Customer Service Rep (5125) - 5606 Marina Dr

📌 Core Information

🔹 Job Title: Customer Service Rep (5125)

🔹 Company: Domino's

🔹 Location: Holmes Beach, Florida, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers and ensuring a satisfying experience
• Assisting in pizza preparation and other food items
• Maintaining a lively and positive work environment
• Flexible scheduling with competitive pay

ASSUMPTION: These aspects highlight typical duties in customer service roles at Domino's, focusing on interaction and hospitality.

📋 Key Responsibilities

✅ Answer customer calls and process their requests efficiently.

✅ Make pizzas and assist with other kitchen tasks.

✅ Engage with customers to enhance their experience.

ASSUMPTION: Responsibilities include activities crucial for customer satisfaction and operational success at a fast-food outlet.

🎯 Required Qualifications

Education: Not specified; typically a high school diploma or equivalent is preferred.

Experience: 0-2 years in a customer service role or related field.

Required Skills:

• Positive personality and energy
• Outstanding customer service skills
• Ability to work in a team setting

Preferred Skills:

• Previous experience in food service
• Ability to handle cash transactions

ASSUMPTION: While not explicitly stated, skills such as multitasking and diligence are often valued in such roles.

💰 Compensation & Benefits

Salary Range: Typically ranges between $10-$13 per hour in the fast-food industry

Benefits:

• Employee discounts on menu items
• Flexible working hours
• Career advancement opportunities within the Domino's franchise model

Working Hours: 40 hours per week with flexibility for shifts

ASSUMPTION: Benefits are typical for entry-level roles in the fast-food industry where employee retention through flexibility and discounts is common.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants specializing in pizza delivery, with a focus on innovation and customer satisfaction.

Company Size: Over 10,001 employees, offering broad opportunities for networking and growth.

Founded: 1960

Company Description:

• A leader in the pizza delivery market
• Known for its innovative use of technology and dedicated customer service
• Strong franchise model fostering a unique work culture

Company Specialties:

• Pizza and sandwiches
• Leading-edge marketing and advertising
• Data analytics and technology innovations

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on innovation suggests a work environment that values creativity and improvement.

📊 Role Analysis

Career Level: Entry-level, suitable for first-time job seekers or those early in their career.

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: On-site with potential for shift work

Growth Opportunities:

• Promotion to shift leader or store manager positions
• Skill development through hands-on experience
• Networking within a large company network

ASSUMPTION: The potential for growth aligns with Domino’s internal promotion culture, encouraging long-term career development.

🌍 Location & Work Environment

Office Type: Retail/fast-food outlet

Office Location(s): 5606 Marina Dr, Holmes Beach, Florida

Geographic Context:

• Close proximity to tourist attractions
• High customer volume especially in peak seasons
• Accessible by local transportation

Work Schedule: Varied shifts that include evenings, weekends, and holidays

ASSUMPTION: Holmes Beach's location suggests a lively working environment, likely influenced by fluctuating tourist seasons.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through Domino's career portal
• Phone interview with management
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Ability to work in a fast-paced environment
• Team collaboration potential

Application Tips:

• Highlight experiences in customer service roles
• Showcase any experience in fast-food or retail environments
• Emphasize availability for varied shifts

ATS Keywords: Customer service, pizza preparation, team player, flexible

ASSUMPTION: Highlighting teamwork and fast-paced adaptability will stand out in applications.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Common baking and kitchen equipment
• Telephone systems for customer interaction

ASSUMPTION: Emphasis on technology use aligns with Domino's goal for innovation and efficiency in operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and service excellence
• Continuous improvement and innovation
• Teamwork and fun in the workplace

Work Style:

• Fast-paced and collaborative work environment
• Focus on customer satisfaction and engagement
• Diligent and energetic approach to tasks

Self-Assessment Questions:

• Can I thrive in a fast-paced work environment?
• Am I capable of maintaining a positive attitude under pressure?
• Do I enjoy working as part of a team?

ASSUMPTION: Domino’s cultural values emphasize fun, communicating a blend of professionalism with a relaxed atmosphere.

⚠️ Potential Challenges

• High volume of customer interactions during peak hours
• Managing diverse customer service needs effectively
• Adapting to changing shift patterns
• Maintaining energy and efficiency throughout shifts

ASSUMPTION: Challenges are reflective of the responsibilities typical in a high-energy fast-food service role.

📈 Similar Roles Comparison

• Comparable customer service positions in other fast-food chains
• Retail customer service representative roles
• Barista positions in coffee shops

ASSUMPTION: Given the nature of customer interactions and expected skills, these roles share considerable overlap.

📝 Sample Projects

• Organizing promotional events to enhance customer engagement
• Initiating improvements for customer service protocols
• Team-based problem-solving tasks to enhance store operations

ASSUMPTION: Projects likely focus on collaborative efforts to boost customer satisfaction and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the typical career progression paths for this role?
• How does the team measure customer satisfaction?
• What are the expectations for handling peak hours?
• What support is available for new staff members?
• How does the store manage employee performance feedback?

ASSUMPTION: These questions are designed to provide insight into store-level operations and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume reflects relevant experience and competencies
• Prepare for potential phone interviews by reviewing customer service scenarios
• Visit the location to familiarize with the environment if possible
• Follow-up after initial application submission to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.