Customer Service Rep(09757) - 23910 Lakeshore Blvd.

📌 Core Information

🔹 Job Title: Customer Service Rep(09757) - 23910 Lakeshore Blvd.

🔹 Company: Domino's

🔹 Location: Euclid, Ohio, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing customer service duties as well as pizza making duties.
• Providing quality customer service.
• Making food with pride and maintaining quality standards.
• Assisting with store operations and technology use.

ASSUMPTION: The role places equal emphasis on customer interaction and food preparation, suggesting versatility as a key attribute for candidates.

📋 Key Responsibilities

✅ Customer service duties, including handling customer interactions and questions.

✅ Pizza making duties, ensuring products are prepared to standards.

✅ Maintaining a safe and clean work environment.

✅ Using store technology efficiently to assist with orders and operations.

ASSUMPTION: Since customer satisfaction and food safety are highlighted, rigorous training on company standards is likely provided for these responsibilities.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required (0-2 years relevant experience preferred)

Required Skills:

• Excellent customer service skills
• Ability to operate store technology
• Ability to assist with store operations

Preferred Skills:

• Experience in food safety protocols
• Teamwork and collaborative skills

ASSUMPTION: Although no formal education requirements are listed, strong interpersonal skills and a fundamental understanding of food safety are crucial.

💰 Compensation & Benefits

Salary Range: Not specified. Industry comparables suggest entry-level pay with opportunities for raises based on performance.

Benefits:

• Flexible scheduling and opportunities for overtime
• Employee discounts on menu items
• Health Insurance and 401k plans

Working Hours: Approximately 40 hours per week, with potential for flexible scheduling

ASSUMPTION: Benefits are competitive within the quick-service restaurant industry, emphasizing employee retention through flexibility and incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic sector with a focus on customer service and rapid operational pace.

Company Size: 10,001+ employees

Founded: 1960, with a legacy in revolutionizing pizza delivery.

Company Description:

• Leading public restaurant brand with a focus on innovation and technology in food delivery.
• Empowerment culture, encouraging career growth and employee engagement.
• Operates approximately 17,100 stores in over 90 markets worldwide.

Company Specialties:

• Pizza and Sandwich offerings
• Technology integration in ordering and delivery processes
• Community-focused marketing campaigns

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: With a substantial global footprint, employees likely benefit from robust corporate support and potential international opportunities.

📊 Role Analysis

Career Level: Entry-level position suitable for new entrants into the job market.

Reporting Structure: Likely reports to a shift manager or store manager.

Work Arrangement: Strictly on-site, emphasizing direct customer interaction and team collaboration.

Growth Opportunities:

• Potential promotion to supervisory roles within the store.
• Training programs for skill enhancement.
• Possibility of moving into corporate roles over time with experience.

ASSUMPTION: Given Domino’s growth focus, proactive team members are likely encouraged to pursue upward mobility.

🌍 Location & Work Environment

Office Type: Storefront, primarily inside a retail environment.

Office Location(s): 23910 Lakeshore Blvd., Euclid, Ohio.

Geographic Context:

• Situated in Euclid, Ohio, known for its close proximity to Lake Erie and community-centric living.
• Part of the Greater Cleveland Area, providing access to urban amenities.
• Residential and commercial mix, offering diverse customer interactions.

Work Schedule: Variable, with potentially busy peak hours on evenings and weekends.

ASSUMPTION: The quick-service nature requires adaptable employees who thrive in fast-paced environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at location

Key Assessment Areas:

• Customer service aptitude
• Problem-solving in service scenarios
• Ability to work collaboratively in a team

Application Tips:

• Highlight any experience in retail or food service
• Demonstrate excellent communication skills
• Exhibit a readiness to learn new processes and systems

ATS Keywords: Customer Service, Food Safety, Teamwork, Store Operations, Technology Operation

ASSUMPTION: Emphasizing practical skills and customer focus will likely strengthen application success.

🛠️ Tools & Technologies

• Point-of-Sale systems
• Employee scheduling tools
• Order processing technologies

ASSUMPTION: Familiarity with basic computer operations will aid adaptation to Domino’s specific tools.

👔 Cultural Fit Considerations

Company Values:

• Customer first
• Integrity
• Innovation and progress

Work Style:

• Fast-paced with multitasking requirements
• Result-oriented with adherence to quality standards
• Teamwork-focused environment

Self-Assessment Questions:

• Do I enjoy engaging with customers on a daily basis?
• Am I comfortable with handling food while maintaining safety standards?
• Can I adapt quickly to a changing work environment?

ASSUMPTION: Candidates who thrive in dynamic settings and are committed to excellence fit well within the Domino's culture.

⚠️ Potential Challenges

• High-demand peak hours may be physically challenging
• Balancing multiple roles can require versatile skill sets
• Continuous adaptation to new technology and processes
• Maintaining customer satisfaction in a busy environment

ASSUMPTION: While offering valuable experience, the multitasking aspect necessitates robust time-management skills.

📈 Similar Roles Comparison

• Customer Service Associate: Similar in customer focus but varies based on the industry.
• Food Prep Worker: Strong overlap in food handling; less emphasis on direct customer interaction.
• Retail Sales Associate: Analogous customer service role; differs in product handling.

ASSUMPTION: Experience in any service-oriented role may equate well to this position with some training.

📝 Sample Projects

• Participated in a store promotion event focusing on customer engagement.
• Developed a quick-reference guide for new pizza-making procedures.
• Contributed to team discussions on improving service efficiency.

ASSUMPTION: Most projects will be geared towards operational efficiency and customer satisfaction enhancements.

❓ Key Questions to Ask During Interview

• What are the busiest times of the day, and how do you handle them?
• What kind of training programs are available for new hires?
• How does Domino's measure customer satisfaction?
• Are there opportunities for advancement within the company?
• What is the typical career path for this role?

ASSUMPTION: These questions aim to clarify growth prospects and the organizational approach to customer service excellence.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights experience and skills relevant to the role
• Prepare to discuss your customer service philosophy in the interview
• Be ready to demonstrate any relevant technology use experience
• Follow up with a thank-you note to your interviewer post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.