🔹 Job Title: Customer Service Representative (Bilingual: French/English) On-Site
🔹 Company: Concentrix
🔹 Location: Chatham, Ontario, Canada
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: As the listing emphasizes customer interaction and brand representation, it is assumed that responsibilities will also involve consultative selling and problem-solving skills to enhance the customer experience.
✅ Act as a 'brand ambassador' for SharkNinja products
✅ Provide expert inbound customer support
✅ Understand and impact customer perceptions of the SharkNinja brand
✅ Position and sell products/services by identifying customer needs and recommending solutions
✅ Maintain a positive and professional demeanor at all times
ASSUMPTION: Since technology proficiency is noted as a key skill, it is assumed that using CRM software or other tech solutions is part of daily tasks.
Education: High School diploma or University education
Experience: Minimum of 6 months in a customer service role
Required Skills:
Preferred Skills:
ASSUMPTION: The reference to brand promotion suggests additional training may be provided to enhance specific sales and marketing skills.
Salary Range: $22.50/hour
Benefits:
Working Hours: Full-time, 40 hours per week
ASSUMPTION: The competitive salary and benefit package suggest this role offers industry-standard compensation aligned with customer service roles.
Industry: IT Services and IT Consulting
Company Size: Over 166,455 employees. This large size indicates extensive resources but may be accompanied by more rigid corporate structures.
Founded: Not specified
Company Description:
Company Specialties:
Company Website: http://www.concentrix.com
ASSUMPTION: As a global company, Concentrix likely offers diverse career progression opportunities across multiple departments.
Career Level: Entry-level to early career
Reporting Structure: Reports to Customer Service Manager
Work Arrangement: On-site in Chatham, Ontario
Growth Opportunities:
ASSUMPTION: Concentrix's internal promotion rate indicates significant opportunities for career advancement.
Office Type: Traditional on-site setting
Office Location(s): Chatham, Ontario
Geographic Context:
Work Schedule: Standard business hours
ASSUMPTION: Given the on-site nature, it is assumed employees will benefit from a collaborative environment but must commute to the office location.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Bilingual, Customer Service, French, Windows Environment, Sales, Brand Ambassador
ASSUMPTION: The focus on bilingual communication suggests that proficiency tests might be part of the interview process.
ASSUMPTION: Given the focus on tech proficiency, familiarity with digital tools is crucial for job performance.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The company's emphasis on diversity suggests a focus on cross-cultural communication skills.
ASSUMPTION: Challenges may arise from maintaining customer satisfaction while managing complex inquiries.
ASSUMPTION: Bilingual roles typically offer a salary premium over similar non-bilingual positions.
ASSUMPTION: Example projects might involve collaboration across departments to enhance customer service processes.
ASSUMPTION: Questions should explore growth opportunities and workplace culture due to the company's focus on internal development.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.