Customer Service Rep (6152) - Selmer, TN

📌 Core Information

🔹 Job Title: Customer Service Rep (6152) - Selmer, TN

🔹 Company: Domino's

🔹 Location: Selmer, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing outstanding customer service by creating a welcoming atmosphere
• Assisting with preparing and baking pizzas to meet rush-hour demands
• Flexible scheduling allowing for part-time or full-time engagements
• Opportunities for growth and advancement within the company

ASSUMPTION: The job overview implies potential career growth opportunities, assuming proactive involvement in training and internal development programs offered by Domino's.

📋 Key Responsibilities

✅ Operate all necessary store equipment

✅ Stock and manage inventory of ingredients and supplies

✅ Assist in product preparation and baking

✅ Receive and process telephone orders effectively

✅ Maintain cleanliness of the store and equipment

ASSUMPTION: Responsibilities may occasionally include handling customer complaints or feedback to ensure customer satisfaction is maintained.

🎯 Required Qualifications

Education: Not specified, but must be at least 16 years old.

Experience: Not required, though previous experience in customer service or retail is beneficial.

Required Skills:

• Good verbal and written communication skills
• Basic mathematical abilities to handle transactions
• Ability to work as part of a team

Preferred Skills:

• Experience in a fast-paced retail or food service environment
• Enhanced problem-solving abilities

ASSUMPTION: Since the role is entry-level, the major requirement is motivation and willingness to learn, assuming that on-site training will cover specific skills.

💰 Compensation & Benefits

Salary Range: Typically industry-standard for entry-level roles in customer service, specifics not disclosed.

Benefits:

• Employee discounts on Domino's products
• Potential health benefits if eligible
• Opportunities for bonuses based on performance

Working Hours: Approximately 40 hours per week, with a flexible schedule to accommodate full-time and part-time availability.

ASSUMPTION: There may be additional benefits such as paid time off for eligible positions or long-term employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and related services

Company Size: 10,001+ employees, offering scalability and global reach

Founded: 1960, with over 60 years of experience in the industry

Company Description:

• One of the leading pizza delivery brands globally
• Known for its innovative technology and marketing strategies
• Dedicated to customer satisfaction and community engagement

Company Specialties:

• Pizza
• Marketing
• Technology and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's commitment to technological advancement suggests ongoing digital innovations which applicants can expect to engage with.

📊 Role Analysis

Career Level: Entry-level position with opportunities to climb the corporate ladder

Reporting Structure: Likely reports to store manager with hierarchical communication

Work Arrangement: Predominantly on-site due to the nature of customer service in the food industry

Growth Opportunities:

• Promotions to managerial positions within the store
• Training to enhance skills toward franchising opportunities
• Cross-department shifts for wider organizational exposure

ASSUMPTION: Growth is contingent on performance, adaptability, and initiative from employees to seize available opportunities.

🌍 Location & Work Environment

Office Type: Retail/Service Environment

Office Location(s): Selmer, TN, with possible relocation opportunities within other Domino's locations

Geographic Context:

• Small-town atmosphere with community-centric customer base
• Easy access to local amenities for after-work activities
• Accessible transportation options for commuting employees

Work Schedule: Flexible, including evenings and weekends to accommodate peak service times.

ASSUMPTION: Location dynamics suggest a close-knit team environment where local knowledge may enhance customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or virtual screening
• On-site interview with hiring manager

Key Assessment Areas:

• Customer service orientation
• Ability to work under pressure
• Teamwork and collaborative skills

Application Tips:

• Emphasize any previous customer service experience
• Highlight flexibility in scheduling
• Demonstrate enthusiasm for service roles

ATS Keywords: Customer service, teamwork, time management, problem solving, basic math

ASSUMPTION: The application process is competitive; attention to detail in resume submission can significantly improve candidacy visibility.

🛠️ Tools & Technologies

• Computer systems for order entry
• Standard pizza preparation and baking equipment
• Communication devices for customer interaction

ASSUMPTION: While familiarity with point-of-sale systems is advantageous, comprehensive training will be provided.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality
• Inclusivity and diversity
• Passionate engagement in all roles

Work Style:

• Dynamic and fast-paced
• Customer-focused and attentive
• Team-oriented and collaborative

Self-Assessment Questions:

• How do I handle high-pressure environments?
• Am I comfortable working flexible hours, including nights and weekends?
• Do I thrive in team-based environments with continuous interaction?

ASSUMPTION: Prospective employees should assess their ability to adapt quickly to rapid operational changes as necessary.

⚠️ Potential Challenges

• Managing peak service times with limited downtime
• Adapting to diverse customer needs and providing tailored service
• Handling physical demands of stocking and product preparation
• Ensuring accuracy in order processing and monetary transactions

ASSUMPTION: With efficiency and training, challenges can transform into opportunities for performance improvement and recognition.

📈 Similar Roles Comparison

• Higher flexibility in work hours compared to comparable retail positions
• Greater potential for rapid advancement within the company relative to industry standards
• Emphasis on continuous learning and upskilling more than in static roles

ASSUMPTION: While the role appears entry-level, the career progression outlined suggests robust personal and professional development.

📝 Sample Projects

• Implementing new customer outreach initiatives
• Developing team-building activities to enhance store morale
• Assisting in regional sales data analysis for performance insights

ASSUMPTION: Involvement in varied projects may be contingent upon employee's initiative and eagerness to undertake additional responsibilities.

❓ Key Questions to Ask During Interview

• What does the training program entail?
• How does Domino's support career advancement within the company?
• Can you describe a typical day for a Customer Service Rep?
• What are the main challenges faced by team members in this role?
• How does the company celebrate successes and achievements?

ASSUMPTION: These questions indicate a candidate's interest in aligning long-term interests with company goals and personal growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights customer service achievements
• Prepare for initial phone screening by reviewing common interview questions
• Follow up with a thank-you note after interviews to express continued interest
• Research the company to align your personal values with the brand ethos

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.