🔹 Job Title: Customer Service Representative
🔹 Company: Mauser Packaging Solutions
🔹 Location: Homerville, Georgia, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Fri Mar 28 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role focuses on customer interaction and problem resolution, likely relying on strong communication skills and attention to detail to effectively manage customer orders and service issues.
✅ Establish relationships with customers by communicating and resolving issues.
✅ Responsible for order entry and/or maintenance for assigned accounts.
✅ Review plant delivery schedules versus requested dates and resolves any conflicts.
✅ Inform sales and operations of any unresolved service issues and recommend corrective actions.
✅ Review orders after shipment for billing accuracy and handle any item errors.
✅ Manage credits, return authorizations, and pallet returns.
✅ Review inventory usage on stocked items and communicate any deviations from the plan.
✅ Ensure customer complaints are resolved satisfactorily with supervisor guidance when necessary.
✅ Prepare necessary reports for Plant Management and customers, such as inventory and open order reports.
✅ Process plant claims, including deductions for shortages and quality issues.
✅ File customer paperwork, like shipping documentation, in a timely manner.
✅ Perform other duties as assigned.
ASSUMPTION: Responsibilities may require effective multitasking and prioritization to manage multiple tasks simultaneously, particularly during peak periods of business activity.
Education: Associate or bachelor’s degree preferred but not required.
Experience: 1-3 years of customer service experience required.
Required Skills:
Preferred Skills:
ASSUMPTION: The role requires familiarity with customer service protocols, and manufacturing experience may be valuable for understanding industry-specific customer issues and solutions.
Salary Range: Not specified, but likely competitive within the industry based on typical roles.
Benefits:
Working Hours: 40 hours per week, with potential flexibility depending on company policy.
ASSUMPTION: Benefits are likely standardized for positions of this level but should be confirmed with the employer for specific details.
Industry: Packaging and Containers Manufacturing
Company Size: 10,001+ employees, indicating a large company with extensive resources and opportunities for career advancement.
Founded: Not specified; the company is a well-established entity in the packaging industry.
Company Description:
Company Specialties:
Company Website: http://www.mauserpackaging.com
ASSUMPTION: The company’s broad industry involvement offers insights into diverse customer needs, providing the employee with broad exposure to different industry practices.
Career Level: Entry-level to mid-level, suitable for those beginning or early in their career paths.
Reporting Structure: Likely reports to a supervisor or manager within the customer service or operations teams.
Work Arrangement: Full-time on-site presence required.
Growth Opportunities:
ASSUMPTION: Growth is achievable by demonstrating competence and initiative, as evidenced by historical promotions within such organizations.
Office Type: Manufacturing facility office environment, which may include access to plant operations.
Office Location(s): Homerville, Georgia
Geographic Context:
Work Schedule: Typically follows a standard weekday schedule, with potential for adjusted hours based on workload.
ASSUMPTION: The role may involve close interaction with plant operations, necessitating on-site presence to facilitate communication and issue resolution.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Order Entry, Inventory Management, Communication, Problem Solving, CRM
ASSUMPTION: Applicants are likely evaluated on both their interpersonal skills and their technical aptitudes, emphasizing the importance of a balanced skill set.
ASSUMPTION: Familiarity with standard office and CRM software is essential; training may be provided for specific internal systems.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The cultural fit is likely centered around a proactive and service-oriented mindset, with emphasis on sustainability and efficiency.
ASSUMPTION: Challenges may be typical of the manufacturing service industry, requiring patience, flexibility, and strong analytical skills to navigate effectively.
ASSUMPTION: Comparison against roles with similar customer service dynamics may reveal potential career paths or skill development areas.
ASSUMPTION: Projects likely focus on improving efficiency and customer satisfaction through actionable process enhancements.
ASSUMPTION: These questions aim to provide insights into daily operations, company culture, and growth potential within the role.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.