🔹 Job Title: Customer Service Representative
🔹 Company: U-Haul
🔹 Location: Salisbury, Maryland, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
Key aspects of this role include:
ASSUMPTION: The job requires a high level of customer interaction, maintenance responsibility, and adaptability to technology, focusing on enhancing the customer journey.
✅ Assist customers inside and outside with U-Haul products and services.
✅ Use smartphone technology for rentals and inventory management.
✅ Move, hook up, clean, and inspect U-Haul trucks and trailers.
✅ Prepare rental invoices and manage returned equipment.
✅ Install hitches and fill propane (certifications provided by U-Haul).
✅ Drive a forklift (certification provided by U-Haul).
✅ Participate in ongoing U-Haul education.
ASSUMPTION: Responsibilities are focused on ensuring operational efficiency and maintain customer satisfaction through direct service and support tasks.
Education: High school diploma or equivalent
Experience: 0-2 years in a customer service role
Required Skills:
Preferred Skills:
ASSUMPTION: Experience in retail or a customer-facing role is beneficial, with a strong emphasis on communication and problem-solving skills.
Salary Range: Not Specified (typically industry range for entry-level is $25,000 to $35,000 annually)
Benefits:
Working Hours: 40 hours per week, with potential for overtime
ASSUMPTION: Benefits are robust, aligning with U-Haul's goal of providing a supportive work environment. Potential for shift work exists due to operational hours.
Industry: Retail
Company Size: 10,001+ employees, providing numerous resources and a large support network
Founded: 1945
Company Description:
Company Specialties:
Company Website: www.uhaul.com
ASSUMPTION: U-Haul's longstanding presence indicates a stable company with a commitment to customer and employee satisfaction.
Career Level: Entry-level, suitable for new graduates or individuals transitioning into customer service roles
Reporting Structure: Likely reporting to a center manager or team lead
Work Arrangement: Primarily on-site at the Salisbury location
Growth Opportunities:
ASSUMPTION: The role provides foundational skills and experience, serving as a launchpad for career growth within U-Haul.
Office Type: On-site at retail/service locations
Office Location(s): 1326 N Salisbury Blvd, Salisbury, Maryland
Geographic Context:
Work Schedule: Varied, based on operational needs and may include weekends
ASSUMPTION: The role is situated in a dynamic and customer-facing environment, requiring flexibility and adaptability.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Equipment Maintenance, Inventory Management, Safety Precautions
ASSUMPTION: The application will emphasize interpersonal skills and initiative, with a straightforward interview process focused on direct experience and problem-solving.
ASSUMPTION: Familiarity with basic technology platforms is necessary for efficient job performance.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The company culture values teamwork and proactive customer engagement.
ASSUMPTION: The role can be physically demanding, requiring a high level of energy and attentiveness to safety.
ASSUMPTION: Comparable roles often require both customer service acumen and operational awareness.
ASSUMPTION: Projects focus on operational efficiency and customer experience improvement.
ASSUMPTION: Questions should focus on role specifics and alignment with career goals within the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.