Customer Service Rep/Expediter (06242)- 2120 Village Vista Drive, Unit 140

📌 Core Information

🔹 Job Title: Customer Service Rep/Expediter (06242)

🔹 Company: Domino's

🔹 Location: 2120 Village Vista Drive, Unit 140, Erie, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service by greeting customers warmly.
• Efficiently managing orders and expediting deliveries.
• Engaging in food preparation and ensuring orders meet quality standards.
• Maintaining a clean and organized work environment compliant with food safety regulations.

ASSUMPTION: It is assumed that the role involves significant customer interaction and requires skills in multitasking due to the fast-paced service environment typical in food service industries.

📋 Key Responsibilities

✅ Greet customers warmly and process orders accurately via phone, in-person, and online platforms.

✅ Operate point-of-sale systems and handle cash transactions with precision.

✅ Make all the delicious products that we sell.

✅ Expedite food preparation and delivery processes to ensure timely order fulfillment.

✅ Maintain a clean and organized work environment, adhering to food safety standards.

✅ Collaborate with staff to ensure order accuracy and quality.

✅ Manage inventory and stock ingredients as needed.

✅ Address customer inquiries, concerns, and special requests professionally and efficiently.

✅ Assist in training new team members on customer service procedures and best practices.

✅ Contribute to a positive team atmosphere by supporting colleagues during peak hours.

✅ Adapt to changing priorities and maintain composure in a fast-paced environment.

ASSUMPTION: Given the responsibilities listed, it is assumed that the candidate must be comfortable working in a dynamic environment with varying tasks that require high adaptability and teamwork.

🎯 Required Qualifications

Education: Not specified (Industry standard often includes high school diploma or equivalent).

Experience: 0-2 years in customer service or similar roles.

Required Skills:

• Strong verbal and written communication skills.
• Excellent customer service orientation.
• Basic math skills and cash handling ability.
• Proficiency with computer systems and point-of-sale software.
• Ability to multitask and prioritize in a fast-paced environment.

Preferred Skills:

• Experience in a similar role within the food service industry.
• Problem-solving skills to address customer concerns effectively.

ASSUMPTION: It is assumed that while specific educational qualifications are not mentioned, a high school diploma is generally expected for such roles, especially given the need for basic math and communication skills.

💰 Compensation & Benefits

Salary Range: Not specified (Assumed to be hourly based on industry standards, typically starting from minimum wage).

Benefits:

• Flexible scheduling to accommodate personal commitments.
• Employee discounts on menu items.
• Training opportunities for professional growth.

Working Hours: Approximately 20 hours per week with flexibility needed for evenings and weekends.

ASSUMPTION: Given the part-time nature of the role, benefits may be limited to employee discounts and flexible scheduling typical of on-site retail positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large support network and significant growth opportunities.

Founded: 1960

Company Description:

• Domino's is a leading global food service brand, focusing on delivering pizza and more.
• Innovative company known for its technology-first approach, including voice-ordering apps.
• Committed to serving delicious food and providing excellent customer service globally.

Company Specialties:

• Pizza
• Marketing and Advertising
• Technology and Digital Solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's large size suggests a structured corporate culture with potential for career advancement, appealing to candidates seeking long-term growth within the company.

📊 Role Analysis

Career Level: Entry-level position suitable for individuals beginning their career journey in customer service.

Reporting Structure: Reports to the shift manager or store manager, integral part of the in-store team.

Work Arrangement: On-site, involving direct customer interaction and team collaboration.

Growth Opportunities:

• Progression to managerial roles with experience and demonstration of leadership skills.
• Opportunities to participate in specialized training programs.
• Experience gained can be leveraged for roles in customer service or hospitality management.

ASSUMPTION: Given the entry-level nature, it is presumed opportunities for advancement are tied to performance and internal training programs.

