Customer Service Rep(5437) - 1560 Union Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (5437) - 1560 Union Ave

🔹 Company: Domino's

🔹 Location: Memphis, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for customers and ensuring their orders are taken accurately.
• Maintaining store cleanliness and participating in food preparation.
• Handling customer complaints professionally and efficiently.
• Working collaboratively to meet service goals.

ASSUMPTION: Given the nature of the role and the responsibilities listed, it is assumed that this position is entry-level, perfect for those looking to gain customer service experience in a fast-paced environment.

📋 Key Responsibilities

✅ Greet customers warmly and assist them with their orders in-person and over the phone.

✅ Accurately enter customer orders into the system and handle payment transactions.

✅ Provide product recommendations and promotions to enhance customer satisfaction.

✅ Resolve customer complaints efficiently and professionally.

✅ Assist in food preparation, including making pizzas and other menu items when needed.

✅ Maintain store cleanliness, and ensure compliance with health and safety standards.

✅ Assist with stocking and inventory management.

ASSUMPTION: Responsibilities suggest a team-oriented environment where multitasking and customer interaction are continuous.

🎯 Required Qualifications

Education: Not specified, but at least 16 years old.

Experience: Experience level required is 0-2 years.

Required Skills:

• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Basic math skills for handling transactions.

Preferred Skills:

• Previous experience in a customer service role.
• Familiarity with food handling and safety regulations.

ASSUMPTION: Assumes flexibility in formal education requirements due to the primary emphasis on skills and attitudes over qualifications.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service roles in the fast-food industry range from minimum wage to competitive hourly wages based on performance and location.

Benefits:

• Employee discounts on merchandise and food.
• Opportunities for training and career advancement.
• Flexible working hours to accommodate work-life balance.

Working Hours: 40 hours per week, details regarding shifts not specified.

ASSUMPTION: Assumes standard industry benefits such as flexible scheduling and employee discounts are typical for this role.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees; large company benefits include a broad scope for career growth.

Founded: 1960

Company Description:

• Fun and innovative work culture with franchise and corporate opportunities.
• Global presence with over 17,100 stores in 90+ markets.
• Dedicated to continuous improvement and customer satisfaction.

Company Specialties:

• Pizza and sandwiches.
• Technology and digital innovations.
• Marketing and data analytics.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Assumes broad industry recognition facilitates a stable and supportive working environment.

📊 Role Analysis

Career Level: Entry-level suitable for recent graduates or those new to the job market.

Reporting Structure: Typically reports to store manager or shift supervisor.

Work Arrangement: Fully on-site with customer-facing interactions.

Growth Opportunities:

• Potential for promotion to supervisory roles based on performance.
• Training programs for skill development.
• Access to roles in different departments or sister locations for career diversification.

ASSUMPTION: Role provides foundational experience crucial for advancement in customer service and retail sectors.

🌍 Location & Work Environment

Office Type: Retail store environment typical of fast-food chains.

Office Location(s): Various Domino's locations, particularly 1560 Union Ave in Memphis.

Geographic Context:

• Memphis is a large city with diverse customer bases offering varied interaction experiences.
• Accessible public transportation options for easy commute.
• Dynamic community engagement with local events and cultural activities.

Work Schedule: Typically includes nights and weekends; specific shifts are individualized.

ASSUMPTION: As a customer-centric role, flexible scheduling and adaptability to location-specific dynamics are expected.

💼 Interview & Application Insights

Typical Process:

• Application submission through the careers page.
• Initial phone screening to assess basic fit and availability.
• In-person interview focusing on customer interaction skills.

Key Assessment Areas:

• Customer service orientation and approach.
• Ability to handle stressful situations calmly.
• Teamwork and communication skills.

Application Tips:

• Highlight previous customer service experience.
• Focus on flexibility and willingness to work various shifts.
• Emphasize a proactive and friendly attitude.

ATS Keywords: Customer Service, Communication, Teamwork, Problem-Solving

ASSUMPTION: The selection process emphasizes interpersonal skills and adaptability, common in customer service roles.

🛠️ Tools & Technologies

• Point-of-sale (POS) systems
• Order management software
• Basic computer and telecommunication tools

ASSUMPTION: Assumes familiarity with basic technology tools is advantageous due to the necessity of efficient order taking and transaction handling.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused service delivery.
• Innovation in service and product offerings.
• Team collaboration and integrity.

Work Style:

• Fast-paced and energetic.
• Collaborative team efforts.
• Customer-first mindset.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I effectively communicate with team members and customers alike?
• Am I willing to work flexible hours including evenings and weekends?

ASSUMPTION: Cultural fit centers on flexibility, a positive attitude, and a team-oriented approach, essential for thriving in service industries.

⚠️ Potential Challenges

• Handling high-volume customer interactions during peak hours.
• Managing various tasks simultaneously with minimal errors.
• Dealing with dissatisfied customers and ensuring resolution goes smoothly.
• Adapting to shift rotations and varied schedules.

ASSUMPTION: Challenges include maintaining performance standards and customer service quality under pressure, a common aspect of retail roles.

📈 Similar Roles Comparison

• Compared to cashiers, includes direct customer service and complaint resolution responsibilities.
• More comprehensive involvement in product preparation than many retail sales roles.
• Typically offers a more dynamic work environment than office-based customer service roles.

ASSUMPTION: Similar roles in the industry involve similar skills but may not offer the same fast-paced and dynamic team-focused environment.

📝 Sample Projects

• Participating in local store marketing initiatives.
• Assisting in the rollout of new menu items or promotions.
• Contributing to team-based problem-solving meetings to improve customer satisfaction.

ASSUMPTION: Sample projects are temporary roles that serve to enhance store operations and promote personal growth opportunities.

❓ Key Questions to Ask During Interview

• What are the most common customer service challenges here?
• How does teamwork factor into the daily operations?
• What opportunities exist for professional growth and advancement?
• How is work-life balance managed with shift work?
• What technologies and tools will I use regularly?

ASSUMPTION: Questions help gauge company culture, growth potential, and operational expectations from both employee and employer perspectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume focusing on relevant experience and skills.
• Ensure availability for potential interview dates.
• Complete any online assessments promptly if required.
• Reach out to the HR contact provided for further questions if necessary.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.