Customer Service Rep (5038) - 4507 Manatee Ave W

📌 Core Information

🔹 Job Title: Customer Service Representative (5038)

🔹 Company: Domino's

🔹 Location: Bradenton, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service
• Engaging in hands-on pizza making
• Maintaining a fun and energetic environment
• Flexibility in working hours and dynamic team interactions

ASSUMPTION: The job may involve shift work including evenings and weekends due to the typical operating hours of a fast-food franchise.

📋 Key Responsibilities

✅ Answer customer phone calls

✅ Prepare pizzas according to Domino's standards

✅ Provide a positive customer experience through direct interaction

ASSUMPTION: Responsibilities include handling a variety of basic customer service tasks, such as processing transactions and managing deliveries given the nature of the business.

🎯 Required Qualifications

Education: Not specified, typically no formal education requirement

Experience: Entry-level, 0–2 years in a similar role preferred

Required Skills:

• Customer Service
• Communication
• Teamwork
• Positive Attitude
• Energy

Preferred Skills:

• Experience in a similar retail or food service environment
• Cash handling and basic math skills

ASSUMPTION: A high school diploma or equivalent might be beneficial though not required, considering the entry-level nature of the position.

💰 Compensation & Benefits

Salary Range: Competitive pay (specific figures not provided; likely aligns with industry standards for entry-level positions)

Benefits:

• Flexible working hours
• Employee discounts on food
• Opportunities for advancement within the company

Working Hours: Approximately 40 hours per week; flexible schedule

ASSUMPTION: Compensation might include incentives or bonuses based on performance metrics common in franchise settings.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant/Franchising, focusing mainly on pizza and quick-service

Company Size: 10,001+ employees, indicating significant operational scale and resources

Founded: 1960

Company Description:

• Leading global brand in pizza delivery
• Strong culture of innovation and fun
• Expansive franchise and corporate presence globally

Company Specialties:

• Pizza and sandwiches
• Use of digital technology
• Marketing and advertising innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Recognition as a top brand implies a structured work environment with clearly defined career progression paths.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting their careers or those desiring a career switch into customer service

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site with direct customer interaction

Growth Opportunities:

• Potential to advance to managerial roles within the store
• Access to internal job postings for corporate opportunities
• Skills development through hands-on experience and training

ASSUMPTION: Growth opportunities are robust due to company's emphasis on promoting from within, supported by training programs at various career stages.

🌍 Location & Work Environment

Office Type: Retail restaurant location with high customer traffic

Office Location(s): 4507 Manatee Ave W, Bradenton, FL

Geographic Context:

• Located in a busy commercial area
• Accessible via public transit
• Positioned near local attractions and amenities

Work Schedule: Flexible scheduling, including weekends and holidays

ASSUMPTION: Atmosphere is fast-paced and dynamic due to the restaurant industry setting.

💼 Interview & Application Insights

Typical Process:

• Submit application online or in-person
• Initial phone screening by HR or store supervisor
• In-person interview at store location

Key Assessment Areas:

• Customer service orientation
• Ability to work in a fast-paced environment
• Teamwork and communication skills

Application Tips:

• Highlight any previous customer service experience
• Emphasize flexibility and availability
• Demonstrate a positive and energetic personality

ATS Keywords: Customer Service, Pizza, Teamwork, Communication, Positive Attitude

ASSUMPTION: The application process involves quick decision-making due to the high volume of applicants and nature of the industry.

🛠️ Tools & Technologies

• POS system for order management
• Pizza ovens and preparation equipment
• Customer service software

ASSUMPTION: Basic training on all necessary tools is provided, based on the entry-level nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Encouragement of a fun and positive work environment
• Growth and development through teamwork

Work Style:

• Energetic and customer-focused
• Adaptability and problem-solving oriented
• Team-centric and collaborative

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Am I comfortable with high-energy environments?
• Can I work flexible hours, including weekends?

ASSUMPTION: The cultural fit is essential given the service-oriented and interactive nature of the role.

⚠️ Potential Challenges

• Handling peak hours and high volume of orders
• Maintaining energy and positivity during long shifts
• Balancing multiple tasks efficiently
• Providing consistent customer satisfaction

ASSUMPTION: Challenges are typical of the quick-service restaurant industry, and overcoming them is key to success in this position.

📈 Similar Roles Comparison

• Compared to other food service roles, this position emphasizes speed and customer satisfaction
• Growth potential within a recognized global brand
• Work environment focused on innovation and efficiency

ASSUMPTION: Job role is similar to other entry-level positions in the service industry but offers stronger brand association.

📝 Sample Projects

• Organizing and executing special promotions or events
• Developing customer loyalty programs
• Improving efficiency in order preparation and delivery times

ASSUMPTION: These projects are illustrative of the initiatives employees might take on as they grow into their roles.

❓ Key Questions to Ask During Interview

• What training programs are available?
• How is success measured in this role?
• Can you describe a typical day for this position?
• What opportunities exist for advancement?
• How does this role support the overall success of the store?

ASSUMPTION: These questions will help candidates get a comprehensive understanding of the role and expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills
• Include a cover letter expressing enthusiasm for the position
• Be prepared for a possible quick response and interview scheduling
• Review the company website to understand Domino's values and work culture

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.