Customer Service Rep(5454) - 686 Union Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (5454)

🔹 Company: Domino's Pizza Team DAKS

🔹 Location: Memphis, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Being the first point of contact for customers at Domino's Pizza
• Ensuring accurate order taking and efficient complaint resolution
• Supporting food preparation and maintaining store cleanliness
• Contributing to a positive team environment

ASSUMPTION: The job overview is centered around developing customer satisfaction and operational efficiency within the store environment due to the company's emphasis on positive customer experiences.

📋 Key Responsibilities

✅ Greet customers warmly and assist them with orders in-person and over the phone.

✅ Accurately enter customer orders into the system and handle payment transactions.

✅ Provide product recommendations and promotions to enhance customer satisfaction.

✅ Resolve customer complaints efficiently and professionally.

✅ Assist in food preparation, including making pizzas when needed.

✅ Maintain store cleanliness.

✅ Ensure compliance with health and safety standards.

✅ Work effectively as part of a team.

✅ Assist with stocking and inventory management.

ASSUMPTION: Responsibilities focus on delivering excellent customer service and operational support, likely based on Domino's standard service protocols.

🎯 Required Qualifications

Education: Not specified (Assumed High School or equivalent is sufficient)

Experience: 0-2 years in a customer-facing role preferred.

Required Skills:

• Strong communication and customer service skills
• Ability to work in a fast-paced environment
• Basic math skills for handling transactions

Preferred Skills:

• Experience in food service or retail environment
• Problem-solving abilities

ASSUMPTION: A focus on transferable skills and experience consistent with entry-level customer service roles.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service positions offer a competitive hourly wage in line with local standards.

Benefits:

• Employee discounts
• Flexible work schedule
• Potential for career advancement within the company

Working Hours: Full-time, approximately 40 hours per week. Flexibility assumed due to retail nature.

ASSUMPTION: Benefits typically include flexible scheduling and opportunities for growth, aligning with Domino's commitment to employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; known for its leadership in pizza delivery.

Company Size: Over 10,001 employees, providing a wide network with diverse opportunities.

Founded: 1960, with a history of innovation in food service and delivery.

Company Description:

• One of the world's leading restaurant brands
• Strong emphasis on innovation and technology in customer service
• Operates in over 90 markets globally

Company Specialties:

• Pizza and sandwich delivery
• Marketing and digital innovation
• Data analytics and technology advancements

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The information reflects Domino's global standing and innovative approach in the food and service industry.

📊 Role Analysis

Career Level: Entry-level, suitable for those starting in customer service roles.

Reporting Structure: Reports to the shift manager and store manager.

Work Arrangement: Primarily on-site in a physical retail environment.

Growth Opportunities:

• Progression to supervisory positions
• Skill development in customer service and operations
• Opportunities for career advancement within different areas of the company

ASSUMPTION: Role is ideal for those seeking to grow within the retail and food service sector, offering structured advancement paths.

🌍 Location & Work Environment

Office Type: Retail store environment, customer-facing role.

Office Location(s): 686 Union Ave, Memphis, Tennessee

Geographic Context:

• Located in a bustling neighborhood offering potential for high customer traffic
• Part of a larger regional operation covering multiple states
• Conveniently accessible for local residents and commuters

Work Schedule: Flexible schedules to accommodate peak service hours, evenings, and weekends likely required.

ASSUMPTION: The work environment is dynamic, catering to varying customer volumes, necessitating flexibility in scheduling.

💼 Interview & Application Insights

Typical Process:

• Submit an online application via Domino's career site
• Initial phone screening interview
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to work under pressure
• Teamwork and communication capabilities

Application Tips:

• Highlight any relevant experience in customer service or retail
• Demonstrate strong communication and interpersonal skills
• Be prepared to discuss situations where you resolved customer issues effectively

ATS Keywords: Customer Service, Communication, Teamwork, Complaint Resolution, Fast-paced Environment

ASSUMPTION: The application process emphasizes interpersonal skills and customer interaction experience, integral to successful entry-level placement.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Customer relationship management tools

ASSUMPTION: Familiarity with retail technology solutions is advantageous, supporting efficient service delivery.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Adaptable to customer needs and high-pressure environments
• Positive, team-oriented approach
• Focused on quick and effective problem-solving

Self-Assessment Questions:

• How do you handle customer complaints?
• What strategies do you use to manage stress in a fast-paced setting?
• How do you prioritize tasks during a busy shift?

ASSUMPTION: Candidates will thrive if they value teamwork and customer satisfaction, reflecting Domino's core cultural attributes.

⚠️ Potential Challenges

• Managing high volumes of customer interactions during peak times
• Maintaining store cleanliness under pressure
• Balancing multiple roles (e.g., cashier, food prep)
• Handling difficult customers effectively

ASSUMPTION: The high-energy service environment can pose challenges, requiring resilience and effective multitasking skills.

📈 Similar Roles Comparison

• Comparable entry-level positions at other fast-food chains
• Retail customer service roles with a focus on order handling
• Team member positions in food service providing flexible work environments

ASSUMPTION: Similar roles provide employee development opportunities within service industries, aligning with Domino's role expectations.

📝 Sample Projects

• Participating in team efforts to increase efficiency during peak hours
• Contributing to promotional campaigns and customer engagement initiatives
• Assisting with introduce and train new staff members

ASSUMPTION: Projects may involve enhancing operational efficiency and contributing to team development and promotional activities.

❓ Key Questions to Ask During Interview

• What does a typical workday look like for a Customer Service Representative here?
• How does Domino's support employee growth and career advancement?
• What kind of training does the company provide for this position?
• Can you describe the team dynamics and culture within this store?
• What are the peak service hours, and how is scheduling managed?

ASSUMPTION: Questions should target understanding operational dynamics, career growth opportunities, and workplace culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the official Domino's career page
• Prepare for initial phone and in-person interviews
• Gather references to support application
• Be ready to discuss relevant past experiences during the interview
• Follow up with hiring manager post-interview if you do not hear back within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.