Customer Service Rep(09706) - 15169 W National Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - 15169 W National Ave

🔹 Company: Domino's

🔹 Location: New Berlin, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by answering phone calls and processing orders accurately.
• Preparation of food items including making pizzas.
• Maintaining a clean and organized work environment.
• Adhering to safety and quality standards to ensure a positive customer experience.

ASSUMPTION: The job overview emphasizes flexibility and growth opportunities within Domino's, suggesting a dynamic and engaging work environment suited for both entry-level candidates and those seeking career advancement.

📋 Key Responsibilities

✅ Answer phone calls and process phone orders while ensuring excellent customer service.

✅ Assist in the preparation of food items, including making pizzas and other menu items.

✅ Maintain cleanliness and hygiene standards throughout the store.

✅ Perform inventory management and stock ingredients as needed.

✅ Operate all equipment safely and efficiently.

✅ Complete associated paperwork and documentation accurately.

ASSUMPTION: Responsibilities include a range of tasks from customer interaction to inventory management, suggesting a varied and multifaceted role requiring adaptability and multitasking skills.

🎯 Required Qualifications

Education: Not specified; minimum age requirement of 16 years.

Experience: Prior experience in a customer service or related field is beneficial but not required.

Required Skills:

• Strong communication skills for effective interaction with customers and team members.
• Basic math skills for handling cash and completing transactions accurately.
• Motor coordination for precise and rapid food preparation tasks.

Preferred Skills:

• Experience in the food service industry.
• Problem-solving abilities and teamwork.

ASSUMPTION: While a high school diploma isn't explicitly required, having fundamental skills in communication and basic math are critical for success in this role, particularly when handling transactions and customer interactions.

💰 Compensation & Benefits

Salary Range: Not specified; generally competitive for entry-level positions in the food service industry.

Benefits:

• Flexible working hours accommodating part-time or full-time schedules.
• Opportunities for career advancement and development within the company.
• Fun and engaging work environment.

Working Hours: 40 hours per week with potential for flexible scheduling to accommodate personal commitments.

ASSUMPTION: The emphasis on flexible working hours suggests that the role is suitable for students or those seeking additional income through part-time positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically in the fast-food and delivery segment.

Company Size: Over 10,001 employees worldwide, indicating a large-scale operation with numerous career opportunities.

Founded: 1960, Ann Arbor, MI.

Company Description:

• One of the world's top public restaurant brands, renowned for its pizza delivery services.
• Innovative, with a focus on technology and digital solutions (e.g., voice-ordering mobile apps).
• Strong focus on employee growth and development, providing a pathway to rise through the ranks.

Company Specialties:

• Pizza and sandwiches.
• Marketing and data analytics.
• Digital advancements in the restaurant industry.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation and digital strategies likely provide team members with tools and technologies that streamline operations and enhance customer engagement.

📊 Role Analysis

Career Level: Entry-level position ideal for beginners or those looking for a flexible work option.

Reporting Structure: Typically reports to the store manager or shift supervisor.

Work Arrangement: On-site, requiring physical presence to manage store operations and engage with customers.

Growth Opportunities:

• Progression from Customer Service Representative to management roles.
• Potential to become a store or regional manager.
• Opportunities to transition into roles within corporate operations.

ASSUMPTION: The diverse career paths available suggest a strong support system for training and professional development at Domino's.

🌍 Location & Work Environment

Office Type: Storefront in a local community.

Office Location(s): 15169 W National Ave, New Berlin, Wisconsin.

Geographic Context:

• Suburban setting with easy access to local amenities.
• Located in a populous area, leading to a steady flow of customers.
• Community-centric with potential customer base engagement.

Work Schedule: Flexible scheduling options with a mix of day and evening shifts.

ASSUMPTION: Given its location and position within a busy neighborhood, this role likely benefits from consistent customer interaction and engagement.

💼 Interview & Application Insights

Typical Process:

• Apply online through Domino's career website or in-store.
• Initial interview focusing on customer service abilities and motivation for the position.
• Potential skills assessment exercise related to customer service scenarios.

Key Assessment Areas:

• Customer service proficiency.
• Ability to work under pressure in a fast-paced environment.
• Communication and interpersonal skills.

Application Tips:

• Highlight any prior experience in customer service or food service fields.
• Demonstrate flexibility and adaptability in your past roles.
• Communicate your enthusiasm for working in a team-oriented environment.

ATS Keywords: Customer Service, Communication, Teamwork, Time Management, Flexibility, Problem Solving, Attention to Detail, Cash Handling.

ASSUMPTION: The hiring process likely includes an emphasis on candidates' ability to meet customer expectations, considering Domino's customer-centric business model.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order entry and payment processing.
• Telephones for handling customer communication and orders.
• Food preparation tools including pizza cutters and ovens.

ASSUMPTION: Familiarity with basic technology and kitchen equipment is key, given the role's focus on using POS systems and food preparation tools.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service.
• Encouragement of teamwork and collaboration.
• Focus on innovation and continuous improvement.

Work Style:

• Fast-paced and dynamic work environment.
• Emphasis on teamwork and supporting colleagues.
• Requires adaptability and quick decision-making skills.

Self-Assessment Questions:

• How do you handle stressful situations or busy environments?
• Can you provide examples of when you have worked as part of a team?
• How do you prioritize customer service in your work?

ASSUMPTION: A cultural fit includes being proactive, customer-focused, and supportive of team success, aligning with Domino's core values.

⚠️ Potential Challenges

• Managing high volumes of customers during peak hours.
• Working in varying temperatures and conditions (e.g., kitchen heat).
• Balancing multiple tasks simultaneously while maintaining quality.
• Physical demands, including standing for extended periods and lifting inventory.

ASSUMPTION: The challenges primarily relate to the physical and mental agility required to handle the fast-paced environment and customer demands.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains may offer additional perks like meals or exclusive discounts.
• Customer service roles in non-food industries may focus more on sales or support rather than food preparation.
• Comparative roles in smaller companies might provide a more personal work atmosphere.

ASSUMPTION: Differences in job requirements and benefits depend largely on the size and nature of the business, influencing work environment and growth opportunities.

📝 Sample Projects

• Participating in promotional events or marketing campaigns.
• Designing or inputting ideas for store displays or customer engagement strategies.
• Contributing to process improvement or efficiency initiatives within the store.

ASSUMPTION: Involvement in such projects would likely depend on the individual's interest in contributing beyond their immediate role responsibilities.

❓ Key Questions to Ask During Interview

• What are the opportunities for advancement within Domino's?
• Can you describe a typical day for a Customer Service Representative?
• How does the store handle busy periods or peak hours?
• What support does Domino's offer for career development?
• How is performance measured and rewarded in this role?

ASSUMPTION: Asking questions related to growth and development indicates interest in long-term contributions and the company's investment in employee success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills.
• Be ready to discuss your customer service philosophy in an interview.
• Gather references who can speak to your interpersonal and teamwork skills.
• Review Domino's products and services to better understand their offerings.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.