Customer Service Rep(09321) - 78 E. Grant Street

📌 Core Information

🔹 Job Title: Customer Service Rep(09321) - 78 E. Grant Street

🔹 Company: Domino's

🔹 Location: Roma, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service with a strong emphasis on developing relationships.
• Opportunities for growth into management or other positions within Domino's.
• Handling customer orders both over the phone and in person efficiently.
• Maintaining the cleanliness and organization of the store environment.

ASSUMPTION: The job primarily focuses on interaction with customers and operational tasks, as inferred from the emphasis on communication skills and equipment operation.

📋 Key Responsibilities

✅ Operate all equipment necessary for store operations.

✅ Stock ingredients from delivery areas to storage spaces efficiently.

✅ Prepare products as per Domino's standards.

✅ Receive and process telephone orders proficiently.

✅ Manage inventory and complete necessary paperwork meticulously.

✅ Ensure cleanliness of equipment and facilities daily.

ASSUMPTION: The responsibilities focus on both front-end customer interaction and back-end store operations, balancing customer service with inventory and cleanliness tasks.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years

Required Skills:

• Strong communication skills
• Basic mathematical skills for handling transactions
• Attention to detail
• Ability to operate equipment and maintain inventories

Preferred Skills:

• Proficiency with POS systems and basic computer skills
• Previous customer service experience

ASSUMPTION: Since no specific qualifications are listed, it’s assumed entry-level skills aligned with the industry’s standard requirements for customer service roles are necessary.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service reps in the industry earn hourly wages between $10-$15, depending on location and experience.

Benefits:

• On-the-job training and orientation
• Potential for career advancement
• Employee discounts on products

Working Hours: 40 hours per week, with potential for flexible or additional hours depending on store needs.

ASSUMPTION: The compensation structure primarily follows industry norms for similar roles, providing operational support through shift work.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery services

Company Size: 10,001+ employees, offering a broad range of career possibilities

Founded: 1960, Ann Arbor, MI

Company Description:

• Globally recognized as a leading pizza delivery brand
• Innovation-driven with a strong emphasis on technology and customer service
• Fast growth provides numerous career advancement opportunities

Company Specialties:

• Pizza
• Marketing
• Technology and Data Analytics
• Digital and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's extensive global presence and focus on innovation underscore a dynamic work environment conducive to learner and career growth.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals seeking to start a career in customer service

Reporting Structure: Typically reports to store management or team leads, dependent on the store’s hierarchy.

Work Arrangement: On-site at the Domino's location in Roma, Texas

Growth Opportunities:

• Potential advancement to managerial roles
• Skill development in customer service and operational tasks
• Networking within a large, established organization

ASSUMPTION: Given the company’s growth, upward mobility is encouraged for motivated employees, supported by its large network and resource availability.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 78 E. Grant Street, Roma, Texas

Geographic Context:

• Located in a small community offering close-knit interaction with customers
• Access to local community resources for errands
• Consistent customer base, fostering strong community ties

Work Schedule: Regular full-time schedule, with possible variability in shifts to cover operational hours

ASSUMPTION: The role entails direct customer interaction in a community-focused setting in Roma, Texas.

💼 Interview & Application Insights

Typical Process:

• Submission of application and resume
• Initial phone screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills and experience
• Communication and problem-solving abilities
• Ability to perform operational tasks

Application Tips:

• Highlight previous customer service experiences
• Demonstrate enthusiasm for the brand and role
• Showcase willingness to learn and adapt

ATS Keywords: Customer service, Communication, Teamwork

ASSUMPTION: The application process is standard for entry-level roles at a major retail chain, focusing heavily on customer interaction abilities.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Order processing applications

ASSUMPTION: Given the operational nature of the role, familiarity with retail-oriented technology is beneficial.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Service-oriented with a focus on customer interaction
• Adaptive to a fast-paced work environment
• Team-focused and collaborative atmosphere

Self-Assessment Questions:

• How do you handle stressful situations involving customers?
• Describe a time you successfully worked in a team to achieve a goal.
• How do you prioritize tasks during a busy shift?

ASSUMPTION: Success in this role aligns with fitting into the dynamic and teamwork-centric culture prevalent in high-paced retail environments.

⚠️ Potential Challenges

• Managing high volumes of customer interactions
• Balancing multiple operational tasks simultaneously
• Maintaining product quality standards consistently
• Adapting to various customer needs and complaints

ASSUMPTION: The challenges are typical of a fast-paced retail environment, requiring strong multitasking skills and customer focus.

📈 Similar Roles Comparison

• Positions at other fast-food chains offer similar tasks but may vary in brand culture.
• Customer service roles in grocery retail provide similar customer interaction opportunities.
• Call centers offer a different setting but similar communication skill requirements.

ASSUMPTION: These comparisons highlight the parallels between customer service tasks across various retail and service industry occupations.

📝 Sample Projects

• Organizing a community event hosted by Domino’s to boost local engagement
• Participating in inventory audit and reporting findings
• Implementing a new POS update to enhance order accuracy

ASSUMPTION: Sample projects are inferred from standard company activities designed to foster community relations and operational excellence.

❓ Key Questions to Ask During Interview

• What are the typical career progression opportunities within Domino's?
• How does the team handle high-pressure situations during peak hours?
• What does Domino's prioritize more: speed of service or customer satisfaction?
• How are schedules typically structured for team members?
• Can you describe the training process and ongoing support for new team members?

ASSUMPTION: Questions are tailored to reveal insights into company culture, management practices, and career development paths.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume and cover letter to highlight relevant experience
• Follow up with a phone call or email to express continued interest
• Prepare for potential phone and in-person interviews
• Gather information about the role and company to discuss during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.