📌 Core Information
🔹 Job Title: Customer Service Rep (7420) - 991 Hwy 210
🔹 Company: Domino's
🔹 Location: Sneads Ferry, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing excellent customer service with a friendly and approachable demeanor
- Managing inventory by stocking ingredients and preparing products efficiently
- Processing telephone orders and ensuring accurate data entry
- Keeping the work facility clean and organized, maintaining hygiene standards
ASSUMPTION: The role requires basic math skills and strong attention to detail to handle cash transactions and inventory management efficiently.
📋 Key Responsibilities
✅ Impress customers with exceptional service and attentiveness
✅ Stock ingredients from the delivery area to the storage, work area, and walk-in cooler
✅ Prepare food products following Domino’s standards and recipes
✅ Receive and efficiently process telephone orders using a computer or touch screen
✅ Take inventory counts and complete related paperwork
✅ Maintain cleanliness of equipment and facility, following health guidelines
ASSUMPTION: Responsibilities may require standing for long periods and the ability to lift items of varying weights.
🎯 Required Qualifications
Education: Not specified
Experience: Not required but preferred, 0-2 years
Required Skills:
- Strong verbal and telephone communication skills
- Ability to follow written and verbal instructions accurately
- Basic mathematical skills for monetary transactions
- Computer proficiency for order processing
Preferred Skills:
- Previous customer service experience in retail or food service
- Familiarity with inventory management
ASSUMPTION: Candidates should have a customer-centric approach and a willingness to work flexible hours, including evenings and weekends.
💰 Compensation & Benefits
Salary Range: Competitive hourly wages, specific range not provided
Benefits:
- Flexible scheduling accommodating personal commitments
- Opportunities for career advancement within the company
- Supportive team environment
Working Hours: 40 hours per week with flexible scheduling
ASSUMPTION: Compensation likely includes employee discounts on products and potentially health insurance, subject to position and location.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants, focused on fast food and pizza delivery
Company Size: Over 10,001 employees, indicating a large-scale operation with vast resources and opportunities
Founded: 1960
Company Description:
- Known for innovative approaches, including technology integration in operations
- Strong brand presence with approximately 17,100 stores globally
- Continuous growth and market expansion focusing on quality and service
Company Specialties:
- Pizza and Sandwiches
- Data Analytics and Marketing
- Technology and Digital Solutions
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino’s corporate expertise in data analytics and technology supports its competitive edge in pizza delivery.
📊 Role Analysis
Career Level: Entry-level position, suitable for gaining initial industry experience
Reporting Structure: Reports to store manager or shift supervisor
Work Arrangement: On-site role requiring in-person customer interaction
Growth Opportunities:
- Progression to shift leader or management roles
- Training opportunities for professional development
- Possible involvement in regional leadership initiatives
ASSUMPTION: Growth within Domino's is driven by performance and initiative, providing a clear path for motivated employees.
🌍 Location & Work Environment
Office Type: Retail outlet environment
Office Location(s): 991 Hwy 210, Sneads Ferry, NC
Geographic Context:
- Coastal region known for its community-focused atmosphere
- Proximity to local attractions and recreational areas
- Serves a diverse customer base, enhancing interpersonal skill development
Work Schedule: Varied scheduling, including weekend and evening shifts, to meet customer demands
ASSUMPTION: The location offers a community-centric vibe, important for team engagement and customer loyalty.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Telephone or in-person interview
- Potential skill-based assessment
Key Assessment Areas:
- Customer service orientation
- Communication abilities
- Problem-solving skills
Application Tips:
- Highlight any prior customer service experience
- Demonstrate flexibility and readiness to work various shifts
- Emphasize quick learning capabilities and teamwork skills
ATS Keywords: Customer Service, Order Processing, Inventory Management, Flexibility, Communication
ASSUMPTION: Interviews may focus on practical skills and situational responses to customer interactions.
🛠️ Tools & Technologies
- Point of Sale (POS) Systems
- Inventory management software
- Basic office software (for paperwork and communication)
ASSUMPTION: Familiarity with basic computer operations and point of sale technologies is assumed, training might be provided.
👔 Cultural Fit Considerations
Company Values:
- Customer-first approach
- Commitment to quality
- Innovative thinking and problem-solving
Work Style:
- Fast-paced and team-oriented
- Flexibility in problem-solving and adaptation
- Responsibility-driven, ensuring task completion and customer satisfaction
Self-Assessment Questions:
- Am I comfortable working in a fast-paced environment?
- How do I handle customer feedback or complaints?
- Can I work effectively as part of a team to achieve goals?
ASSUMPTION: A positive attitude and a willingness to adapt are crucial for cultural fit at Domino’s.
⚠️ Potential Challenges
- High-volume customer interaction requiring patience
- Variable work hours, including weekends and holidays
- Physical demands such as standing for long periods
- Maintaining composure in fast-paced conditions
ASSUMPTION: New hires might initially find the workload demanding but will adjust with proper training and support.
📈 Similar Roles Comparison
- Higher demand for teamwork compared to desk jobs
- More direct customer interaction than back-office positions
- Greater scheduling flexibility than standard 9-to-5 roles
ASSUMPTION: Compared to other service industry roles, this position may offer more opportunities for advancement within a global brand.
📝 Sample Projects
- Coordinating a promotional event to increase store foot traffic
- Implementing an inventory tracking system to improve supply management
- Collaborating with colleagues to develop a training module for new hires
ASSUMPTION: Employees may engage in projects to enhance operational efficiency or customer experience.
❓ Key Questions to Ask During Interview
- What are the most important qualities for someone to excel in this role?
- Can you describe the typical career path for a customer service rep?
- How does Domino’s support training and professional development?
- What challenges might I face in this position and how does the team address them?
- How does this role contribute to the overall success of the store?
ASSUMPTION: Inquiring about growth opportunities and team dynamics shows interest in long-term commitment and personal development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare for a brief phone screening to discuss your qualifications
- Attend an in-person interview at the Sneads Ferry location
- Complete any required skill assessments or personality tests
- Follow up with the hiring manager if you have not heard back within two weeks
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
