Customer Service Rep (6147) - Ripley, TN

📌 Core Information

🔹 Job Title: Customer Service Rep (6147) - Ripley, TN

🔹 Company: Domino's

🔹 Location: Ripley, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers proficiently and enthusiastically
• Using communication skills to process orders via phone and in person
• Preparing and handling food products according to company standards
• Maintaining cleanliness and operational efficiency in-store

ASSUMPTION: The job focuses heavily on customer interaction and flexibility in work schedules to accommodate various shifts, likely including evenings and weekends, common in the food service industry.

📋 Key Responsibilities

✅ Take and process customer orders accurately

✅ Prepare pizza and other menu items according to Domino’s standards

✅ Maintain cleanliness of workspace and assist in daily cleaning activities

✅ Operate various kitchen and office equipment

✅ Manage inventory and restock ingredients as required

✅ Provide excellent customer service and address inquiries or issues

ASSUMPTION: Responsibilities may include cross-training in different roles to ensure flexibility and coverage during shifts.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or a related field

Required Skills:

• Excellent communication and interpersonal skills
• Basic mathematical skills for handling transactions
• Strong attention to detail and ability to work quickly

Preferred Skills:

• Experience in a fast-paced, customer-oriented environment
• Proficiency in using point-of-sale systems

ASSUMPTION: Given the entry-level nature of the position, extensive experience is not required, but a strong willingness to learn and adapt is essential.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standard for entry-level customer service roles

Benefits:

• Opportunities for career advancement
• Employee discounts on food
• Flexible work schedules

Working Hours: 40 hours per week, likely with flexibility necessary for evenings and weekends

ASSUMPTION: Benefits such as health care or retirement plans may be offered to full-time employees, typical of large chain employers.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically focusing on pizza and delivery services

Company Size: 10,001+ employees, offering extensive nationwide and international career opportunities

Founded: 1960

Company Description:

• Global leader in pizza delivery with a strong franchise model
• Innovative in technology with applications for ordering
• Focuses on continual improvement and customer satisfaction

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Digital innovation and technology

Company Website: Domino's Careers

ASSUMPTION: The inclusion of digital and technology specialties suggests a forward-thinking company that values innovation.

📊 Role Analysis

Career Level: Entry-level with potential for advancement

Reporting Structure: Likely reports to the store manager or assistant manager

Work Arrangement: On-site with flexible scheduling

Growth Opportunities:

• Advancement to supervisory roles
• Possibility of transitioning to management positions
• Opportunities for franchise ownership as a long-term career path

ASSUMPTION: The role is designed to be a stepping stone with pathways for motivated employees to progress to higher-level positions.

🌍 Location & Work Environment

Office Type: In-store environment focusing on food preparation and customer interaction

Office Location(s): Ripley, TN with potential for transfers to other locations

Geographic Context:

• Located in Ripley, offering a small-town community feel
• Accessible for local residents and those nearby
• Presence of a supportive team culture to assist new employees

Work Schedule: Full-time with potential night and weekend shifts

ASSUMPTION: As a customer-facing food service position, the environment is likely fast-paced with emphasis on teamwork.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service orientation
• Communication skills
• Problem-solving capabilities

Application Tips:

• Highlight any customer service experience in your resume
• Emphasize flexibility and availability for shifts
• Prepare examples of past problem-solving experiences

ATS Keywords: Customer Service, Communication, Time Management, Cash Handling

ASSUMPTION: The application process is streamlined to quickly identify candidates who are ready to fill open positions in the fast-paced environment.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems for processing orders
• Online order management tools
• Basic computer skills for inventory and scheduling

ASSUMPTION: Candidates should be comfortable with using digital technology in customer service and food preparation contexts.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Focus on teamwork and camaraderie
• Adaptability and innovation

Work Style:

• Ability to work effectively in a team setting
• Flexibility to work various hours and roles within the store
• Willingness to learn and grow within the company

Self-Assessment Questions:

• Do you enjoy interacting and communicating with a wide range of people?
• Are you comfortable working in a fast-paced and sometimes stressful environment?
• Do you have the ability to work flexible hours, including nights and weekends?

ASSUMPTION: Employees thrive when they embrace the company culture focused on flexibility, innovation, and customer service.

⚠️ Potential Challenges

• High-energy work environment requiring constant movement
• Potential for stressful situations during peak hours
• Adaptation to varied roles within the store
• Handling challenging customer interactions

ASSUMPTION: Success in the role relies on managing stress and maintaining excellent customer service even during busy times.

📈 Similar Roles Comparison

• Higher customer interaction compared to back-of-house roles
• Less technical skill required than roles focused purely on cooking
• More opportunities for advancement than some other entry-level retail positions

ASSUMPTION: This role provides a balance of customer interaction, operational responsibility, and growth potential, typical for entry-level positions in retail and food service.

📝 Sample Projects

• Implementing a streamlined process for taking large party orders
• Developing a customer feedback loop to enhance service quality
• Participating in a local marketing initiative like community events

ASSUMPTION: These projects highlight the potential for involvement in operational and community-oriented initiatives, suggesting growth opportunities.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep at Domino's?
• How are team members evaluated and promoted within the company?
• What are the main challenges faced by new employees in this role?
• How does Domino's support career development for its employees?
• What types of training and development opportunities are available?

ASSUMPTION: These questions are designed to provide insight into career progression, work environment, and development opportunities, which are crucial for candidates seeking a growth-oriented role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant experience and skills
• Complete any required assessments or questionnaires
• Participate in the initial phone screening if contacted
• Attend an in-person interview with the hiring manager

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.