Customer Service Representative

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Murata America

🔹 Location: Atlanta, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Serving as the link between the Customer, Sales, Logistics, and the Factory.
• Maintaining the integrity of the customer backlog.
• Striving for 100% customer satisfaction in assigned accounts.
• Participating in Total Account Management.

ASSUMPTION: The role requires proactive engagement with key stakeholders to ensure customer expectations are met, as the position emphasizes managing customer satisfaction and operational integrity.

📋 Key Responsibilities

✅ Manage demand by entering and maintaining customer orders and forecasts.

✅ Supply management through order releases to the factory and backlog management.

✅ Handle credits and billing requests with necessary detail and corrective actions.

✅ Ensure accuracy in pricing on customer orders and system price files.

✅ Engage in daily communication to resolve customer order and shipment issues.

✅ Review and manage excessive inventory and registration with the factory.

✅ Support accounting with shipment and pricing information and review system-generated reports.

✅ Maintain ISO/JSOX compliance and accurate records.

ASSUMPTION: Responsibilities involve extensive interaction and coordination with multiple departments to align customer needs with inventory and factory production capabilities.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: At least one year of experience related to customer service or planning.

Required Skills:

• Proficiency in judgment and problem-solving.
• Interpersonal and communication skills.
• Experience with Microsoft Word and Excel.
• Data entry skills for accurate record-keeping.
• Adaptability to dynamic environments.

Preferred Skills:

• Associate’s degree or higher.
• Experience working with third-party vendors or vendor-managed inventory.

ASSUMPTION: The position requires a strong foundation in customer service and planning, with specific technical skills potentially beneficial for advanced role responsibilities.

💰 Compensation & Benefits

Salary Range: Not specified, though competitive compensation is implied.

Benefits:

• Comprehensive medical, dental, and vision insurance.
• Generous Paid Time Off and holidays.
• 401(k) employer match for retirement planning.
• Hybrid working schedule for applicable positions.
• Tuition reimbursement for approved programs.

Working Hours: 40 hours per week with potential flexibility.

ASSUMPTION: Murata America offers a robust benefits package suited for employee wellness and career development, fostering long-term employee engagement.

📌 Applicant Insights

🔍 Company Context

Industry: Semiconductor Manufacturing

Company Size: 51-200 employees, providing a close-knit working atmosphere.

Founded: 2012

Company Description:

• Leader in RF filter solutions for next-generation wireless networks.
• Pioneering XBAR technology for high-frequency networks.
• Innovative and rapid RF filter design platform.

Company Specialties:

• RF Filter Design
• SAW Filters
• Tunable SAW Filters

Company Website: http://www.resonant.com

ASSUMPTION: The company operates in a specialized high-tech sector, offering employees opportunities to work with cutting-edge technologies.

📊 Role Analysis

Career Level: Early-career role with foundational responsibilities.

Reporting Structure: Likely involves reporting to a team lead or manager within the sales or customer service department.

Work Arrangement: Hybrid, primarily on-site with potential remote days.

Growth Opportunities:

• Advancement into senior customer service or planning roles.
• Potential cross-departmental promotions.
• Skill enhancements through company-sponsored training.

ASSUMPTION: The role offers growth potential within the customer service domain, with Murata providing pathways for skill development and internal advancement.

🌍 Location & Work Environment

Office Type: Corporate office environment.

Office Location(s): Atlanta, Georgia, United States

Geographic Context:

• Located in a major urban area with access to diverse cultural and recreational activities.
• Proximity to a growing tech scene in Atlanta.
• Accessible transportation links in and around the city.

Work Schedule: Full-time, possibly with flexible working arrangements depending on operational needs.

ASSUMPTION: Atlanta's vibrant cityscape enhances the work-life balance with its robust amenities and transport, supporting an engaging work environment.

💼 Interview & Application Insights

Typical Process:

• Initial application screening
• Phone or video interview with HR
• In-person interviews with department leads

Key Assessment Areas:

• Communication and interpersonal skills
• Problem-solving and decision-making abilities
• Technical proficiency with relevant systems

Application Tips:

• Highlight experience with customer service technology and systems.
• Demonstrate adaptability and problem-solving in dynamic settings.
• Showcase past experiences that led to resolved issues or improved processes.

ATS Keywords: Customer Service, Planning, Order Management, Problem-Solving, Communication

ASSUMPTION: The application process is structured to identify candidates who can blend technical proficiency with exceptional customer engagement skills.

🛠️ Tools & Technologies

• Oracle ERP systems
• SAP for order management
• Microsoft Office Suite, especially Excel and Word

ASSUMPTION: Candidates are expected to be familiar with enterprise resource planning (ERP) tools, critical for efficient task execution in a technological setting.

👔 Cultural Fit Considerations

Company Values:

• Innovation and technology advancement
• Commitment to customer satisfaction
• Team collaboration and integrity

Work Style:

• Collaborative and team-focused approach
• Detail-oriented and precise in task execution
• Proactive problem-solving ethos

Self-Assessment Questions:

• How do you handle complex customer service inquiries?
• Can you describe a time you optimized a process or solved an operational issue?
• What are your strategies for working effectively in a team?

ASSUMPTION: The emphasis is on innovation and customer service excellence, requiring candidates to fit into a culture that values continuous improvement and teamwork.

⚠️ Potential Challenges

• Managing multiple accounts with varying demands.
• Addressing complex inventory issues.
• Balancing on-site duties with potential remote work responsibilities.
• Ensuring compliance with regulatory standards.

ASSUMPTION: Candidates may encounter challenges typical in customer service roles, including balancing competing priorities and adhering to strict compliance guidelines.

📈 Similar Roles Comparison

• Compared to other customer service roles, this position integrates technical planning aspects.
• Involvement with account management parallels roles more commonly found in sales support.
• Requires a blend of service and technical acumen uncommon in standard customer service positions.

ASSUMPTION: The role overlaps with logistics and planning functions, distinguishing it from purely service or administrative positions.

📝 Sample Projects

• Implementing a streamlined order-processing system.
• Developing a training module for new customer service representatives.
• Creating a customer satisfaction survey procedure.

ASSUMPTION: Sample projects likely involve process improvement initiatives that leverage both technological and customer interaction skills.

❓ Key Questions to Ask During Interview

• What are the biggest challenges faced by your customer service team?
• How does the company measure success in this role?
• What opportunities exist for professional development and advancement?
• How does the team handle conflicting priorities between customer demands and inventory availability?
• What is the company's approach to innovation within customer service?

ASSUMPTION: Asking targeted questions can help candidates understand their potential fit and future opportunities within Murata America.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Murata America's career portal
• Prepare to discuss your experience with customer service systems.
• Highlight your problem-solving techniques particularly in dynamic environments.
• Be ready to discuss examples of past issues you've resolved.
• Express your interest in Murata's innovations and technologies.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.