Customer Service Representative (CSR)

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR)

🔹 Company: Newbern Excel

🔹 Location: Fort Worth, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting the on-site event marketing and advertising team with client marketing efforts
• Building relationships with customers to augment customer retention, engagement, and acquisition
• Learning and executing sales and marketing advertising plans
• Participating in product and service training on behalf of management

ASSUMPTION: The job overview emphasizes customer relationship-building as a critical function, likely due to the company's focus on community involvement and client engagement as integral to their marketing efforts.

📋 Key Responsibilities

✅ Execute sales and marketing advertising plans according to company standards

✅ Assist customers with inquiries about clients, products, and services

✅ Gain knowledge of marketing and branding strategies for new clients

✅ Ensure the highest level of sales and customer service to achieve productivity and goals

✅ Provide administrative support to sales managers and advertising teams as required

ASSUMPTION: Responsibilities suggest a dynamic role that supports various teams, indicating an environment that values multitasking and cross-functional collaboration.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or sales role

Required Skills:

• Proven ability to set and achieve goals
• Strong communication and interpersonal skills
• Ability to handle customer concerns proactively
• Organizational and follow-through capabilities

Preferred Skills:

• Experience in a fast-paced environment
• Team collaboration experience

ASSUMPTION: Preferred skills suggest an emphasis on adaptability and teamwork, which may enhance performance in a high-pressure advertising and marketing industry environment.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Opportunities for career advancement
• Comprehensive suite of benefits including 401(k) plans
• Ongoing training and professional development
• Competitive commission pay rates

Working Hours: 40 hours per week with in-office training required

ASSUMPTION: Compensation may include a performance-based commission, common in sales-oriented roles, promoting productivity and goal achievement.

📌 Applicant Insights

🔍 Company Context

Industry: Advertising Services

Company Size: 51-200 employees, indicating a medium-sized company with potential for close-knit working relationships

Founded: 2018

Company Description:

• Experienced rapid growth post-pandemic, expanding to 500 team members across 30+ cities
• Emphasizes trust, communication, and prioritization in its operations
• Offers a fast-paced work environment

Company Specialties:

• Not specified

Company Website: http://www.newbernexcel.com

ASSUMPTION: The company's growth trajectory may provide employees with a variety of career advancement opportunities.

📊 Role Analysis

Career Level: Entry-level position with growth potential

Reporting Structure: Reports to sales managers and advertising teams

Work Arrangement: On-site, conducive to hands-on learning and team collaboration

Growth Opportunities:

• Career advancement across departments
• Skill development through ongoing training
• Opportunities to participate in company-wide initiatives

ASSUMPTION: Career advancement specifics depend on company performance and individual contribution, typical in evolving industries like advertising.

🌍 Location & Work Environment

Office Type: Standard office environment

Office Location(s): Fort Worth, Texas, as well as headquarters in Grand Prairie, Texas

Geographic Context:

• Proximity to a major metropolitan area with diverse professional opportunities
• Access to a thriving local economy supportive of advertising and marketing activities
• Opportunities for engagement with a broad client base

Work Schedule: Full-time during standard business hours

ASSUMPTION: The location's centrality and economic environment may offer networking and professional development opportunities.

💼 Interview & Application Insights

Typical Process:

• Initial resume screening
• Preliminary phone interview
• In-person interview involving role-specific scenarios

Key Assessment Areas:

• Customer service proficiency
• Ability to manage tasks in a fast-paced environment
• Team collaboration abilities

Application Tips:

• Highlight sales and customer service experience
• Demonstrate examples of goal achievement
• Showcase effective communication skills

ATS Keywords: Customer Service, Sales, Communication, Teamwork, Goal Setting

ASSUMPTION: The application process involves evaluation of both technical skills and cultural fit, typical of customer-centric roles.

🛠️ Tools & Technologies

• CRM systems for customer engagement
• Marketing automation tools
• Basic office software such as Microsoft Office Suite

ASSUMPTION: Proficiency in basic office and marketing software is expected to efficiently manage daily responsibilities.

👔 Cultural Fit Considerations

Company Values:

• Trust
• Communication
• Prioritization

Work Style:

• Fast-paced and dynamic work environment
• Collaborative teamwork across departments
• Proactive and adaptable approaches encouraged

Self-Assessment Questions:

• How do you adapt to a fast-paced work environment?
• Can you provide examples of building successful customer relationships?
• How do you prioritize tasks when managing multiple responsibilities?

ASSUMPTION: Cultural fit is important, with an emphasis on teamwork, communication, and flexibility.

⚠️ Potential Challenges

• Adjusting to a fast-paced and dynamic work setting
• Balancing multiple tasks and responsibilities
• Maintaining high levels of customer service under pressure
• Navigating through evolving marketing and advertising goals

ASSUMPTION: Challenges will require strong organizational skills and the ability to manage pressure effectively.

📈 Similar Roles Comparison

• Other CSR roles may not involve direct sales responsibilities
• This position includes marketing and advertising components, which may not be present in typical CSR positions
• Opportunities for advancement in this role may be greater compared to purely service-oriented CSR roles

ASSUMPTION: The inclusion of marketing responsibilities offers a broader experience than standard CSR roles, beneficial for career growth.

📝 Sample Projects

• Organizing and coordinating small to mid-size marketing events
• Launching promotional campaigns for new client products
• Developing customer feedback mechanisms to improve service quality

ASSUMPTION: Projects will likely include diverse tasks, providing a comprehensive experience in customer service and marketing functions.

❓ Key Questions to Ask During Interview

• What are the key metrics for success in this role?
• Can you describe the team I'll be working with?
• What opportunities are there for professional growth within the company?
• How does the company approach customer service and engagement?
• What is the most challenging aspect of this position?

ASSUMPTION: Questions should focus on understanding the role's expectations, team dynamics, and growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Attach your updated resume and a cover letter highlighting your relevant experience
• Prepare for a potential phone or in-person interview
• Research Newbern Excel’s clients and marketing strategies to better understand the company’s approach
• Follow up on your application status within two weeks if you haven't heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.