Customer Service Rep(09636) - 2422 W. Central Ave., Suite 100

📌 Core Information

🔹 Job Title: Customer Service Rep (09636) - 2422 W. Central Ave., Suite 100

🔹 Company: Domino's

🔹 Location: El Dorado, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun, March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing efficient and friendly customer service support
• Assisting customers with inquiries
• Resolving customer issues promptly and effectively
• Maintaining a high level of customer satisfaction

ASSUMPTION: The job involves front-line customer interactions typical of a customer service representative role at a busy location, potentially including handling orders and addressing customer complaints.

📋 Key Responsibilities

✅ Provide exceptional customer service and support

✅ Answer customer inquiries efficiently

✅ Resolve customer issues and ensure satisfaction

ASSUMPTION: Duties include potentially multitasking between customer service and sales, typical for retail environments like Domino’s.

🎯 Required Qualifications

Education: Not specified

Experience: Prior experience in customer service is preferred

Required Skills:

• Strong verbal communication abilities
• Customer-oriented mindset
• Basic problem-solving skills

Preferred Skills:

• Experience in retail or food service environments
• Ability to handle high-pressure situations calmly

ASSUMPTION: The educational requirements are likely minimal (e.g., high school diploma) given the entry-level nature but emphasis is placed on interpersonal skills.

💰 Compensation & Benefits

Salary Range: Not specified, but typically aligns with industry standards for entry-level positions

Benefits:

• Potential employee discounts on meals
• Health benefits for full-time employees
• Opportunities for advancement within the company

Working Hours: 40 hours per week, with potential evening and weekend shifts

ASSUMPTION: Compensation typically includes an hourly wage with potential for overtime based on customer service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Part of the globally-reaching restaurant industry specializing in quick service pizzas

Company Size: 10,001+ employees, indicating a robust, supportive, and resource-rich company infrastructure

Founded: 1960, indicating a well-established and trusted brand

Company Description:

• Globally recognized for innovative pizza delivery services
• Known for engaging, fun, and dynamic work environments
• In the process of expanding their influence with digital-first strategies

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovations
• Data analytics and advertising

Company Website: jobs.dominos.com/dominos-careers/

ASSUMPTION: As a large and established global player, Domino’s provides both stability and opportunities for career progression.

📊 Role Analysis

Career Level: Entry-level, suitable for those just starting in the workforce or transitioning into the customer service field

Reporting Structure: Typically reports to a store manager or assistant manager

Work Arrangement: Fully on-site, as customer interactions are in person

Growth Opportunities:

• Promotional opportunities to supervisor or team lead roles
• Structured career development plans for high performers
• Access to training resources for skill enhancement and career development

ASSUMPTION: The organization likely offers upward mobility for motivated individuals seeking long-term careers in hospitality or operations management.

🌍 Location & Work Environment

Office Type: Retail/service store environment

Office Location(s): 2422 W. Central Ave., Suite 100, El Dorado, Kansas

Geographic Context:

• Located in a small city environment, likely requiring interaction with local community members
• Accessibility to commuter routes may be variable
• Environment likely influenced by local retail and service industry factors

Work Schedule: Typically includes evenings and weekends due to the nature of retail and service work

ASSUMPTION: The work environment reflects a traditional fast-paced pizza service store, known for requiring adaptability to changing customer flow.

💼 Interview & Application Insights

Typical Process:

• Initial application submission via company’s career page
• Phone or video interview screening
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to handle conflict and stressful situations
• Fitness for a fast-paced work environment

Application Tips:

• Highlight relevant customer service experience
• Showcase flexibility in work availability
• Demonstrate enthusiasm for the brand and its service focus

ATS Keywords: Customer Service, Communication, Retail, Team Player, Problem Solving

ASSUMPTION: As an entry-level position, focus is likely on soft skills and availability rather than extensive technical knowledge.

🛠️ Tools & Technologies

• POS (Point of Sale) systems
• Customer relationship management software
• Basic cash handling equipment

ASSUMPTION: Employees will utilize technology commonly associated with retail environments and customer service roles.

👔 Cultural Fit Considerations

Company Values:

• Integrity and fairness in all dealings
• Focus on customer service excellence
• Continuous innovation in service delivery

Work Style:

• Team-oriented
• Proactive and problem-solving mindset
• Ability to work under pressure and multitask

Self-Assessment Questions:

• Do you thrive in fast-paced environments?
• Can you handle challenging customer interactions with poise?
• Are you willing to work flexible shifts, including nights and weekends?

ASSUMPTION: The cultural fit is centered around collaborative and dynamic service delivery, emphasizing customer satisfaction.

⚠️ Potential Challenges

• Handling high volumes during peak hours
• Managing diverse customer expectations
• Adapting to frequently changing operational needs
• Working efficiently under pressure

ASSUMPTION: Challenges are typical of customer service roles where adaptability and resilience are crucial.

📈 Similar Roles Comparison

• Compared to roles like cashier or store associate, this position may offer more customer interaction and problem-solving opportunities
• Typically offers a clear path to roles with more responsibility like shift manager
• Requires similar soft skills but emphasizes customer service more heavily than roles in back-of-house positions

ASSUMPTION: This role is largely comparable to other entry-level service positions but with a focus on customer interaction.

📝 Sample Projects

• Project example 1: Developing a new customer feedback process to improve satisfaction
• Project example 2: Participating in customer service training workshops
• Project example 3: Assisting in promotional events to attract and retain customers

ASSUMPTION: Sample projects focus on enhancing customer service strategies and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the key metrics used to evaluate success in this role?
• How does Domino’s support employee development and growth?
• What challenges has the location faced, and how have they been addressed?
• Can you describe the typical work culture and environment at this store?
• Are there opportunities for career advancement and professional development?

ASSUMPTION: Questions aim to provide insights into job expectations, growth opportunities, and workplace culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to emphasize customer service skills
• Be ready for potential phone or video interviews
• Review typical customer service scenarios and solutions
• Research Domino’s company culture and service approach

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.