Customer Service Rep (5525) - 321 W Main St

📌 Core Information

🔹 Job Title: Customer Service Rep (5525) - 321 W Main St

🔹 Company: Domino's

🔹 Location: Havelock, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service as part of a collaborative team
• Handling telephone orders efficiently and accurately
• Managing inventory and keeping records up to date
• Ensuring a clean and organized work environment

ASSUMPTION: The role primarily involves in-person customer interactions and operational tasks, typical of a franchise setting where quick service is essential. Given the location specificity, it's likely the candidate will be serving local clientele.

📋 Key Responsibilities

✅ Impressing our customers with excellent service

✅ Stocking ingredients from the delivery area to storage and work areas

✅ Preparing products according to company standards

✅ Receiving and processing telephone orders accurately

✅ Taking inventory and completing necessary paperwork

✅ Cleaning equipment and maintaining a tidy facility

ASSUMPTION: These tasks indicate a varied role balancing both customer-facing duties and behind-the-scenes responsibilities, typical for an entry-level position in a fast-paced restaurant environment.

🎯 Required Qualifications

Education: No specific educational qualifications mentioned

Experience: 0-2 years in customer service or similar roles

Required Skills:

• Ability to comprehend and execute written instructions quickly
• Proficiency in basic math operations for quick transaction handling
• Strong verbal, writing, and telephone skills for order processing

Preferred Skills:

• Prior experience in a fast-food or customer service environment
• Familiarity with order entry and handling complaint calls efficiently

ASSUMPTION: The lack of mandatory higher education requirements suggests a focus on skills and experience rather than formal academic achievements. This may appeal to younger candidates seeking first-time employment opportunities.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive for entry-level positions in food service

Benefits:

• Flexible scheduling
• Competitive wages

Working Hours: 40 hours, with potential scheduling flexibility to accommodate personal obligations

ASSUMPTION: Compensation likely to start at minimum wage or slightly above, common in fast-food settings, adjusted for experience and local economic conditions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on fast-food delivery and carryout

Company Size: 10,001+ employees, indicating a large operational scale with franchises worldwide

Founded: 1960

Company Description:

• Globally recognized brand with strong franchise presence
• Innovator in pizza technology and customer service
• Reputation for offering growth opportunities within the company

Company Specialties:

• Pizza, Sandwiches
• Marketing, Technology
• Data Analytics, Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's large size suggests ample opportunities for internal mobility and career progression, which would be attractive to driven individuals.

📊 Role Analysis

Career Level: Entry-level with the potential for advancement to management roles

Reporting Structure: Likely reports to the store manager or shift lead

Work Arrangement: On-site interaction with customers and team members

Growth Opportunities:

• Potential progression to supervisory roles
• Opportunities to transition into corporate or franchise management positions
• Skill development in customer service and operations

ASSUMPTION: Given Domino's reputation for promoting from within, career path development is likely a key attraction for this role.

🌍 Location & Work Environment

Office Type: Retail franchise store environment

Office Location(s): 321 W Main St, Havelock, NC

Geographic Context:

• Serves a local community known for closely-knit neighborhoods
• Located in a region with a moderate cost of living
• Offers a balance of suburban and small-town living experiences

Work Schedule: Flexible schedule to accommodate personal activities and obligations

ASSUMPTION: The work environment likely demands versatility and an adaptive approach to meet dynamic customer needs, typical in smaller community settings.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at store location

Key Assessment Areas:

• Customer service aptitude
• Ability to learn quickly and adhere to guidelines
• Teamwork and collaboration skills

Application Tips:

• Highlight any prior customer service experience
• Emphasize flexibility and a strong work ethic
• Prepare to discuss how you handle high-pressure situations

ATS Keywords: Customer Service, Order Processing, Teamwork, Fast-Paced, Entry-Level

ASSUMPTION: Emphasis is on practical experience and persona; technical expertise is less critical for this entry-level position.

🛠️ Tools & Technologies

• POS systems
• Inventory management software
• Telephone ordering systems

ASSUMPTION: The role involves using standard industry tools, complemented by on-the-job training for specific software or hardware unique to Domino's operations.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Fostering a supportive and engaging team environment
• Encouragement for personal and professional growth

Work Style:

• Collaborative team-based work
• Fast-paced with a focus on efficiency
• Adaptive to varying customer demand

Self-Assessment Questions:

• Am I eager to work in a fast-paced environment?
• Can I manage multiple tasks efficiently?
• Do I work well in a team-oriented setting?

ASSUMPTION: A dynamic work style and positive approach to teamwork are pivotal to thriving in this role.

⚠️ Potential Challenges

• Managing high customer demand during peak hours
• Maintaining consistent service quality under pressure
• Adapting to a rapid-paced work environment
• Balancing multiple responsibilities efficiently

ASSUMPTION: Typical challenges of a customer service role in a fast-food franchise include addressing a steady influx of orders and maintaining service standards consistently.

📈 Similar Roles Comparison

• Similar entry-level roles in other fast-food chains
• Retail customer service positions
• Stock and inventory management roles in smaller retail settings

ASSUMPTION: The skills and experiences gained in this role are easily transferable to other customer service and retail environments, enhancing job mobility.

📝 Sample Projects

• Leading a team during a high-demand shift to improve efficiency
• Designing better inventory tracking systems
• Developing customer service improvement plans

ASSUMPTION: Opportunities to take initiative in customer service and operations can arise, allowing for practical leadership experience.

❓ Key Questions to Ask During Interview

• How does the team handle busy periods?
• What does a successful shift look like?
• What growth opportunities exist for entry-level employees?
• How is performance evaluated in this role?
• Can you tell me more about the training and support provided?

ASSUMPTION: Relevant questions focus on personal growth, team dynamics, and performance expectations, vital for candidates considering career advancement within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience and skills in customer service
• Prepare for the initial screening call by reviewing common questions
• Practice for an on-site interview by role-playing customer interactions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.