Customer Service Rep(09364) - 15401 S. Padre Island Dr.

📌 Core Information

🔹 Job Title: Customer Service Rep (09364)

🔹 Company: Domino's

🔹 Location: Corpus Christi, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service in a fast-paced environment
• Providing support in food preparation and order processing
• Maintaining the cleanliness and safety of the store
• Managing cash transactions and inventory

ASSUMPTION: The role requires flexibility in hours to cover both day and night shifts, supporting peak business hours, which are usually during meal times.

📋 Key Responsibilities

✅ Operate equipment and stock ingredients from the delivery area to storage, work area, and walk-in cooler.

✅ Prepare food products and receive/process telephone orders.

✅ Take inventory and complete associated paperwork.

✅ Clean equipment and facilities approximately daily.

ASSUMPTION: The responsibilities may also include occasional assistance with delivery tasks or handling customer inquiries in a friendly manner.

🎯 Required Qualifications

Education: Not specified

Experience: Candidates should be at least 16 years old

Required Skills:

• Strong verbal and written communication skills
• Ability to perform basic math operations swiftly and accurately
• Ability to handle cash and make change
• Motor coordination to perform tasks efficiently

Preferred Skills:

• Experience in a fast-paced retail environment
• Customer service or food service background

ASSUMPTION: Preferred skills are assumed to optionally include food safety certification or prior experience with Domino's systems.

💰 Compensation & Benefits

Salary Range: Not specified, likely aligns with industry standards for entry-level customer service roles in fast food

Benefits:

• Flexible scheduling to suit personal commitments
• Potential for career progression within the company
• Employee discounts

Working Hours: Expected to be around 40 hours per week with potential flexible shifts depending on store needs

ASSUMPTION: Compensation likely includes standard hourly wage for similar roles, with potential commission on sales or performance bonuses.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Domino's is part of a vibrant, customer-focused sector known for rapid service and innovation.

Company Size: 10,001+ employees, indicating robust company infrastructure and potential growth opportunities.

Founded: 1960

Company Description:

• Innovative technology and marketing strategies drive growth.
• Global presence with approximately 17,100 stores in over 90 markets.
• A focus on team culture and continuous improvement.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Digital advertising
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large international company, Domino's likely offers structured career development paths and consistent support and training.

📊 Role Analysis

Career Level: Entry-level position offering foundational experience in customer service and food handling.

Reporting Structure: Reports to the store manager with potential interaction with assistant managers and other team members.

Work Arrangement: On-site; must be able to accommodate varying shifts.

Growth Opportunities:

• Potential to advance to supervisory or management positions.
• Opportunities to transition into franchise ownership.
• Skill development in customer service and operations management.

ASSUMPTION: The role is likely part of a structured career framework at Domino's, offering clear pathways to higher-level positions.

🌍 Location & Work Environment

Office Type: On-site retail environment within a Domino's store.

Office Location(s): 15401 S. Padre Island Dr., Corpus Christi, Texas

Geographic Context:

• Located in an urban area with a diverse demographic customer base.
• Accessible public transportation options and local amenities.
• Proximity to beaches and outdoor recreational activities.

Work Schedule: Includes nights, weekends, and holidays as required by the business.

ASSUMPTION: As an on-site role in a retail environment, the candidate must be prepared for a dynamic, fast-paced setting, especially during peak hours.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review
• Phone or in-person interview with store management
• Potential trial shift or skills assessment

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Basic math and problem-solving abilities

Application Tips:

• Highlight relevant work experience in customer service or food industries
• Emphasize flexibility and willingness to work varying schedules
• Demonstrate strong interpersonal skills through examples

ATS Keywords: Customer Service, Communication, Cash Handling, Food Preparation, Teamwork

ASSUMPTION: Application processes might include online assessment tools to evaluate candidate fit for store operations and culture.

🛠️ Tools & Technologies

• Touch screen ordering systems
• Cash registers
• Pizza preparation and cooking tools

ASSUMPTION: Training on specific Domino's proprietary systems and tools will be provided to ensure consistency in service and operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to support and develop team members
• Dedication to quality and service excellence
• Value of diversity and inclusion within teams

Work Style:

• Collaborative and team-oriented environment
• Fast-paced and detail-focused work atmosphere
• Adaptability and resilience in meeting dynamic challenges

Self-Assessment Questions:

• Am I willing to work flexible hours, including nights and weekends?
• Do I enjoy working in a team-oriented environment?
• Can I handle a fast-paced, customer-facing role?

ASSUMPTION: Candidates who thrive in dynamic, collaborative settings and value diversity will align well with Domino's corporate culture.

⚠️ Potential Challenges

• Managing peak hours with fast-paced customer service demands
• Adapting to shifts in store needs and customer expectations
• Ensuring accurate cash handling under pressure
• Balancing cleanliness standards with immediate operational demands

ASSUMPTION: The role requires resilience and quick adaptation to changes, especially during busy periods or when dealing with unexpected challenges.

📈 Similar Roles Comparison

• Compares to customer service roles in other fast-food or retail settings with similar responsibilities.
• Varies slightly with more emphasis on food preparation and knowledge of company-specific products.
• Potentially offers more career advancement opportunities within the franchise framework.

ASSUMPTION: Comparison made against similar roles in fast food chains to highlight distinguishing features of Domino's career pathways and skill applications.

📝 Sample Projects

• Assisting in local store events or promotional activities
• Improving inventory management systems with supervisor input
• Participating in customer service improvement initiatives

ASSUMPTION: Projects may not be consistently available; involvement may depend on store management focus and store-specific needs.

❓ Key Questions to Ask During Interview

• What specific training programs are available for new employees?
• How does Domino's support career growth and advancement?
• What are the typical peak hours and how is staff support structured during these times?
• Can you describe a typical career progression path from this position?
• What qualities contribute to success in this role at Domino's?

ASSUMPTION: Questions should focus on understanding career development, day-to-day job expectations, and Domino's support systems to gauge fit and future potential with the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant skills and experiences
• Be ready to provide references or contacts from previous roles
• Tailor your application to the skills and qualities expressed in the job description
• Prepare for a phone or in-person interview focusing on customer service scenarios

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.