Customer Service Rep (6181) - Brownsville, TN

📌 Core Information

🔹 Job Title: Customer Service Rep (6181) - Brownsville, TN

🔹 Company: Domino's

🔹 Location: Brownsville, Tennessee, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to ensure a high-quality service experience.
• Processing orders efficiently, both in person and over the phone.
• Assisting with product preparation and maintaining store cleanliness.
• Working both independently and as part of a team to meet high service standards.

ASSUMPTION: The role will involve direct interactions with customers and requires flexible working hours to cover peak service times, which could include evenings and weekends.

📋 Key Responsibilities

✅ Operate all store equipment efficiently.

✅ Stock ingredients and organize storage areas effectively.

✅ Prepare products according to company standards.

✅ Receive and process telephone orders accurately.

✅ Take inventory and manage associated paperwork daily.

✅ Maintain cleanliness of equipment and facilities regularly.

ASSUMPTION: The responsibilities listed are critical for maintaining operational efficiency and customer satisfaction. You may occasionally need to support delivery operations.

🎯 Required Qualifications

Education: Not explicitly required, but basic education assumed

Experience: 0-2 years of customer service experience preferred

Required Skills:

• Strong verbal and written communication skills
• Basic math skills for order processing
• Ability to operate computers and touch screens

Preferred Skills:

• Experience in a fast-food or retail environment
• Problem-solving and multitasking abilities

ASSUMPTION: While no formal education is required, a high school diploma or equivalent may be preferred to effectively handle job tasks.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the fast-food industry

Benefits:

• Opportunity for career advancement within the company
• Employee discounts on Domino's products
• Training and development programs

Working Hours: 40 hours per week; subject to variation based on shift assignments and peak times.

ASSUMPTION: Salary and benefits are likely competitive with similar roles in the industry, though specifics were not provided. Shift work is expected to accommodate high-demand periods.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; globally recognized for its pizza delivery services

Company Size: 10,001+ employees; offers broad career opportunities and resources

Founded: 1960; extensive history in the pizza industry

Company Description:

• Innovative brand known for technological advancements in food delivery.
• Significant focus on customer satisfaction and product excellence.
• Operates over 17,100 stores in multiple global markets.

Company Specialties:

• Pizza and Sandwiches
• Technology-driven solutions
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's robust global presence reflects stability and opportunities for growth. This context is essential for applicants seeking long-term career pathways.

📊 Role Analysis

Career Level: Entry-level, suitable for those beginning in the customer service field

Reporting Structure: Reports to store managers or supervisors; potential for upward mobility

Work Arrangement: On-site engagement fulfilling operational role

Growth Opportunities:

• Pathway to management roles for high performers
• Franchise ownership potential for long-term employees
• In-house training programs to enhance skillsets

ASSUMPTION: The role provides a foundational experience with clear career progression opportunities, particularly for those interested in the hospitality and food service industry.

🌍 Location & Work Environment

Office Type: Retail/restaurant store format

Office Location(s): Brownsville, TN

Geographic Context:

• Accessible location serving a local community
• Connected with Domino's extensive franchise network
• Opportunities influenced by local customer demographics

Work Schedule: Flexible hours with variations due to peak service demands

ASSUMPTION: Given Domino's operational model, flexibility and adaptability are key, with shifts potentially varying based on customer flow.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Interview with store management
• Onboarding including job training

Key Assessment Areas:

• Customer service skills
• Ability to work in a team
• Problem-solving capabilities

Application Tips:

• Highlight customer service experience in your resume
• Prepare to discuss previous customer interactions in your interview
• Show enthusiasm for the brand and its products

ATS Keywords: Customer Service, Communication Skills, Teamwork, Basic Math Skills

ASSUMPTION: The company likely prioritizes applicants with strong interpersonal skills and motivation to grow within the organization during the application process.

🛠️ Tools & Technologies

• Pizza ordering and POS systems
• Telephone order systems
• Basic office software for inventory and scheduling

ASSUMPTION: Familiarity with touch screen technology and basic computer skills is assumed for efficiency in daily operations.

👔 Cultural Fit Considerations

Company Values:

• Customer-centered service focus
• Commitment to quality and satisfaction
• Openness to innovation and change

Work Style:

• Collaborative team environment
• Adaptability to dynamic work conditions
• Proactive problem-solving approach

Self-Assessment Questions:

• Are you adaptable to changing work shifts?
• Do you enjoy working in a team and meeting new people?
• How do you handle high-pressure situations?

ASSUMPTION: The ideal candidate aligns with Domino's high pace and customer-focused environment, thriving in roles that require teamwork and adaptability.

⚠️ Potential Challenges

• Maintaining customer satisfaction during busy periods
• Adapting to temperature variations and physical demands
• Balancing multiple tasks in a fast-paced setting
• Consistent adherence to health and safety standards

ASSUMPTION: Challenges may include physical demands and maintaining service levels under busy work conditions—candidates should be prepared for a dynamic workplace.

📈 Similar Roles Comparison

• Compared to retail roles, customer interactions focus more on service than sales
• Opportunities for rapid advancement may be more pronounced than similar entry-level positions
• Provides practical experience in food service operations, unlike broader retail roles

ASSUMPTION: This position is uniquely positioned in the food service sector, providing specific skills that differentiate it from retail-focused roles.

📝 Sample Projects

• Participating in promotional campaigns to increase customer engagement
• Assisting in streamlining order processing systems
• Collaborating on team initiatives to enhance store cleanliness

ASSUMPTION: Sample projects are inferred from core job functions such as process improvement and active participation in team-driven goals.

❓ Key Questions to Ask During Interview

• What opportunities are there for growth and advancement within Domino's?
• How does Domino’s support employees in developing customer service skills?
• What challenges do team members commonly face, and how are they addressed?
• How does the team handle busy service periods?
• What is the most rewarding aspect of working at Domino's?

ASSUMPTION: These questions align with the role's expectations and potential for personal and professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Expect to engage in a preliminary phone screening
• Participate in an in-person interview with the store manager
• Complete necessary onboarding and training if selected

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.