Customer Service Rep(09709) - 552 W. Layton Ave.

📌 Core Information

🔹 Job Title: Customer Service Representative (09709) - 552 W. Layton Ave.

🔹 Company: Domino's

🔹 Location: Milwaukee, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Maintaining a flexible work schedule with potential shifts during peak hours.
• Engaging in a fun and dynamic work environment.
• Opportunities for career advancement within the company.
• Handling both full-time and part-time roles as per personal preference.

ASSUMPTION: The job overview implies a primarily hourly, customer-interactive role with a focus on retail operational tasks such as pizza preparation and order management. The inclusion of "fun environment" and "flexible hours" suggests a potentially high-energy workplace typical for retail food services.

📋 Key Responsibilities

✅ Answer phone calls and process customer orders.

✅ Prepare food products, including pizzas.

✅ Maintain cleanliness in the store environment.

✅ Handle cash transactions accurately.

✅ Operate all necessary equipment and complete inventory management tasks.

ASSUMPTION: Responsibilities seem to cover both customer-facing and back-end store tasks, aligning with typical roles at quick-service restaurants where multitasking is essential.

🎯 Required Qualifications

Education: Not specified (minimal to no formal educational requirement).

Experience: No formal experience required; suitable for entry-level candidates.

Required Skills:

• Excellent communication skills
• Basic math proficiency
• Ability to handle cash transactions

Preferred Skills:

• Prior customer service experience
• Familiarity with food preparation

ASSUMPTION: The role is predominantly entry-level given the lack of specified educational prerequisites, relying more on interpersonal and basic operational skills.

💰 Compensation & Benefits

Salary Range: Not specified (likely industry-standard hourly wage, given the entry-level nature and location).

Benefits:

• Flexible working hours
• Employee discount on food
• Potential advancement opportunities

Working Hours: Variability with both full-time and part-time options available.

ASSUMPTION: The benefits offered and working conditions are standard for entry-level positions in the quick-service restaurant industry, focusing on flexibility and basic company perks.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants (focusing on food retail and delivery services)

Company Size: 10,001+ employees, offering stability and diverse career paths.

Founded: 1960, with a long history as a leader in the pizza delivery sector.

Company Description:

• Developing innovative technologies for customer service
• Global presence with significant career advancement opportunities
• Focus on rapid growth and employee satisfaction

Company Specialties:

• Pizza and food innovation
• Technology and digital ordering platforms
• Global franchise operations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s size and global presence suggest strong brand recognition and leadership dynamics in the food service industry, providing a supportive environment for career development.

📊 Role Analysis

Career Level: Entry-level, suitable for young adults or those seeking casual employment.

Reporting Structure: Likely reporting to store manager or shift supervisor.

Work Arrangement: Primarily on-site work, dealing directly with customers and food preparation.

Growth Opportunities:

• Advancement from customer service to management positions.
• Potential for franchise ownership for motivated employees.
• Involvement in corporate operations.

ASSUMPTION: The role is a steppingstone for career growth in the service industry, with significant opportunities for those aspiring to increase responsibility.

🌍 Location & Work Environment

Office Type: Retail store environment with a focus on teamwork and high customer interaction.

Office Location(s): 552 W. Layton Ave., Milwaukee, Wisconsin

Geographic Context:

• Located in a bustling urban area
• Accessible by public transportation
• Located in a region with diverse customer demographics

Work Schedule: Variable shifts, including weekends and evenings, to meet demand.

ASSUMPTION: Assumes high foot traffic and busy work atmosphere requiring agility and customer service efficiency.

💼 Interview & Application Insights

Typical Process:

• Online application submission via the company website
• Initial phone screening by HR
• In-person or virtual interview with store manager

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Teamwork and adaptability

Application Tips:

• Highlight any prior customer service experience
• Emphasize flexibility in working hours
• Show enthusiasm for the food service industry

ATS Keywords: Customer Service, Food Preparation, Teamwork, Communication Skills, Cash Handling

ASSUMPTION: The hiring process is designed to identify candidates who exhibit a strong fit for the fast-paced and customer-centric nature of the role.

🛠️ Tools & Technologies

• POS systems
• Telephone and communication devices
• Pizza ovens and preparation tools

ASSUMPTION: Employees must be adaptable to technology, as digital tools for order processing and management are integral to daily operations.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Team collaboration
• Continuous improvement and innovation

Work Style:

• Fast-paced and dynamic environment
• Collaborative, team-oriented approach
• Focus on meeting customer needs efficiently

Self-Assessment Questions:

• Am I comfortable working in a fast-paced setting?
• Do I enjoy interacting with diverse customer profiles?
• Can I adapt quickly to new challenges in a work setting?

ASSUMPTION: Candidates who thrive in dynamic and collaborative settings will likely flourish, reflecting the company’s service-oriented culture.

⚠️ Potential Challenges

• Managing high-volume customer traffic during peak hours
• Balancing multiple tasks simultaneously
• Adhering to strict cleanliness and food safety standards
• Working under pressure to meet time-sensitive customer demands

ASSUMPTION: The challenges are typical for quick-service restaurants, requiring resilience and adaptability to a fast-paced work environment.

📈 Similar Roles Comparison

• Higher focus on customer interaction than standard retail support roles
• Stronger emphasis on food service than typical retail positions
• More opportunities for shift flexibility compared to traditional 9-5 jobs

ASSUMPTION: This position offers unique challenges tied to both food service and retail customer service, necessitating strong multitasking capabilities.

📝 Sample Projects

• Participating in team challenges to improve order efficiency
• Contributing to store cleanliness and organization projects
• Involvement in special promotions or marketing events

ASSUMPTION: Projects likely parallel operational goals in enhancing store efficiency and customer satisfaction.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How are shifts scheduled, and can preferences be accommodated?
• What are the opportunities for career advancement within this role?
• Can you describe the team dynamic in the store?
• What customer service strategies does Domino's emphasize?

ASSUMPTION: Questions are tailored to gauge alignment with career aspirations and work environment expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience
• Tailor your application to emphasize flexibility and enthusiasm for the role
• Be prepared for an interview call within a few days of applying
• Follow up with the store manager after the interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.