Self-Assessment Questions:

• Do you enjoy engaging with customers and solving their issues?
• Do you handle stressful situations well?
• Are you comfortable using technology to assist in daily tasks?

ASSUMPTION: Cultural fit requires enthusiasm for customer interaction and a readiness to adopt new technologies.

⚠️ Potential Challenges

• Managing multiple customer requests effectively
• Adapting to high-pressure situations
• Maintaining service standards during peak hours
• Continually adjusting to technological updates

ASSUMPTION: Candidates should be prepared for a dynamic and fluid working environment requiring multitasking and resilience.

📈 Similar Roles Comparison

• Similar entry-level roles also focus on customer interaction in fast-paced environments.
• Differentiated by unique technology usage and scalability at Domino's.
• Opportunities for growth and training may vary across similar roles in other companies.

ASSUMPTION: Comparisons highlight Domino’s extensive customer base and innovative approach as distinctive aspects of the role.

📝 Sample Projects

• Participating in customer service improvement initiatives
• Involvement in team strategy meetings
• Assisting in inventory management projects

ASSUMPTION: Employee engagement in projects contributes to professional growth and operational efficiency.

❓ Key Questions to Ask During Interview

• What is the typical career path for this role?
• How does the company support continuous learning?
• What are the primary challenges faced by your team?
• How are performance goals set and measured?
• Could you describe the team dynamic and management style?

ASSUMPTION: Questions are designed to gauge company culture, support mechanisms, and role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to provide relevant work experience and skills in customer service
• Ensure your resume includes keywords such as 'communication' and 'customer interaction'
• Contact the hiring manager if no response is received within two weeks
• Prepare for a potential follow-up phone interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.