Customer Service Rep(5445) - 7979 N Hwy 51

📌 Core Information

🔹 Job Title: Customer Service Rep(5445) - 7979 N Hwy 51

🔹 Company: Domino's

🔹 Location: Millington, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025 01:54:27 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for customers
• Ensuring accuracy and efficiency in order taking and handling concerns
• Contributing to food preparation and store maintenance
• Enhancing overall customer experience through friendly service

ASSUMPTION: The role requires flexibility and the ability to perform diverse tasks, suggesting a dynamic work environment where customer satisfaction and operational efficiency are key.

📋 Key Responsibilities

✅ Greet customers warmly and assist them with their orders in-person and over the phone.

✅ Accurately enter customer orders into the system and handle payment transactions.

✅ Provide product recommendations and promotions to enhance customer satisfaction.

✅ Resolve customer complaints efficiently and professionally.

✅ Assist in food preparation, including making pizzas and other menu items when needed.

✅ Maintain store cleanliness, including workstations, lobby, and restrooms.

✅ Ensure compliance with health and safety standards.

✅ Work effectively as part of a team to meet service goals.

✅ Assist with stocking and inventory management.

ASSUMPTION: The responsibilities are indicative of an environment requiring multitasking skills and a proactive approach to challenges commonly faced in retail and service sectors.

🎯 Required Qualifications

Education: Not specified (assumed to be open to candidates with any level of secondary education)

Experience: 0-2 years, suggesting suitability for early-career individuals or those seeking to enter the field

Required Skills:

• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Basic math skills for handling transactions

Preferred Skills:

• Previous experience in food service or customer-facing roles
• Familiarity with order systems and point-of-sale software

ASSUMPTION: Basic education suffices, but skills such as customer interaction and multitasking are emphasized as more valuable.

💰 Compensation & Benefits

Salary Range: Not specified (assume it aligns with industry standard wages for entry-level service roles)

Benefits:

• Potential access to performance bonuses or incentives
• Employee discounts on products
• Opportunity for career advancement within the company

Working Hours: 40 hours per week, with potential for variable shifts based on store needs

ASSUMPTION: Compensation likely includes industry-standard hourly wages with possible opportunities for overtime pay.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on fast-food and pizza delivery

Company Size: 10,001+ employees. This size suggests a well-established and stable environment with structured career paths.

Founded: 1960

Company Description:

• Global presence with approximately 17,100 stores in 90+ markets
• Focused on innovation in food technology and customer service
• Strong emphasis on team collaboration and customer satisfaction

Company Specialties:

• Pizza
• Marketing
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Based on the large scale, applicants can expect a structured onboarding process and clear company policies.

📊 Role Analysis

Career Level: Entry-level position

Reporting Structure: Reports to the store manager or shift leader

Work Arrangement: On-site, with all tasks performed at the physical store location

Growth Opportunities:

• Advancement to supervisory roles such as shift leader or store manager
• Opportunities to develop cross-functional skills in logistics and operations
• Potential to transfer to different store locations or roles as desired

ASSUMPTION: Opportunities for professional development and upward mobility are likely encouraged through performance and initiative.

🌍 Location & Work Environment

Office Type: Retail service environment

Office Location(s): Domino's location at 7979 N Hwy 51, Millington, Tennessee

Geographic Context:

• Located in a suburban retail area with potential high customer traffic
• Accessible by regional transport routes
• Part of Domino's broader network within Tennessee

Work Schedule: Flexible scheduling possibly including evenings, weekends, and holidays

ASSUMPTION: Given the location, employees may benefit from convenience in commuting and local amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission through Domino's career portal
• Initial phone screening by recruitment
• In-person interview with the store manager

Key Assessment Areas:

• Customer service skills and interaction capabilities
• Ability to work well under pressure and manage time effectively
• Fit within team dynamics and company culture

Application Tips:

• Highlight previous experience in customer-facing roles
• Emphasize multitasking abilities and problem-solving skills
• Prepare examples demonstrating teamwork and initiative

ATS Keywords: Customer Service, Communication, Teamwork, Problem Solving, Attention to Detail

ASSUMPTION: The interview focus is likely on practical abilities and fit within the environment rather than academic qualifications.

🛠️ Tools & Technologies

• Point-of-Sale (POS) Systems
• Order management software
• Standard office software for internal communications

ASSUMPTION: Familiarity with basic software tools is assumed, but specific training on proprietary systems is usually provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-focus and service excellence
• Innovative and family-like team environment
• Commitment to quality and safety

Work Style:

• Adaptability to changing customer needs
• Collaborative teamwork approach
• Focus on quick and efficient service delivery

Self-Assessment Questions:

• Can I handle and resolve customer complaints professionally?
• Do I thrive in fast-paced environments?
• Am I comfortable multitasking during busy service periods?

ASSUMPTION: A positive attitude and enthusiasm for team participation are critical for success in this position.

⚠️ Potential Challenges

• Managing high volume during peak hours
• Handling diverse customer personalities and expectations
• Maintaining store standards amidst operational pressures
• Balancing multiple tasks simultaneously

ASSUMPTION: Candidates should be prepared for physical demands and dynamic, customer-driven scenarios common in retail food service.

📈 Similar Roles Comparison

• Compared to other roles, this position emphasizes frontline interaction and operational support
• Possesses a broader scope in customer engagement than back-office positions
• Provides foundational skills beneficial for career progression in service management

ASSUMPTION: This role is an excellent entry point for those seeking to develop versatile skills applicable across the service industry.

📝 Sample Projects

• Improving store layout for enhanced customer flow
• Participating in promotional events to boost store sales
• Implementing feedback systems to improve customer service

ASSUMPTION: Project contributions are likely focused on practical improvements and operational efficiencies at the store level.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• How does the team handle peak business times?
• Are there opportunities for professional growth within the company?
• What training programs are available for employees?
• How does Domino's foster a positive work culture?

ASSUMPTION: Candidates should inquire about developmental initiatives and team dynamics to better understand the role and company environment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant skills and experiences
• Ensure contact information is updated for interview scheduling
• Research company values and culture to tailor your application
• Follow up with a thank-you note after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.