📌 Core Information
🔹 Job Title: Customer Service Representative
🔹 Company: SRS Distribution Inc.
🔹 Location: Bloomsburg, Pennsylvania, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Tue Apr 01 2025
🔹 Experience Level: 0-2
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Assisting walk-in customers directly
- Coordinating with outside sales force, drivers, and warehouse personnel
- Providing counter sales and phone assistance
- Contributing to business growth and development
ASSUMPTION: This role involves multi-faceted customer interaction aimed at supporting both sales and operational efficiency.
📋 Key Responsibilities
✅ Assist walk-in customers and ensure their needs are met efficiently.
✅ Coordinate closely with sales force, drivers, and warehouse personnel.
✅ Provide sales assistance both over the phone and face-to-face.
✅ Participate actively in efforts to grow the business.
ASSUMPTION: Responsibilities include extensive customer interaction and collaboration with internal teams to enhance customer experience.
🎯 Required Qualifications
Education: Not specified
Experience: Experience assisting customers with purchasing needs, familiarity with sales development through calls.
Required Skills:
- Intermediate computer skills for sales orders and transactions
- Strong reliability and teamwork
- Valid driver's license and satisfactory driving record
- Ability to pass background checks and drug tests
Preferred Skills:
- Bilingual (English and Spanish)
- Interest in developing new sales opportunities
ASSUMPTION: Qualifications emphasize customer service skills and basic technical ability, with bilingual language skills as a beneficial asset.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits:
- Potential career growth into sales or management
- Engaging work culture focused on earning and having fun
- Employee support programs, especially for veterans
Working Hours: 40 hours per week
ASSUMPTION: Compensation likely includes standard benefits typical of the industry, though specifics are not provided.
📌 Applicant Insights
🔍 Company Context
Industry: Wholesale Building Materials
Company Size: 5,001-10,000 employees
Founded: 2008
Company Description:
- Focus on high-quality product distribution and customer service
- Active support for employee and community growth
- Leading private company with a focus on roofing products
Company Specialties:
- Roofing
- Distribution
- Building Materials
Company Website: http://www.srsdistribution.com
ASSUMPTION: The company values long-term industry partnerships and possesses a strong community focus.
📊 Role Analysis
Career Level: Entry-level position with opportunities for growth
Reporting Structure: Likely reporting to a Customer Service Manager
Work Arrangement: Fully on-site
Growth Opportunities:
- Ability to progress to sales or management roles
- Exposure to various facets of distribution operations
- Opportunities to develop language skills, if applicable
ASSUMPTION: This entry-level role serves as a stepping stone to more advanced positions within the company.
🌍 Location & Work Environment
Office Type: Distribution facility with walk-in customer interactions
Office Location(s): Bloomsburg, PA
Geographic Context:
- Located in a key area for distribution in Pennsylvania
- Facility designed to service local businesses and walk-in customers
- Accessible by personal transportation given driver’s license requirement
Work Schedule: Standard business hours with a 40-hour work week
ASSUMPTION: The role is situated in a centralized location ideal for servicing the community and regional businesses.
💼 Interview & Application Insights
Typical Process:
- Submit an online application or resume
- Initial screening interview
- In-person/virtual interview with hiring manager
Key Assessment Areas:
- Customer service skills
- Reliability and teamwork
- Computer proficiency
Application Tips:
- Highlight any bilingual abilities
- Emphasize previous customer service experience
- Ensure all required checks and licenses are in order
ATS Keywords: counter sales, customer service, ERP system, relationship management, B2B
ASSUMPTION: Candidates should prepare to demonstrate strong interpersonal skills during the interview process.
🛠️ Tools & Technologies
- Company-specific ERP systems
- Proficient use of communication tools (phone, email)
- Basic office software (Word, Excel)
ASSUMPTION: Familiarity with standard office and communication software is expected, alongside company-specific training.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer service excellence
- Teamwork and collaboration
- Focus on growth and career development
Work Style:
- Interactive and customer-focused
- Dynamic and supportive team environment
- Emphasis on reliability and safety
Self-Assessment Questions:
- Am I comfortable interacting directly with customers?
- Do I meet the necessary requirements for transportation and reliability?
- Am I a proactive team player?
ASSUMPTION: The company culture prioritizes customer satisfaction and proactive teamwork.
⚠️ Potential Challenges
- Adapting to a busy customer service environment
- Balancing multiple responsibilities
- Understanding complex product offerings
- Meeting diverse customer needs
ASSUMPTION: The role is likely to be fast-paced, requiring strong prioritization skills.
📈 Similar Roles Comparison
- Comparative roles in other distribution companies may offer similar customer interaction opportunities.
- Roles in retailers like Lowe's or Home Depot may have more of a sales focus.
- Position is comparable to entry-level roles in logistics or sales support environments.
ASSUMPTION: Similar positions may exist in retail environments, but with less emphasis on product-specific knowledge.
📝 Sample Projects
- Implementing a customer feedback program to enhance service delivery
- Developing a quick reference guide for common product inquiries
- Leading a small team to streamline the customer checkout process
ASSUMPTION: Projects are oriented around improving customer service and operational efficiency.
❓ Key Questions to Ask During Interview
- What training opportunities are available for product knowledge?
- How does the company encourage career advancement?
- What are typical customer service challenges in this role?
- How does SRS Distribution support customer service staff?
- How can I best prepare to succeed in this position?
ASSUMPTION: Potential hires should inquire about professional development and company support systems.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through the company careers page at SRS Distribution.
- Prepare your resume to highlight relevant experience and skills.
- Gather any necessary documentation for background check clearance.
- Be ready to discuss your transportation reliability in the interview.
- Check the company’s website for additional career resources.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
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