🌍 Location & Work Environment

Office Type: Retail/Food Service Outlet

Office Location(s): 2120 Village Vista Drive, Unit 140, Erie, Colorado

Geographic Context:

• Located in Erie, a growing community with a small-town feel and close-knit culture.
• Accessibility to surrounding larger urban areas for additional customer traffic.
• Local market expansion indicates potential for growth and increased customer base.

Work Schedule: Varied shifts, mainly evening and weekend hours to meet consumer demands during peak times.

ASSUMPTION: It is assumed that the role requires adaptability to shifts based on consumer peak times, such as evenings and weekends, typical of the food service industry.

💼 Interview & Application Insights

Typical Process:

• Submit application via the company’s career website.
• Initial screening interview with HR or store manager.
• In-person interview focusing on customer service skills and scenario-based questions.

Key Assessment Areas:

• Customer service experience and capability.
• Ability to handle multiple tasks in a busy environment.
• Match with Domino's customer-first culture and work ethic.

Application Tips:

• Highlight any previous customer service experience, even in non-food service roles.
• Emphasize skills in communication, teamwork, and adaptability.
• Demonstrate a cheerful, approachable demeanor suited for front-line customer interaction.

ATS Keywords: Customer Service, Food Safety, Cash Handling, Point of Sale, Delivery Management, Teamwork, Flexibility

ASSUMPTION: It is expected that the assessment heavily focuses on soft skills due to the interpersonal nature of the job.

🛠️ Tools & Technologies

• Point-of-sale systems
• Basic cash handling tools such as tills and receipt printers
• Food preparation equipment like ovens and pizza cutters

ASSUMPTION: Tools listed are typical of retail food service environments, requiring basic training for effective use.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction.
• Teamwork and collaboration across all levels.
• Innovation and efficiency in operations.

Work Style:

• Fast-paced and dynamic with a need for quick decision-making.
• Customer-focused service requiring high interpersonal skills.
• Emphasis on accuracy and attention to detail in order processing and customer interactions.

Self-Assessment Questions:

• Am I comfortable working in a high-paced environment and managing multiple tasks?
• Do I enjoy interacting with diverse customer bases?
• How do I handle feedback and quick changes to processes?

ASSUMPTION: Cultural fit revolves around high energy and adaptability due to the fast-paced nature of food service, requiring strong team player attributes.

⚠️ Potential Challenges

• Managing high volumes of orders during peak times.
• Adapting to sudden changes in customer demands.
• Ensuring product quality while maintaining speed.
• Balancing multiple tasks and priorities within a shift.

ASSUMPTION: It is assumed challenges are typical to food industry roles where customer interactions and rapid service are critical success factors.

📈 Similar Roles Comparison

• Customer Service Associate roles in retail focus more on product management rather than food preparation.
• Food Service Workers often engage more in back-end operations than front-facing roles.
• Retail Cashiers largely perform cash transactions without additional duties of food management.

ASSUMPTION: Similar roles in different industries might offer less direct customer engagement, highlighting the interactive nature of this position.

📝 Sample Projects

• Improving order processing efficiency during peak hours.
• Developing training materials for new hires focusing on customer service excellence.
• Implementing quality checks in food preparation processes to minimize errors.

ASSUMPTION: Projects are individualized improvements to enhance service delivery and internal operation workflows, suitable for entry-level initiatives.

❓ Key Questions to Ask During Interview

• What does a typical workday look like in this role?
• How is performance evaluated for this position?
• Can you describe your team culture?
• What opportunities for advancement have you seen in this role?
• How do you handle high-pressure situations, especially during peak times?

ASSUMPTION: Questions focus on gaining insights into team dynamics, daily operations, and growth prospects, valuable for prospective candidates to assess fit.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Domino's Careers
• Ensure your resume highlights relevant customer service experience.
• Be prepared for an in-person interview focusing on practical skills and scenarios.
• Research and understand the Domino's brand and its customer service expectations.
• Follow up post-interview for feedback and next steps.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.