Customer Service Representative - COM Team

📌 Core Information

🔹 Job Title: Customer Service Representative - COM Team

🔹 Company: TEKsystems

🔹 Location: Waukegan, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 28, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: Fully On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and processing customer fabric rolls
• Handling both desk and physical tasks in a production environment
• Communicating effectively with dealers regarding product issues
• Updating and maintaining statistical reports and logs

ASSUMPTION: This role requires a blend of administrative and physical tasks to ensure seamless operations within the Customer Own Material (COM) team. The position is crucial for maintaining quality and customer satisfaction.

📋 Key Responsibilities

✅ Review and process inspector notes and release team reports.

✅ Communicate with dealers about rejected or damaged fabric rolls via email.

✅ Copy and paste notes into emails using Microsoft Word.

✅ Respond to various email inquiries.

✅ Collaborate with the release team on issues and inquiries.

✅ Match missing orders in the system with inventory.

✅ Maintain and update statistical logs and reports.

✅ Physically move and review fabric rolls (20lbs - 100lbs).

✅ Cross-train for roles like inspector, release team, and intake team for support.

✅ Process requests for repairs, inspections, returns, and credits.

✅ Stay updated on current product and policy information.

ASSUMPTION: The responsibilities suggest a dynamic work environment requiring quick learning and adaptability, especially due to the need for cross-training in multiple roles.

🎯 Required Qualifications

Education: Not specified

Experience: At least 1 year in a production or inventory role

Required Skills:

• Customer service and support
• Data entry and order processing
• Email communication and troubleshooting

Preferred Skills:

• Experience with Microsoft Outlook
• Bilingual in Spanish

ASSUMPTION: While specific educational qualifications are not listed, skills related to customer service and technical competency are essential, indicating a focus on practical experience over formal education.

💰 Compensation & Benefits

Salary Range: $17.00/hr

Benefits:

• Medical, dental & vision insurance
• 401(k) Retirement Plan options
• Life and disability insurance
• Health Spending Account (HSA)
• Transportation benefits

Working Hours: 40 hours per week

ASSUMPTION: The job offers standard benefits that are typically found in entry-level positions within a large organization, enhancing the overall employment package.

📌 Applicant Insights

🔍 Company Context

Industry: IT Services and IT Consulting

Company Size: 10,001+ employees

Founded: 1983

Company Description:

• Specializes in technology transformation and consulting services.
• Supports a wide range of industries with tailored IT solutions.
• Operates globally, serving Fortune 500 companies and others.

Company Specialties:

• Full-Stack Technology Services
• Talent Management
• Cloud Enablement and Migration

Company Website: https://www.teksystems.com

ASSUMPTION: The company's broad reach and specialties suggest strong support and resources that employees can leverage for career growth and development.

📊 Role Analysis

Career Level: Entry level position designed for individuals with up to 2 years of experience.

Reporting Structure: Likely reports to a team leader or department supervisor.

Work Arrangement: On-site, providing hands-on experience in a production environment.

Growth Opportunities:

• Potential to transition into more specialized roles within the company.
• Opportunity for advancement into supervisory roles with demonstrated skill.
• Access to cross-training sessions enhancing overall skill set.

ASSUMPTION: The entry level nature and cross-training opportunities suggest pathways for career advancement and skill diversification, essential for long-term career development.

🌍 Location & Work Environment

Office Type: Predominantly production floor with desk work areas.

Office Location(s): Situated in Waukegan, Illinois.

Geographic Context:

• Proximity to suburban and urban areas offering various amenities.
• Accessibility via major highways and public transport options.
• Located within a region with a diverse labor market.

Work Schedule: Full-time with a standard 40-hour work week.

ASSUMPTION: The on-site work requirement suggests a need for physical presence for tasks that cannot be performed remotely, typical in production roles.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company's portal.
• Initial screening via phone or video call.
• On-site or video interview with hiring manager.

Key Assessment Areas:

• Technical skills related to job requirements.
• Physical capability to manage job tasks.
• Communication and problem-solving skills.

Application Tips:

• Emphasize any relevant production or inventory management experience.
• Highlight customer service and communication strengths.
• Prepare for physical and technical skills verification during the interview.

ATS Keywords: Customer Service, Data Entry, Email Communication, Order Processing, Troubleshooting

ASSUMPTION: The application process and tips are based on standard recruitment practices for positions requiring a mix of technical and physical skills.

🛠️ Tools & Technologies

• Microsoft Word for documentation
• Microsoft Outlook for communication
• Inventory management systems

ASSUMPTION: Familiarity with basic computer applications is critical, reflecting the dual nature of desk and production floor responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence.
• Emphasis on teamwork and collaboration.
• Focus on adaptability and continuous improvement.

Work Style:

• Proactive in addressing and resolving issues.
• Collaborative approach to team tasks.
• Detail-oriented with strong organizational skills.

Self-Assessment Questions:

• Can I manage both desk and physical tasks effectively?
• Am I detail-oriented and good at multitasking?
• Do I communicate well with team members and customers?

ASSUMPTION: The role requires a cultural fit for someone who values teamwork and has a service-oriented mindset to thrive in TEKsystems' dynamic environment.

⚠️ Potential Challenges

• Balancing desk work with physical tasks.
• Adapting to cross-training requirements in a fast-paced setting.
• Managing communication effectively across different teams.
• Lifting heavy materials regularly, which may require physical endurance.

ASSUMPTION: The identified challenges are typical for hybrid roles involving both administrative and physical components.

📈 Similar Roles Comparison

• This role combines customer service with inventory management unlike typical call center positions.
• Involves more on-the-job training compared to traditional customer support roles.
• Higher physical demand compared to purely desk-based roles.

ASSUMPTION: The role is distinctive due to its combined focus on customer service and physical tasks, setting it apart from standard customer service positions.

📝 Sample Projects

• Streamlining a process for handling rejected fabric roll orders.
• Enhancing customer communication templates to improve response efficiency.
• Developing a log management tool for tracking fabric roll issues.

ASSUMPTION: Sample projects are based on potential tasks within the scope of this role, aiming to improve efficiency and service quality.

❓ Key Questions to Ask During Interview

• Can you describe a typical day in this role?
• What are the key performance metrics for this position?
• How does this role support the company's overall goals?
• What training and development opportunities are available?
• How is success measured in the Customer Own Material team?

ASSUMPTION: These questions aim to elicit information about the role's expectations and opportunities for career development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Attach a resume highlighting relevant experience and skills.
• Include a cover letter tailored to this job role.
• Prepare for a potential online assessment.
• Follow up with the recruitment team if you don't receive a response within two weeks.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.