Customer Service Rep(09710) - 830 Rivard Street, Suite 400

📌 Core Information

🔹 Job Title: Customer Service Rep (09710) - 830 Rivard Street, Suite 400

🔹 Company: Domino's

🔹 Location: Somerset, Wisconsin, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various equipment used in the preparation and delivery process.
• Stocking and organizing ingredients from delivery areas to designated storage spaces.
• Processing both telephone and walk-up orders from customers.
• Maintaining clean equipment and a tidy facility environment.

ASSUMPTION: Since the full list of job duties is available at the store, these key aspects are inferred from standard roles within the Domino's customer service framework.

📋 Key Responsibilities

✅ Operate all equipment and machinery necessary for daily operations.

✅ Stock ingredients efficiently from delivery areas to work areas and walk-in coolers.

✅ Prepare various products for customers.

✅ Receive and accurately process telephone and walk-up customer orders.

✅ Ensure continuous cleaning of equipment and facility to maintain hygiene standards.

ASSUMPTION: Responsibilities listed are typical for this role based on industry norms and standard operating procedures at similar companies.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years, suitable for entry-level candidates

Required Skills:

• Customer Service
• Equipment Operation
• Order Processing

Preferred Skills:

• Product Preparation
• Facility Maintenance

ASSUMPTION: The absence of specific educational requirements suggests that a high school diploma or equivalent may suffice for this entry-level position.

💰 Compensation & Benefits

Salary Range: Not specified - likely aligns with industry standards for entry-level customer service roles

Benefits:

• Employee Discount
• Paid Training
• Opportunities for Advancement

Working Hours: Full-time (40 hours per week); flexibility expected to cover various shifts

ASSUMPTION: Benefits listed are common within the industry and may vary slightly per franchise or corporate policies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, one of the key contributors to the global food service sector

Company Size: 10,001+ employees, indicating a large-scale operation with multiple franchise locations

Founded: 1960, with a rich history and proven business model

Company Description:

• Leading brand recognized globally for pizza delivery innovation.
• Strong focus on incorporating technology and digital tools.
• Diverse and dedicated workforce united by a strong commitment to quality and service.

Company Specialties:

• Pizza and Sandwich Development
• Marketing and Digital Outreach
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: This overview is built from company data and industry context, assuming consistency in operational standards across locations.

📊 Role Analysis

Career Level: Entry-level, providing foundational experience in customer service and operations

Reporting Structure: Typically reports to the store manager or shift leader

Work Arrangement: Full-time, on-site presence required during operational hours

Growth Opportunities:

• Shift Leader roles for those showing leadership potential
• Specialist roles in operations or customer care
• Management training programs for career development

ASSUMPTION: Growth opportunities are extrapolated from common career paths within the food service industry.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment

Office Location(s): 830 Rivard Street, Suite 400, Somerset, Wisconsin

Geographic Context:

• Located in Somerset, providing access to the local community.
• Position possibly attracts local residents seeking employment in a dynamic industry.
• Accessible location conducive for employees commuting from surrounding areas.

Work Schedule: Flexible, with potential for evening and weekend shifts to meet customer demand

ASSUMPTION: Specific geographic details are based on typical franchise operations and customer interaction roles within fast-food settings.

💼 Interview & Application Insights

Typical Process:

• Online application submission via company website or job board
• Initial screening call or email with store management
• In-person interview at the local Domino's branch

Key Assessment Areas:

• Customer interaction and problem-solving skills
• Ability to operate equipment safely and efficiently
• Adaptability to fast-paced work environments

Application Tips:

• Highlight previous customer service experience, even if informal.
• Demonstrate knowledge of Domino’s products and services during interviews.
• Emphasize flexibility with working hours.

ATS Keywords: Customer Service, Equipment Operation, Order Processing, Food Preparation

ASSUMPTION: This process reflects standard hiring practices within the industry for similar positions.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Basic kitchen appliances (ovens, fryers)
• Inventory management software

ASSUMPTION: Listed tools are based on standard industry equipment necessary for operations in a Domino's store.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and consistency
• Innovative spirit and adaptability
• Strong community involvement and customer focus

Work Style:

• Positive attitude in high-energy settings
• Team-oriented approach to tasks
• Emphasis on efficiency and accuracy

Self-Assessment Questions:

• Can I work effectively in a fast-paced environment?
• Am I comfortable interacting with a diverse customer base?
• Do I have a flexible schedule to accommodate various shifts?

ASSUMPTION: These considerations are assumed based on the company's emphasis on community and innovation, aligning with the fast-paced nature of restaurant operations.

⚠️ Potential Challenges

• Managing high volumes of customer orders during peak hours
• Ensuring quality standards while multitasking
• Adapting to new technologies and equipment quickly
• Balancing customer service with operational duties

ASSUMPTION: Challenges are inferred from the nature of work expected in a fast-food restaurant setting.

📈 Similar Roles Comparison

• Operational tasks are comparable to roles in other fast-food chains.
• Customer service duties align with those in retail and hospitality sectors.
• Equipment handling similar to positions in food preparation and delivery services.

ASSUMPTION: Comparisons made with similar entry-level positions in the food service industry.

📝 Sample Projects

• Efficiently manage ingredient stock levels for rapid service.
• Develop customer interaction skills through focused service improvement.
• Participate in initiatives to boost store efficiency and team morale.

ASSUMPTION: These sample projects reflect typical objectives for enhancing skills and improving store operations.

❓ Key Questions to Ask During Interview

• What training programs are available for new employees?
• How does the store handle peak times with high customer volumes?
• What are the growth opportunities within the company?
• How is performance typically evaluated for this role?
• What are the expectations regarding availability and shift flexibility?

ASSUMPTION: These questions are designed to provide insights into company operations and assess long-term career potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting customer service experience
• Complete any requested assessments or questionnaires
• Be prepared for a phone or in-person interview
• Follow up within a week of submission if no response is received

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.