Customer Service Rep(09532)- 544 deming rd

📌 Core Information

🔹 Job Title: Customer Service Representative (09532) - 544 Deming Rd

🔹 Company: Domino's

🔹 Location: Berlin, Connecticut, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing customer service duties
• Participating in pizza-making duties
• Providing quality customer service
• Contributing to a friendly work environment

ASSUMPTION: Given the keywords "customer service duties" and "pizza making duties," we assume the role is highly interactive with customers and involves hands-on pizza preparation.

📋 Key Responsibilities

✅ Provide excellent customer service

✅ Ensure food and team member safety

✅ Operate store technology efficiently

✅ Assist with store operations and activities

ASSUMPTION: Responsibilities suggest that multi-tasking and adaptability are crucial, as duties span customer interaction and pizza preparation.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience needed, open to individuals with 0-2 years of experience

Required Skills:

• Excellent customer service skills
• Ability to maintain food and team member safety
• Operation of store technology

Preferred Skills:

• Basic understanding of food safety regulations
• Experience in a similar role or industry

ASSUMPTION: The listed skills emphasize customer service excellence and operational capability, suggesting a balance of interpersonal and technical abilities is desired.

💰 Compensation & Benefits

Salary Range: Not specified; industry standard expected for entry-level customer service roles

Benefits:

• Flexible scheduling
• Opportunities for overtime
• Discounts on menu items
• Eligibility for benefits based on hours worked per week

Working Hours: Full-time, 40 hours per week with potential flexibility

ASSUMPTION: Benefits reflect a focus on employee well-being and operational flexibility, indicating a supportive company culture.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically pizza delivery

Company Size: 10,001+ employees, providing significant growth and development opportunities

Founded: 1960

Company Description:

• A global leader in pizza delivery
• Innovative in technology and menu offerings
• Focused on customer satisfaction and employee growth

Company Specialties:

• Pizza and sandwich offerings
• Innovative marketing and technology use
• Strong digital and advertising presence

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's size and industry leadership are key factors in providing employees with robust career opportunities and cutting-edge tools.

📊 Role Analysis

Career Level: Entry-level, suitable for candidates starting their career or seeking enhancement in customer service

Reporting Structure: Likely reports to a store manager or supervisor

Work Arrangement: On-site, fostering a collaborative environment

Growth Opportunities:

• Potential to advance to supervisory roles
• Opportunity to develop technical and customer service skills
• Exposure to operational processes

ASSUMPTION: The entry-level nature of the role indicates a strong focus on skill-building and career advancement within the company.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 544 Deming Rd, Berlin, Connecticut

Geographic Context:

• Easy access to public amenities and transport
• Located in a vibrant community
• Potential for community engagement

Work Schedule: Flexible scheduling with opportunities for overtime

ASSUMPTION: The work environment is likely customer-focused, necessitating high energy and teamwork.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone screening with HR
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Problem-solving skills
• Ability to handle fast-paced environments

Application Tips:

• Highlight relevant customer service experience
• Emphasize teamwork and adaptability skills
• Prepare examples of past challenges handled

ATS Keywords: Customer Service, Teamwork, Store Operations, Food Safety

ASSUMPTION: The emphasis on service and operational skills suggests these are focal points in the interviewing and selection process.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Basic kitchen equipment for pizza preparation

ASSUMPTION: Technological competence is vital for efficient operations in this role.

👔 Cultural Fit Considerations

Company Values:

• Honesty and transparency
• Commitment to community
• Focus on employee growth

Work Style:

• Team-oriented and collaborative
• Customer-focused and fast-paced
• Flexible and adaptable

Self-Assessment Questions:

• Am I comfortable working directly with customers?
• Do I value teamwork and strive for group success?
• Am I adaptable to a fast-paced work environment?

ASSUMPTION: Cultural fit is centered around customer service excellence and adaptability.

⚠️ Potential Challenges

• Managing high-volume customer interactions
• Balancing multiple tasks during peak hours
• Maintaining high-quality standards
• Learning new technology systems quickly

ASSUMPTION: The challenges reflect the dynamic nature of retail service roles, requiring resilience and efficiency.

📈 Similar Roles Comparison

• Other fast food or retail customer service positions
• Entry-level positions in hospitality industries
• Team member roles at other quick-service restaurants

ASSUMPTION: This role is comparable to similar entry-level positions focused on customer service and operations in the food service industry.

📝 Sample Projects

• Participating in promotional events or campaigns
• Assisting with store layout redesign for better customer flow
• Contributing to error reduction strategies in order processing

ASSUMPTION: Sample projects would vary based on store needs but focus on enhancing service and operational efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How do you measure success for this position?
• What are the biggest challenges new hires face in this role?
• How do you support career growth and advancement?
• What kind of training and onboarding processes are in place?

ASSUMPTION: These questions aim to provide clarity on role expectations and growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a detailed resume highlighting customer service and operational skills
• Be ready for a potential phone screening discussing your experience
• Participate in an in-person interview focusing on customer service competence
• Provide references if requested

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.