Customer Service Rep/Expediter (06240) - 2400 E. 88th Avenue

📌 Core Information

🔹 Job Title: Customer Service Rep/Expediter (06240) - 2400 E. 88th Avenue

🔹 Company: Domino's

🔹 Location: Thornton, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the primary point of contact for customer inquiries and concerns.
• Efficiently processing orders and managing the workflow to meet deadlines.
• Proactively communicating order updates to customers.
• Maintaining high standards of service and food quality.

ASSUMPTION: This role is assumed to be fast-paced and customer-interaction-heavy, requiring efficient multitasking and strong communication skills, as it combines customer service with order management.

📋 Key Responsibilities

✅ Respond to customer inquiries and requests with professionalism.

✅ Accurately process and expedite customer orders.

✅ Monitor and update customers on order status.

✅ Resolve complaints and issues empathetically and promptly.

✅ Maintain updated customer records and adhere to quality standards in product preparation.

✅ Identify opportunities to upsell or cross-sell products.

ASSUMPTION: The focus is on maintaining customer satisfaction through effective communication, order accuracy, and product quality. Assumed use of an order management system is likely required for efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: 1-2 years in customer service is preferred but not required

Required Skills:

• Verbal and written communication
• Problem-solving
• Attention to detail

Preferred Skills:

• Experience with order processing systems
• Ability to multitask effectively in a fast-paced environment

ASSUMPTION: Candidates are expected to be adaptable, with the capacity to learn quickly in a team setting, given the fast-paced and dynamic nature of the restaurant industry.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service positions in the restaurant industry range from $10 to $15 per hour, depending on location and experience.

Benefits:

• Flexible scheduling
• Potential for tips
• Opportunities for advancement within the company

Working Hours: Approximately 20 hours per week, with flexibility as needed

ASSUMPTION: Part-time roles generally provide flexibility in scheduling, appealing to those seeking supplementary income or work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Domino's is a leading international pizza delivery brand known for its innovation in food service and technology.

Company Size: 10,001+ employees - A large company offers stability, extensive resources, and potential career advancement opportunities.

Founded: 1960

Company Description:

• Pioneering in restaurant franchising and digital ordering technology.
• Globally recognized brand with a focus on local markets.
• Commitment to quality and customer satisfaction.

Company Specialties:

• Pizza
• Technology
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s emphasis on technology and customer service suggests they value innovative and adaptable employees eager to contribute to company goals.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals starting or early in their career in customer service.

Reporting Structure: Likely reports to a shift or store manager.

Work Arrangement: On-site, facilitating team collaboration and hands-on customer service.

Growth Opportunities:

• Advancement to supervisory or managerial roles
• Cross-training in various store functions
• Opportunities in franchise ownership or corporate roles

ASSUMPTION: Given Domino's size and growth trajectory, there are meaningful career advancement opportunities for high-performing employees.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 2400 E. 88th Avenue, Thornton, CO

Geographic Context:

• Located in a suburban area with access to local amenities
• Accessible near major thoroughfares for easy commutes
• Part of a growing community with potential for local customer base expansion

Work Schedule: Part-time with potential for flexible shifts, catering to various personal needs and lifestyles

ASSUMPTION: The location being in a suburban setting suggests a mix of local regulars and new customers, fostering a dynamic work environment.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at the store
• Background check (if applicable)
• Final job offer and onboarding

Key Assessment Areas:

• Customer service skills
• Ability to handle high-pressure situations
• Teamwork and collaboration

Application Tips:

• Highlight any previous customer service experience
• Demonstrate flexibility and eagerness to learn
• Prepare for scenario-based questions during interviews

ATS Keywords: Customer service, Order processing, Communication, Teamwork

ASSUMPTION: The application process is designed to filter candidates who are quick learners with a strong customer focus, which is vital for this role.

🛠️ Tools & Technologies

• Order management systems
• POS (Point of Sale) systems
• Customer relationship management tools

ASSUMPTION: Familiarity with basic order processing tools and systems is beneficial but not mandatory, as training is likely provided.

👔 Cultural Fit Considerations

Company Values:

• Customer focus and satisfaction
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Collaborative team efforts
• Customer-oriented with attention to detail

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Can you manage multiple tasks efficiently?
• Do you thrive in team-oriented settings?

ASSUMPTION: The ideal candidate aligns with a collaborative, customer-focused culture, vital for success in a service-oriented role.

⚠️ Potential Challenges

• Managing high volumes of orders during peak hours
• Ensuring consistent customer satisfaction across shifts
• Adapting to quickly changing customer needs and demands
• Balancing multiple tasks simultaneously

ASSUMPTION: Challenges arise from the high-pressure nature of the role, requiring resilience and a strong support system within the team.

📈 Similar Roles Comparison

• Comparable roles in fast-food and retail industries
• Focus on customer interaction and sales-processing environments
• Entry-level positions with potential for rapid advancement

ASSUMPTION: Similar roles demand strong interpersonal skills and efficient time management, providing a foundation for future growth.

📝 Sample Projects

• Implementing streamlined order processes during rush hours
• Developing strategies to enhance customer engagement and satisfaction
• Training new hires on effective communication techniques

ASSUMPTION: Hands-on projects that enhance service delivery and operational efficiency are likely part of the role for proactive employees.

❓ Key Questions to Ask During Interview

• What training programs do you offer for new employees?
• How do you handle feedback from customers?
• What are the opportunities for growth within the company?
• How do you support team collaboration and communication?
• What metrics are used to measure success in this role?

ASSUMPTION: Asking informed questions demonstrates engagement and understanding of the role's demands and growth prospects.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills and experience.
• Include a cover letter aligning your career goals with the role.
• Be ready for a potential phone interview followed by an in-person store interview.
• Check your email regularly for updates on application status.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.