🔹 Job Title: Customer Service Representative
🔹 Company: Farm Boy Inc.
🔹 Location: Ottawa, Ontario, Canada
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 29, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role focuses heavily on customer interaction and maintaining store presentation consistent with Farm Boy’s fresh-food mission.
✅ Provide superior customer service and reinforce Farm Boy's vision
✅ Address customer queries and offer assistance proactively
✅ Stock, package, and maintain product displays with accuracy
✅ Ensure cleanliness by performing routine housekeeping
✅ Comply with corporate policies on health, safety, and food standards
✅ Assist in opening and closing procedures
✅ Tackle additional tasks as required periodically
ASSUMPTION: Responsibilities require adaptability and adherence to health and safety protocols, reflective of the food retail environment.
Education: Not specified; candidates with relevant experience in customer service are considered
Experience: Experience in retail or equivalent education/expertise desired
Required Skills:
Preferred Skills:
ASSUMPTION: The focus is on interpersonal and communication skills due to the nature of customer service roles.
Salary Range: Not specified; generally aligned with industry standards for entry-level retail positions.
Benefits:
Working Hours: 40 hours per week, with flexibility for evenings and weekends
ASSUMPTION: Compensation aligns with standard industry practices for retail positions, emphasizing a supportive work environment.
Industry: Retail; specializing in fresh produce and locally-sourced groceries
Company Size: 1,001-5,000 employees, indicating a mid-sized enterprise with comprehensive market presence
Founded: 1981, with growth from a single produce stand to 51 stores across Ontario
Company Description:
Company Specialties:
Company Website: http://www.farmboy.ca
ASSUMPTION: The company values quality and community, contributing to a dynamic work culture focused on customer satisfaction.
Career Level: Entry-level position in customer service
Reporting Structure: Likely reports to a team lead or store manager
Work Arrangement: Fully on-site to maintain store presence
Growth Opportunities:
ASSUMPTION: Growth is fostered through exposure to a dynamic retail environment and customer-centric operations.
Office Type: Retail store
Office Location(s): Various, including Ottawa, Ontario
Geographic Context:
Work Schedule: Includes flexible hours, requiring availability during peak retail times
ASSUMPTION: The location supports ample customer interaction and exposure to a bustling retail environment.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Retail, Interpersonal Skills, Teamwork
ASSUMPTION: The application process values experience and enthusiasm for retail, underscoring team-oriented candidates.
ASSUMPTION: Familiarity with retail tools is beneficial, aiding efficient store operations and customer interactions.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The cultural environment is vibrant, promoting customer engagement and teamwork, aligning with retail success.
ASSUMPTION: While challenges are inevitable, they foster skill development and resilience in customer service roles.
ASSUMPTION: The role offers similar growth and learning opportunities as other retail customer service positions.
ASSUMPTION: Projects may involve teamwork and creativity, leveraging retail experience to enhance store operations.
ASSUMPTION: These questions ascertain alignment with company culture and growth, ensuring candidates' long-term fulfillment.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.