Customer Service Representative

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: R1 RCM

🔹 Location: Wamego, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting patients with registration tasks at Ascension Wamego Health Center
• Providing compassionate customer service during the patient intake process
• Handling multiple tasks and using technology efficiently in a hospital setting
• Working in a fast-paced, dynamic environment

ASSUMPTION: The role focuses heavily on customer interaction and technology use, as it requires rapid multitasking and problem-solving abilities with technology systems and customer service.

📋 Key Responsibilities

✅ Assist patients in hospital registration, ensuring accurate information collection

✅ Handle queries and offer support to patients throughout the registration process

✅ Operate multiple computer programs to manage patient information seamlessly

✅ Work efficiently under the potential interruption by clinical emergencies

ASSUMPTION: Responsibilities are presumed to include providing an empathetic and effective registration experience, as a healthcare setting demands sensitivity to patient conditions.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: Excellent customer service experience; no healthcare experience needed

Required Skills:

• Customer Service
• Multi-tasking
• Technology Proficiency
• Communication
• Compassion
• Attention to Detail
• Problem Solving

Preferred Skills:

• Experience in fast-paced environments
• Familiarity with healthcare registration systems

ASSUMPTION: Preferred skills hint at a benefit from having experience in healthcare settings or similar high-stakes environments to facilitate faster adaptation and performance.

💰 Compensation & Benefits

Salary Range: $14.00 - $18.24 per hour (US-based position)

Benefits:

• Potential career growth within healthcare industry
• Opportunity to contribute innovatively
• Participation in community service initiatives

Working Hours: Part-time with flexible, as-needed shifts

ASSUMPTION: The compensation aligns with entry-level roles in customer service within healthcare, reflecting flexible work schedules and growth potential within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Revenue Cycle Management and Healthcare Technology

Company Size: 10,001+ employees, indicating strong support networks and resources

Founded: 2003, building on two decades of industry experience

Company Description:

• Provider of technology-driven solutions for healthcare systems
• Focus on improving patient experience and financial performance of providers
• Leader in revenue cycle management with strong technological integration

Company Specialties:

• Revenue Cycle Management (RCM)
• Digital Transformation
• Patient Experience Enhancement

Company Website: http://www.r1rcm.com

ASSUMPTION: The company context provides a sense of stability and growth potential, positioning itself as a leader in merging healthcare processes with advanced technology solutions.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or anyone new to healthcare

Reporting Structure: Reports to Registration Management Team

Work Arrangement: On-site requiring physical presence for patient interaction

Growth Opportunities:

• Career progression into advanced healthcare roles
• Develops skills in customer care and technology usage
• Potential cross-departmental learning and advancement

ASSUMPTION: Role analysis suggests tangible growth for individuals eager to learn from healthcare settings and contribute to patient care improvements.

🌍 Location & Work Environment

Office Type: Healthcare facility with patient-facing duties

Office Location(s): Ascension Wamego Health Center, Wamego, Kansas

Geographic Context:

• Small-town setting with a tight-knit community
• Accessibility to healthcare services for local residents
• Potential community-based interactions and support systems

Work Schedule: Includes flexible, as-needed scheduling conducive for work-life balance

ASSUMPTION: Location and work environment are presumed to promote a community-focused service presence, facilitating close patient-provider interactions.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Phone or video interview with HR personnel
• In-person interview at the healthcare facility

Key Assessment Areas:

• Customer service acumen and interpersonal skills
• Ability to multitask and work under pressure
• Technical proficiency in data entry operations

Application Tips:

• Highlight any experience with technology and customer service roles
• Emphasize empathy and your ability to handle stressful situations
• Prepare scenarios from previous experience where you demonstrated problem-solving

ATS Keywords: Customer Service, Registration, Patient Care, Healthcare, Data Entry, Multi-tasking

ASSUMPTION: The application process involves a focus on communication skills and ability to manage in a tech-rich and sensitive healthcare setting, assessing candidate adaptability and empathy.

🛠️ Tools & Technologies

• Healthcare information systems
• Multi-program management interfaces
• AI-driven registration tools

ASSUMPTION: The tools likely emphasize modern healthcare technology integration aimed at optimizing patient registration and data management processes.

👔 Cultural Fit Considerations

Company Values:

• Commitment to healthcare excellence
• Innovation through technology
• Community and patient-centered care

Work Style:

• Fast-paced and adaptable work environment
• Focus on real-time problem solving
• Collaboration and teamwork, with autonomous task management

Self-Assessment Questions:

• Can I handle a fast-paced, high-pressure environment effectively?
• Am I capable of learning new technologies quickly?
• Do I have the ability to empathize and communicate effectively with strangers?

ASSUMPTION: Cultural considerations include a dynamic, technology-driven focus with a patient-first philosophy reflecting on employee roles and interactions.

⚠️ Potential Challenges

• Coping with the emotional aspects of patient care
• Managing multiple tasks simultaneously under time constraints
• Dealing with unexpected interruptions, especially clinical emergencies
• Balancing thoroughness and speed in information gathering

ASSUMPTION: Challenges involve adapting to a quickly changing environment while maintaining high standards of service and empathetic support.

📈 Similar Roles Comparison

• Compared to retail customer service, this role involves higher emotional demand
• Compared to technical support, requires more face-to-face interaction and empathy
• Compared to call center roles, offers a more varied, dynamic work environment

ASSUMPTION: Similar role comparisons emphasize differing stressors and skills, with an increased need for interpersonal relations and technological adaptability.

📝 Sample Projects

• Implementing a new patient check-in software system
• Developing a patient satisfaction survey initiative
• Organizing a staff training on advanced data entry skills

ASSUMPTION: Sample projects are presumed to engage staff in contributing to overall efficiency improvements and patient service enhancements.

❓ Key Questions to Ask During Interview

• What are the most critical skills for a successful representative here?
• Can you describe the team dynamics and collaborative opportunities?
• How is employee performance evaluated?
• What potential career growth can I expect over the next few years?
• Are there opportunities for continued learning and skill development?

ASSUMPTION: Key questions are suggested to provide insights into job expectations, growth potential, and team interactions.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume includes ATS-friendly keywords related to the role
• Prepare your application materials with a focus on highlighted skills and experiences
• Practice potential interview questions and scenarios
• Follow up within a week post-application to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.