Customer Service Representative $15.00/hr

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Circle K

🔹 Location: Phoenix, Arizona, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling diverse customer interactions with enthusiasm
• Maintaining store standards and providing fast, friendly service
• Engaging in various tasks including cashiering and occasional food service
• Ensuring regular, predictable onsite attendance

ASSUMPTION: The role is highly dynamic, requiring a balance of customer service and operational tasks to support the store environment efficiently.

📋 Key Responsibilities

✅ Greet customers and assist them in making purchase decisions

✅ Operate cash register and handle transactions

✅ Maintain store cleanliness and appearance both inside and out

✅ Work as part of a motivated team to achieve daily goals

ASSUMPTION: Responsibilities extend beyond standard customer service duties to include store maintenance and team collaboration.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: Prior retail or customer service experience advantageous

Required Skills:

• Communication and friendly conversation
• Customer care and sales
• Teamwork and problem-solving

Preferred Skills:

• Previous experience as a sales associate or cashier
• Motivation to advance and a willingness to learn

ASSUMPTION: While specific experience is preferred, the key focus is on a candidate's interpersonal skills and attitude towards learning and growing in the role.

💰 Compensation & Benefits

Salary Range: $15.00 per hour

Benefits:

• Medical, Vision, Dental, & Life Insurance
• Flexible Schedules with Weekly Pay
• 401K with a Competitive Company Match

Working Hours: Full-time or part-time with flexible scheduling

ASSUMPTION: Benefits aim to provide health coverage and financial planning options to support employees' personal and professional needs.

📌 Applicant Insights

🔍 Company Context

Industry: Retail - Convenience and Fuel

Company Size: Over 10,001 employees, indicating a large, stable organization

Founded: 1951

Company Description:

• Part of a global brand with a significant presence in 26 countries
• Focused on convenience and customer satisfaction
• Operates 14,200 stores worldwide, making it a leading retail business

Company Specialties:

• Retail
• Convenience
• Fuel, Food, and Beverage

Company Website: http://www.circlek.com/

ASSUMPTION: As a part of such a vast network, employees can expect a structured work environment with opportunities for growth and cross-functional experiences.

📊 Role Analysis

Career Level: Entry-level, suitable for early career professionals or those seeking a career in retail and customer service

Reporting Structure: Direct interaction with store management

Work Arrangement: Primarily on-site at the store location

Growth Opportunities:

• Internal promotions within the store network
• Skill development through comprehensive training
• Potential lateral moves to other roles in different stores or departments

ASSUMPTION: Employees are encouraged to leverage their position as a stepping stone for long-term career development within the company.

🌍 Location & Work Environment

Office Type: Customer service and retail-focused environment

Office Location(s): Specific location at 26290 N Tatum Blvd, Phoenix, Arizona

Geographic Context:

• Located in a metropolitan area with high foot traffic
• Convenient access to public transport and local amenities
• Part of a vibrant, fast-paced urban setting

Work Schedule: Flexible to accommodate various shifts and days, primarily full-time

ASSUMPTION: The position requires adaptability to different working hours and possible rotations to meet store needs.

💼 Interview & Application Insights

Typical Process:

• Initial application submission through the company website
• Telephone screening for initial interaction assessment
• In-person interview at the store location

Key Assessment Areas:

• Customer service experience and skills
• Teamwork and communication capabilities
• Problem-solving and adaptability

Application Tips:

• Emphasize customer service experiences and achievements
• Demonstrate clear enthusiasm for retail and customer interaction
• Highlight flexibility and willingness to work varying schedules

ATS Keywords: Customer Service, Retail, Cashier, Communication, Teamwork, Problem Solving

ASSUMPTION: The focus during application and interviews will be on cultural fit and customer interaction skills.

🛠️ Tools & Technologies

• Point of Sale (POS) Systems
• Inventory Management Software
• Basic Computer Literacy (for registering shifts and managing schedules)

ASSUMPTION: While specific software knowledge may not be required, familiarity with typical retail systems is beneficial for handling daily tasks efficiently.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation and adaptability
• Team-oriented and collaborative workplace

Work Style:

• Fast-paced and energetic
• Supportive team dynamics
• Emphasis on multi-tasking and flexibility

Self-Assessment Questions:

• Do I enjoy working in a dynamic, customer-centric environment?
• Am I comfortable with a flexible and often varying work schedule?
• Do I thrive in a team setting where collaboration is key?

ASSUMPTION: A suitable candidate will relish the opportunity to engage with diverse customers and adapt to an ever-evolving retail environment.

⚠️ Potential Challenges

• Handling high volumes of customer interactions
• Managing multiple tasks simultaneously
• Adapting to a flexible schedule with potential shift changes
• Maintaining high standards of store appearance

ASSUMPTION: Challenges will test both interpersonal skills and adaptability, demanding a proactive approach to task management.

📈 Similar Roles Comparison

• Offers more customer interaction than typical shelf stocking positions
• Requires more multi-tasking compared to dedicated cashier roles
• Provides more career growth potential than smaller retail chains

ASSUMPTION: The role is attractive for those interested in progressing from entry-level positions to management over time.

📝 Sample Projects

• Assisting in promotional store setups and displays
• Collaborating on new product launches
• Participating in customer satisfaction initiatives

ASSUMPTION: Projects will vary and offer chances to engage with both internal teams and broader company objectives.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• How do you measure success for this role?
• What opportunities for advancement are available?
• How does Circle K support its staff during busy periods?
• What training programs are available to employees?

ASSUMPTION: These questions can aid in understanding both day-to-day operations and long-term opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare an updated resume highlighting relevant skills and experiences
• Complete the online assessment (if provided)
• Expect a call for a preliminary interview
• Attend in-person interviews at the designated store location

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.