Customer Service Representative 7192

📌 Core Information

🔹 Job Title: Customer Service Representative 7192

🔹 Company: Domino's

🔹 Location: Airway Heights, Washington, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 03:07:52 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers with a positive and energetic demeanor
• Resolving customer issues and answering inquiries warmly and knowledgeably
• Managing customer accounts and ensuring accurate information is kept
• Handling bill payments and preparing food products

ASSUMPTION: Given the target demographic (candidates aged 16+), the role likely focuses on entry-level tasks and customer interactions. Training is emphasized, suggesting Domino's expects candidates to learn on the job.

📋 Key Responsibilities

✅ Engage warmly with customers, providing information and resolving issues

✅ Maintain and manage customer accounts accurately

✅ Prepare and package food products as per standards

✅ Collect payments and manage cash transactions efficiently

✅ Support team efforts through various responsibilities, contributing to a cohesive team environment

ASSUMPTION: The variety of responsibilities suggests a dynamic work environment where multitasking is essential, and team collaboration is valued.

🎯 Required Qualifications

Education: Not specified, but open to individuals 16 years or older

Experience: No prior experience required; training provided

Required Skills:

• Customer orientation and friendly attitude
• Attention to detail
• Basic cash management and math skills
• Ability to work flexible hours, including nights and weekends

Preferred Skills:

• Previous customer service experience
• Ability to adapt to fast-paced environments

ASSUMPTION: The emphasis on training indicates a willingness to employ individuals with minimal experience and train them. Preferred skills may enhance a candidate's adaptability and efficiency in the role.

💰 Compensation & Benefits

Salary Range: $16.66 per hour, with the possibility for performance-based raises

Benefits:

• Opportunity for regular performance-based raises
• Potential to earn additional income through tips
• Structured training programs

Working Hours: Up to 23 hours per week (adhering to local minor labor laws)

ASSUMPTION: Compensation appears competitive for the role’s entry-level nature, augmented by tips and performance incentives.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a robust support structure with potential for career progression

Founded: 1960

Company Description:

• Known globally as a leader in pizza delivery services
• Innovative approaches with technology-driven solutions
• A culture unified by passion for delivering quality and enjoyment

Company Specialties:

• Pizza
• Marketing
• Technology and digital solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global leader, Domino’s likely offers diverse career paths and stability, contributing to long-term career growth opportunities.

📊 Role Analysis

Career Level: Entry-level, ideal for individuals entering the workforce

Reporting Structure: Reports to store manager and regional supervisors

Work Arrangement: On-site, with a direct hands-on approach to customer service

Growth Opportunities:

• Potential to advance to management positions with performance
• Exposure to various operational areas of a retail environment
• Skill development through structured training programs

ASSUMPTION: Advancement within Domino’s seems achievable with dedication and performance, supported by corporate acknowledgment and internal promotions.

🌍 Location & Work Environment

Office Type: In-store retail environment

Office Location(s): Airway Heights, Washington, with a dynamic and public-facing setting

Geographic Context:

• Located near Spokane, Washington, offering city proximity
• Potential exposure to diverse client demographics
• Community-centric business operations

Work Schedule: As per local labor laws, up to 23 hours weekly, including weekends and nights

ASSUMPTION: The in-store environment necessitates adaptability to diverse customer interactions and varying operational tasks.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone or in-person interview with hiring manager
• Possible scenario-based assessments

Key Assessment Areas:

• Customer service orientation and enthusiasm
• Problem-solving skills
• Ability to work under pressure and multitask

Application Tips:

• Highlight any previous customer service experience
• Emphasize availability for flexible shift work
• Demonstrate a positive, can-do attitude

ATS Keywords: Customer Service, Communication Skills, Teamwork, Adaptability

ASSUMPTION: The application process likely values interpersonal skills heavily, reflecting the role's customer-centric nature.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Customer relationship management (CRM) tools
• General office tools (such as MS Excel for shifts/log management)

ASSUMPTION: Familiarity with basic retail and kitchen technology can enhance efficiency but is likely taught during training.

👔 Cultural Fit Considerations

Company Values:

• Commitment to delivering quality service and products
• Innovation and continuous improvement
• Teamwork and people-focused approaches

Work Style:

• Energetic and fast-paced working environment
• Reliant on team cooperation and coordination
• Flexible to change and quick on feet to accommodate busy periods

Self-Assessment Questions:

• Am I comfortable interacting directly with a diverse clientele?
• Can I work effectively as part of a team in a fast-paced environment?
• Am I open to flexible and variable working hours?

ASSUMPTION: Domino's culture likely values employees who are adaptable and embrace participation in an innovative environment.

⚠️ Potential Challenges

• Handling difficult customer interactions
• Managing multiple responsibilities concurrently
• Workplace safety given physical duties and equipment involved
• Adjustment to a fast-paced, busy schedule

ASSUMPTION: Challenges emphasize the need for resilience and effective time management within customer service roles.

📈 Similar Roles Comparison

• Similar compensation to entry-level retail positions, with added perks
• Comparable working hours and flexibility in the food retail sector
• More team-oriented versus solitary retail roles

ASSUMPTION: Compared to similar entry positions in the industry, the role includes a balance of customer service and operational duties.

📝 Sample Projects

• Assist in promotional campaigns ("wobble boarding")
• Participate in store cleanliness and organizational projects
• Support in streamlining customer service processes

ASSUMPTION: Projects relate heavily to operational improvement and customer satisfaction enhancement.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How does the store manage peak times and high customer volume?
• What metrics are used to evaluate CSR performance?
• How often are performance reviews conducted?
• What kind of growth opportunities are available for CSRs?

ASSUMPTION: Interview questions are geared towards understanding support systems, career progression, and success metrics in place.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone or in-person interview
• Emphasize your customer service skills in your application
• Be ready to discuss your availability for flexible working hours
• Follow up with the hiring team after your interview to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.