Customer Service Rep(5112) - 2020 Sadler Rd, Fernandina Beach, FL

📌 Core Information

🔹 Job Title: Customer Service Rep (5112)

🔹 Company: Domino's

🔹 Location: Fernandina Beach, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Assisting with food preparation
• Performing cleaning tasks
• Handling some physical lifting

ASSUMPTION: The job requires physical presence on-site to facilitate customer interactions and food service tasks, which involve handling food preparation and maintaining the cleanliness of the working environment.

📋 Key Responsibilities

✅ Deliver exceptional customer service with courtesy and professionalism

✅ Prepare food items following Domino's standards

✅ Clean and maintain the store environment

✅ Assist with any additional tasks as required, including lifting

ASSUMPTION: Responsibilities are adaptable and may include other tasks as needed based on store operations, such as inventory management or supporting team members during busy hours.

🎯 Required Qualifications

Education: Not specified

Experience: No prior experience required, but it is a plus

Required Skills:

• Strong customer service skills
• Positive and energetic demeanor
• Punctuality and reliability

Preferred Skills:

• Previous experience in food service or retail
• Ability to multitask in a fast-paced environment

ASSUMPTION: Although formal education isn't specified, a high school diploma or equivalent could be beneficial. Preferred skills enhance job performance but are not essential.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Cash tips paid daily
• Flexible work hours
• Access to medical coverage
• Paid vacation
• Referral bonus opportunities
• Opportunities for career advancement

Working Hours: 40 hours per week, with night and weekend availability required

ASSUMPTION: Compensation details are not specified, but benefits suggest a competitive package aiming to support employee health and work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees – indicative of a large corporate structure with significant support and resources

Founded: 1960

Company Description:

• Global presence in around 17,100 stores across 90+ markets
• Known for innovation in technology and service delivery
• Strong focus on customer satisfaction and product quality

Company Specialties:

• Pizza and sandwiches
• Marketing and digital advertising
• Technology advancements

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's size and global reach suggest stability and opportunities for growth, making it an appealing option for long-term employment.

📊 Role Analysis

Career Level: Entry-level position suited for individuals new to the workforce or changing career paths

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: Requires on-site attendance due to the nature of duties

Growth Opportunities:

• Advancement to supervisory roles within the store
• Development of customer service and operational skills
• Potential to transition to other roles in corporate environments

ASSUMPTION: Growth opportunities are expected through internal promotions and skill development, typical in retail and service industries.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 2020 Sadler Rd, Fernandina Beach, FL

Geographic Context:

• Located in a coastal city, conducive to tourism
• Community-oriented location, providing a steady customer base
• Accessible transport and amenities nearby

Work Schedule: Requires flexibility for night and weekend shifts

ASSUMPTION: The location provides both challenges and opportunities due to its touristic appeal, impacting customer flow throughout the year.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or in-person interview
• Background check

Key Assessment Areas:

• Customer service aptitude
• Interpersonal skills and attitude
• Availability and schedule flexibility

Application Tips:

• Highlight any relevant customer service experience
• Emphasize a positive attitude and willingness to learn
• Ensure availability aligns with schedule requirements

ATS Keywords: Customer Service, Professionalism, Punctuality, Food Service

ASSUMPTION: The application process and assessment areas reflect standard practices for entry-level positions in the service industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment for food preparation
• Internal communication tools for team coordination

ASSUMPTION: The tools employed are typical for a retail food service environment, focusing on efficiency and customer interaction.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality service
• Innovation and improvement
• Focus on teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Customer-focused and responsive

Self-Assessment Questions:

• Do I enjoy interacting with people and providing excellent service?
• Am I comfortable working in a fast-paced environment?
• Can I commit to a flexible work schedule, including nights and weekends?

ASSUMPTION: The cultural fit reflects the company's strong emphasis on teamwork, customer focus, and service excellence.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Balancing multiple tasks efficiently
• Maintaining professionalism under pressure
• Meeting the physical demands of the role

ASSUMPTION: Challenges stem from the fast-paced and customer-centric nature of the food service industry.

📈 Similar Roles Comparison

• Requires similar customer service skills as a retail sales associate
• Involves multitasking like a barista in a coffee shop
• Shares fast-paced environment characteristics with a fast-food crew member

ASSUMPTION: Comparable roles highlight similar skill requirements in customer service and fast-paced, team-oriented environments.

📝 Sample Projects

• Organizing a team training session for new employees
• Improving customer wait times through efficient service techniques
• Developing a weekly cleaning schedule for the store

ASSUMPTION: Sample projects align with operational and service improvement initiatives typical in customer service roles.

❓ Key Questions to Ask During Interview

• What are the busiest times of day or week in this store?
• How does Domino's support its employees' career growth and development?
• Can you describe the team dynamics in this store?
• What would a typical shift look like?
• How is performance evaluated for this position?

ASSUMPTION: These questions aim to provide deeper insights into the daily operations and growth potential within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service skills
• Prepare examples of your experience in team settings
• Tailor your cover letter to express your enthusiasm for working with Domino's
• Be ready to discuss your availability and willingness to work nights and weekends during the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.