Customer Service Representative

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Circle K

🔹 Location: 4000 Avenue Des Chutes, Charny, Quebec G6X 1B7, Canada

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing friendly and efficient service to customers
• Managing sales transactions and maintaining balanced registers
• Monitoring and authorizing fuel pump use
• Contributing to sales optimization and store profitability

ASSUMPTION: This role involves a mix of customer interaction and operational duties aimed at enhancing customer experience and store operations, as inferred from the responsibilities provided.

📋 Key Responsibilities

✅ Offer quick and accurate customer service

✅ Handle customer transactions and ensure cash register accuracy

✅ Monitor gas pump usage (if applicable)

✅ Support sales optimization and store profitability efforts

✅ Stock and rotate products on shelves; maintain product displays

✅ Replenish coffee and bakery items (if applicable)

✅ Ensure store cleanliness and appeal

ASSUMPTION: Responsibilities imply the role is vital for daily operations, focusing on maintaining a positive customer experience and effective store management.

🎯 Required Qualifications

Education: Not specified; high school diploma likely sufficient

Experience: 0-2 years of related customer service experience

Required Skills:

• Friendly demeanor for customer interactions
• Ability to stand for extended periods
• Capacity to lift merchandise up to 12 kg (approximately 25 lb)
• Basic cash management skills
• Strong team collaboration abilities
• Organizational skills

Preferred Skills:

• Experience in retail or convenience store settings
• Bilingual abilities in French and English, due to Quebec location

ASSUMPTION: Skills reflect a combination of physical ability, interpersonal skills, and teamwork given the store's operational context.

💰 Compensation & Benefits

Salary Range: $16.45/hour (including premium), same rate for day and night shifts

Benefits:

• Friendly workplace atmosphere
• Up to 20% discount on most store items
• Scholarship program with opportunities up to $2500 per year*
• Corporate discounts*
• Flexible leave days
• Recognition program for years of service
• Casual dress code (jeans)

Working Hours: Full-time or part-time hours based on availability and store needs

ASSUMPTION: Compensation aligns with industry standards for entry-level retail roles, with additional benefits enhancing employee satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Retail and convenience

Company Size: Over 10,001 employees, indicating robust career opportunities and resources

Founded: 1951

Company Description:

• Circle K is a leading convenience store chain with a global presence
• Part of Alimentation Couche-Tard, a leader in Canada's convenience industry
• Operates over 14,200 stores in 26 countries

Company Specialties:

• Retail
• Convenience
• Fuel

Company Website: http://www.circlek.com/

ASSUMPTION: The company's broad international presence suggests a stable work environment with opportunities for advancement and diverse experiences.

📊 Role Analysis

Career Level: Entry-level, ideal for building foundational skills in customer service

Reporting Structure: Typically reports to Store Supervisor or Manager

Work Arrangement: Primarily on-site with potential for occasional flexibility in shifts

Growth Opportunities:

• In-store promotions and managerial roles
• Skill enhancement through corporate training programs
• Possible lateral moves within the company globally

ASSUMPTION: Role offers growth for committed employees, based on performance and engagement with company resources.

🌍 Location & Work Environment

Office Type: Retail storefront

Office Location(s): Specific address in Charny, Quebec

Geographic Context:

• Located in a vibrant neighborhood accessible via public transportation
• Part of a community-centered business network
• Proximity to residential and commercial areas

Work Schedule: Dependent on full-time or part-time status; shift flexibility likely available

ASSUMPTION: Location suggests a customer-first environment with convenient access for both employees and clients.

💼 Interview & Application Insights

Typical Process:

• Application submission through company website
• Initial HR screening call
• In-person or virtual interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to handle stress and multitasking
• Cultural fit within the team

Application Tips:

• Highlight any prior retail or customer service experience
• Emphasize flexibility in working different shifts
• Demonstrate familiarity with Circle K’s values and operations

ATS Keywords: Customer Service, Cash Management, Teamwork, Sales Optimization

ASSUMPTION: The process likely includes standard retail interview techniques, focusing on applicant's problem-solving and people skills.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management tools
• Basic computer software for daily operations

ASSUMPTION: Familiarity with retail technology; training should be provided for specific systems used by Circle K.

👔 Cultural Fit Considerations

Company Values:

• Commitment to making customer lives easier
• Integrity in business and employee relations
• Encouragement of diversity and inclusion

Work Style:

• Customer-centered approach
• Collaborative team environment
• Proactive in addressing customer needs and store management

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Do I enjoy interacting with diverse groups of people?
• Can I manage multiple tasks efficiently and effectively?

ASSUMPTION: Candidates' personal values should align with Circle K’s mission for positive customer interactions.

⚠️ Potential Challenges

• Handling peak customer periods during store hours
• Maintaining focus and energy during long shifts
• Balancing multiple tasks simultaneously
• Adhering to company protocols in a dynamic work setting

ASSUMPTION: Challenges typical for retail settings, necessitating resilience and adaptability.

📈 Similar Roles Comparison

• Differences in responsibilities compared to typical retail roles may arise based on gas station integration
• Potential for broader skill development in customer service
• Scope for advancement larger compared to smaller retail outlets

ASSUMPTION: The role offers a diverse experience compared to similar positions due to the company's size and scope.

📝 Sample Projects

• Implementing a store promotional event
• Participating in a training session for new product launches
• Revamping a section of the store for better product visibility

ASSUMPTION: Projects involve regular retail operations tailored towards enhancing sales and customer experience.

❓ Key Questions to Ask During Interview

• What are the typical career paths available for this position within Circle K?
• How does Circle K support professional development and growth?
• Can you explain the team structure and how roles are interdependent?
• What are the biggest challenges new hires typically face?
• How does the company measure success in this role?

ASSUMPTION: Questions should focus on growth opportunities, company support systems, and detailed role expectations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Circle K Career Portal
• Prepare for an initial HR screening call
• Engage in an in-person interview if selected
• Demonstrate your customer service skills
• Show flexibility and adaptability for various shifts

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.