Customer Service Representative 7297

📌 Core Information

🔹 Job Title: Customer Service Representative 7297

🔹 Company: Domino's

🔹 Location: Medford, Oregon, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified (On-site work)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Maintaining a positive and energetic interaction with customers.
• Providing accurate product, service, and pricing information.
• Managing customer complaints with swift problem-solving approaches.
• Assisting with various physical tasks in a sometimes strenuous environment.

ASSUMPTION: Given the nature of the role, emphasis on interpersonal skills and adaptability in a dynamic environment is essential.

📋 Key Responsibilities

✅ Attract potential customers by providing product and service information.

✅ Open and maintain customer accounts by recording and updating their information.

✅ Prepare and package food products accurately and efficiently.

✅ Resolve product/service issues by identifying problems and implementing solutions.

✅ Process customer financial adjustments accurately.

✅ Contribute to team efforts by completing tasks as needed.

ASSUMPTION: CSRs will need to multitask efficiently, balancing customer interactions with operational tasks.

🎯 Required Qualifications

Education: No formal education requirement specified.

Experience: Not specified, but prior customer service experience is beneficial.

Required Skills:

• Attention to detail
• Customer-oriented, friendly and energetic demeanor
• Basic cash management skills
• Ability to work flexible hours (nights, weekends)

Preferred Skills:

• Prior experience in service or retail environment
• Familiarity with fast-paced work settings

ASSUMPTION: Entry-level role with potential for those skilled in customer interaction and looking to start a career in service industries.

💰 Compensation & Benefits

Salary Range: $14.70 to $14.95 hourly, with performance-based incremental raises.

Benefits:

• Opportunity for tips
• Performance-based pay increments
• Potential for advancement to management roles

Working Hours: 40 hours per week; flexibility required including nights and weekends.

ASSUMPTION: Benefits may vary by location and role progression, prioritize skill enhancement for growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in quick-service food with a focus on pizza delivery.

Company Size: 10,001+ employees, suggesting company stability and various internal career advancement opportunities.

Founded: 1960, with a long-standing reputation in the restaurant industry.

Company Description:

• Innovative approaches to technology and service in the food industry
• Global presence with operations in over 90 markets worldwide
• Culture focused on winning and constant improvement

Company Specialties:

• Pizza and sandwich offerings
• Digital technology enhancements
• Marketing and analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: A large global footprint provides diverse experiences and roles for career advancement within Domino's.

📊 Role Analysis

Career Level: Entry level, suitable for those new to the workforce or transitioning into customer service.

Reporting Structure: Reports to shift supervisor; engages with regional management during performance evaluations.

Work Arrangement: On-site, physical presence required to fulfill role duties effectively.

Growth Opportunities:

• Regular performance reviews offer potential for raises
• Path to management roles based on performance and experience
• Networking within a globally recognized brand

ASSUMPTION: Pace of advancement is contingent on individual performance and business needs.

🌍 Location & Work Environment

Office Type: Storefront, interacting directly with customers and team members.

Office Location(s): Medford, Oregon, with possibilities for transfer within other locations.

Geographic Context:

• Located in a highly accessible retail area
• Potential for engagement with diverse customer demographics
• Opportunities to leverage location for local community engagement

Work Schedule: Flexible schedule required; includes nights, weekends, and holidays.

ASSUMPTION: Environment may be physically demanding, requiring adaptability to diverse customer needs and operational demands.

💼 Interview & Application Insights

Typical Process:

• Submit an online application.
• Phone interview to discuss experience and availability.
• In-person interview at the location.

Key Assessment Areas:

• Customer service skills
• Ability to handle high-pressure situations
• Aptitude for problem-solving

Application Tips:

• Highlight customer service experiences
• Showcase teamwork and communication skills
• Be prepared to discuss availability and flexibility

ATS Keywords: Customer Service, Cash Management, Adaptability, Teamwork

ASSUMPTION: The interview process seeks to identify candidates with a strong customer-focus and adaptability to varied scenarios.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for processing transactions
• Customer Relationship Management (CRM) software
• Basic kitchen equipment for food preparation

ASSUMPTION: Familiarity with retail and food service technologies will aid in a smoother transition into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Emphasis on teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Fast-paced and dynamic
• Focused on customer engagement and satisfaction
• Team-oriented and supportive

Self-Assessment Questions:

• Can you handle busy, high-energy environments?
• Do you have previous experience in customer-facing roles?
• Are you adaptable to varied working conditions?

ASSUMPTION: Cultural alignment focuses on customer engagement, innovation, and a supportive team environment.

⚠️ Potential Challenges

• Navigating varied customer needs and expectations
• Managing physically demanding tasks
• Handling multi-tasking in busy periods
• Balancing shift availability and personal commitments

ASSUMPTION: High levels of physical activity and close customer interaction may be a challenge for some applicants.

📈 Similar Roles Comparison

• Interactions vary by day and customer volume
• Opportunities for advancement differ across franchises
• Primary focus on pizza and sandwich service compared to competitors

ASSUMPTION: Job role and growth may differ based on store location and management practices.

📝 Sample Projects

• Customer service improvement initiatives
• Retailful engagement proposals
• Team-driven sales and promotion events

ASSUMPTION: Projects likely focus on enhancing customer experience and sales.

❓ Key Questions to Ask During Interview

• What are your expectations for CSRs in terms of shifts and flexibility?
• How does Domino's assess performance and potential for raises?
• What support is available for learning new skills and roles within the company?
• How do you handle peak business times and customer volume?
• What is the team dynamic like in this particular location?

ASSUMPTION: Asking questions about career support and operational expectations can provide insight into company dynamics and career impacts.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone interview to discuss your interest and availability
• Participate in an in-person interview at the store location
• Review Domino's customer service principles and practices
• Familiarize yourself with Domino's product offerings for the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.