Customer Service Rep(09312) - 5995 Bataan Memorial Hwy

📌 Core Information

🔹 Job Title: Customer Service Representative (09312)

🔹 Company: Domino's

🔹 Location: Las Cruces, New Mexico, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in a fast-paced environment
• Ensuring excellent service and support to customers
• Managing customer queries efficiently
• Collaborating with team members to enhance customer experience

ASSUMPTION: This job requires engaging in a dynamic, customer-centric environment, where quick problem-solving and teamwork are essential. This is inferred from the emphasis on a fast-paced work setting and excellent communication skills.

📋 Key Responsibilities

✅ Provide high-quality customer service and support

✅ Engage with customers to understand and resolve their inquiries

✅ Utilize basic computer skills for customer transactions and data entry

ASSUMPTION: Responsibilities may include handling customer complaints and using point-of-sale systems due to the nature of the customer service position.

🎯 Required Qualifications

Education: Not specifically required, but high school level or equivalent may be assumed

Experience: 0-2 years in a customer service role

Required Skills:

• Excellent communication skills
• Basic computer experience
• Good math skills
• Customer interaction skills

Preferred Skills:

• Experience with point-of-sale or similar retail service systems
• Ability to work in fast-paced, dynamic work environments

ASSUMPTION: Preferred skills likely focus on retail operational experience and familiarity with digital transaction systems, as the job hints at handling customer and transaction data.

💰 Compensation & Benefits

Salary Range: Not specified; however, entry-level customer service positions in similar industries typically offer wages at or slightly above the local minimum wage, with opportunities for overtime.

Benefits:

• Employee discounts on food items
• Flexible scheduling
• Opportunities for career growth and development

Working Hours: Approximately 40 hours per week, with potential seasonal or schedule flexibility

ASSUMPTION: Benefits are likely to include discounts and flexibility, common perks in service-oriented roles, particularly for part-time or entry-level employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on rapid service and franchise operations

Company Size: Over 10,001 employees, indicating a robust network and numerous opportunities for internal advancement

Founded: 1960, with a long history of industry innovation and growth

Company Description:

• Operational in over 17,100 stores globally
• Emphasis on innovation and customer-first technologies
• A culture driven by dedication and passion for quality service

Company Specialties:

• Pizza
• Innovative food and technology solutions
• Marketing and digital engagement

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's global scale and innovative approach imply strong support for technological resources and employee development opportunities.

📊 Role Analysis

Career Level: Entry-level position with opportunities for skill development and career advancement

Reporting Structure: Reports typically to a shift supervisor or store manager

Work Arrangement: Fully on-site to ensure optimal customer interaction and service delivery

Growth Opportunities:

• Development into supervisory roles
• Potential for movement into corporate roles with further experience
• Skill enhancement in customer service and retail operations

ASSUMPTION: The role offers foundational experience valuable for progressing into higher positions within the franchise or similar industries.

🌍 Location & Work Environment

Office Type: Retail store environment focused on customer service

Office Location(s): Specific to Las Cruces, NM, but part of a larger franchise network

Geographic Context:

• Located in a community-oriented setting
• Part of a vibrant, cultural area with diverse opportunities for community engagement
• Near significant transport routes for accessibility

Work Schedule: Typically aligned with store hours, may include evenings and weekends

ASSUMPTION: The store environment will likely require adaptability and may involve shifts that meet peak business demands.

💼 Interview & Application Insights

Typical Process:

• Initial application review and shortlisting
• Phone screening for initial questions and clarifications
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Problem-solving capabilities

Application Tips:

• Highlight any previous customer service experience
• Demonstrate your communication and interpersonal skills
• Show enthusiasm for working in a team and fast-paced setting

ATS Keywords: Customer Service, Communication Skills, Retail Experience, Fast-Paced Environment

ASSUMPTION: The recruitment process will emphasize interpersonal interaction and ability to handle a fast-paced environment, core to the position’s requirements.

🛠️ Tools & Technologies

• Point-of-sale systems
• Basic computer applications
• Online order management systems

ASSUMPTION: The role demands basic familiarity with retail and food service technologies to ensure efficient order handling and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Positive and engaging in customer interactions
• Focused on teamwork and supporting peers
• Flexible and adaptable to changing customer needs

Self-Assessment Questions:

• Do I enjoy interacting with a diverse range of people?
• Am I comfortable working in a fast-paced environment?
• Am I able to manage multiple tasks effectively?

ASSUMPTION: A successful candidate will be someone who thrives in dynamic settings and values customer-focused teamwork.

⚠️ Potential Challenges

• Handling high volumes of customers during peak hours
• Adaptability to rapidly changing tasks and priorities
• Balancing multiple customer needs simultaneously
• Working irregular hours including nights and weekends

ASSUMPTION: Due to the nature of the work, challenges will revolve primarily around customer volume and task management under pressure.

📈 Similar Roles Comparison

• Similar tasks to retail clerk positions with a focus on customer service
• Shared skills with cashier roles emphasizing point-of-sale transactions
• Comparison to hospitality roles requiring interpersonal interaction

ASSUMPTION: Comparisons align this role with customer-centric and retail service sectors requiring attention to customer engagement and service efficiencies.

📝 Sample Projects

• Participating in team initiatives to improve store efficiency
• Implementing customer feedback into service practices
• Assisting in training sessions for new team members

ASSUMPTION: Projects may involve collaborative efforts to enhance customer service offerings and involve direct participation in team-oriented enhancements.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this role?
• How is success measured for the position?
• What opportunities are there for career advancement?
• How does the team handle peak business times?
• What support does the company offer for continuous learning and development?

ASSUMPTION: Key questions should focus on role expectations, growth potential, and support mechanisms for success and advancement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include a resume highlighting relevant experience and skills
• Prepare for a potential phone screening
• Be ready for an in-person interview if shortlisted
• Follow up on the application status after submission

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.