Customer Service Rep

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Jacksons Companies

🔹 Location: Eugene, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service
• Handling transactions accurately
• Maintaining store cleanliness and stock levels
• Promoting store specials and contributing to sales

ASSUMPTION: This role is aligned with a traditional retail environment where customer interaction and service quality are prioritized. The emphasis on promoting sales suggests a role that also supports revenue generation through upselling and promotional awareness.

📋 Key Responsibilities

✅ Greet customers with a smile and provide a friendly checkout experience

✅ Suggest purchases to promote store specials

✅ Accurately ring up sales and apply discounts while adhering to company policies

✅ Ensure the store's cleanliness, inside and out

✅ Restock shelves, displays, and coolers

✅ Clean fast-food service areas and equipment

✅ Follow proper sanitation and food handling procedures

✅ Label, rotate, and stock products correctly

✅ Perform additional duties as needed

ASSUMPTION: The list of duties suggests a multifaceted role, combining customer service with stock and cleanliness management within a retail setting.

🎯 Required Qualifications

Education: Not specified

Experience: Previous cashier/customer service experience preferred, but not required

Required Skills:

• Strong customer service and communication skills
• Teamwork and a positive attitude
• Adaptability and problem-solving abilities

Preferred Skills:

• Ability to lead by example
• Familiarity with cash handling and sales

ASSUMPTION: The emphasis is on interpersonal skills and a proactive, customer-focused attitude. Skills in problem-solving and attention to detail are likely valuable due to potential customer queries and transactional accuracy.

💰 Compensation & Benefits

Salary Range: $16.00 per hour

Benefits:

• Same day pay
• Profit sharing bi-annually
• Leadership training programs
• Medical, vision, and dental benefits after 60 days for full-time employees
• 401k with company match
• Paid holidays
• Tuition reimbursement up to $5,250 annually
• $0.20 fuel discount and 15% off most merchandise

Working Hours: Part-time shifts, 1:00 p.m. to 7:00 p.m. & 4:00 p.m. to midnight, including weekends

ASSUMPTION: Compensation is competitive for the retail industry, with comprehensive benefits that could appeal to individuals balancing work with education through offered tuition reimbursement.

📌 Applicant Insights

🔍 Company Context

Industry: Retail

Company Size: 1,001-5,000 employees

Founded: 1975 in Homedale, Idaho

Company Description:

• Family-owned with extensive growth over 45+ years
• Operates within several business units in seven states
• Focuses on customer-centric operations

Company Specialties:

• Retail sales and operations
• Fuel services
• Customer engagement excellence

Company Website: http://www.jacksons.com

ASSUMPTION: Jacksons can offer stability given its long history and size, providing potential internal mobility and growth opportunities.

📊 Role Analysis

Career Level: Entry-level, suitable for gaining initial retail experience

Reporting Structure: Reports to store manager or department lead

Work Arrangement: Part-time, flexible shifts required

Growth Opportunities:

• Access to leadership training and career development
• Potential for internal promotion based on performance
• Education support through tuition reimbursement

ASSUMPTION: The role offers pathways for advancement, especially for those demonstrating strong customer service and leadership potential.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Eugene, Oregon, Store #113, ExtraMile by Jacksons, Chevron

Geographic Context:

• Located in city hub with easy access for customers and staff
• Part of a larger network of stores allowing potential transfers
• Neighborhood-focused, catering to local clientele

Work Schedule: Requires weekend shifts, part-time hours with evening flexibility

ASSUMPTION: The environment is dynamic, suited to individuals comfortable with retail pace and atmosphere.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or video interview
• Possible aptitude testing for role suitability

Key Assessment Areas:

• Customer interaction skills
• Ability to handle transactions accurately
• Responsiveness to customer needs and issues

Application Tips:

• Highlight any previous customer service experience
• Emphasize teamwork and communication skills
• Demonstrate a proactive approach to problem-solving

ATS Keywords: Customer service, team player, cash handling, retail experience, communication skills

ASSUMPTION: The application process is straightforward, aiming to assess both technical skills and cultural fit.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management tools
• Customer relationship management practices

ASSUMPTION: Familiarity with retail technology, especially POS systems, can enhance applicant suitability.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Fostering a team-oriented environment
• Encouraging growth and development

Work Style:

• Collaborative and supportive
• Focused on delivering excellent service
• Adaptable and ready for varied tasks

Self-Assessment Questions:

• Am I passionate about helping customers?
• Can I work effectively in a team?
• How do I handle stressful situations?

ASSUMPTION: A focus on cultural fit is crucial, with a preference for individuals who thrive in collaborative and customer-focused settings.

⚠️ Potential Challenges

• Managing multiple tasks simultaneously
• Handling high customer traffic during peak times
• Adapting to shift variances such as evening and weekend hours
• Ensuring compliance with sales policies, especially for restricted products

ASSUMPTION: The ability to manage stress and multitask effectively is key to overcoming these challenges.

📈 Similar Roles Comparison

• Comparative pay scales within retail as per location standards
• Varied responsibilities depending on store size and location
• Similar roles in competitive retail settings may offer different benefits packages

ASSUMPTION: While pay is standardized, individual store benefits and responsibilities may differ based on specific store requirements and regional norms.

📝 Sample Projects

• Customer satisfaction survey initiatives
• Merchandise arrangement and store display contests
• Team-building and sales event planning

ASSUMPTION: Involvement in such projects can enhance team cohesion and drive personal growth within the role.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How does the company support employee development?
• Can you describe the team culture?
• What are the expectations for customer service excellence?
• Are there opportunities for role advancement?

ASSUMPTION: Asking informed questions can demonstrate interest and insight into the role and company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience
• Be ready for a phone or video interview
• Practice responses to common customer service scenarios
• Anticipate questions about availability and scheduling

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.