Customer Service Representative

📌 Core Information

🔹 Job Title: Customer Service Representative

🔹 Company: Waste Connections

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer inquiries and service requests with professionalism
• Processing new service orders as well as changes or terminations
• Accepting and processing payments efficiently
• Resolving customer complaints and service issues through effective communication

ASSUMPTION: This role requires frequent interaction with both customers and internal employees, emphasizing a customer-first approach while balancing operational efficiency.

📋 Key Responsibilities

✅ Answer customer calls and process orders for new service, changes, or discontinuance.

✅ Accept payments and update customer account information.

✅ Research customer billing inquiries.

✅ Collaborate with Waste Connections employees to determine service requirements and resolve issues.

ASSUMPTION: Responsibilities may include utilizing internal systems for tracking service requests and resolutions, and ensuring timely follow-ups on pending issues.

🎯 Required Qualifications

Education: Not specified

Experience: 2 years of high-volume customer service experience required

Required Skills:

• Proficiency in Microsoft Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Problem-solving abilities

Preferred Skills:

• Experience in the waste management industry
• Familiarity with customer service software

ASSUMPTION: Educational requirements are not specified, but relevant work experience and skills are emphasized, indicating flexibility in formal education requirements.

💰 Compensation & Benefits

Salary Range: Competitive, industry-standard compensation

Benefits:

• 401(K) with company match and saving plans
• Comprehensive healthcare including medical, dental, and vision
• Perks such as employee assistance programs, scholarship opportunities, and legal plans
• Life and disability insurance

Working Hours: 40 hours per week, standard working hours

ASSUMPTION: The compensation package is comprehensive and aligns with industry standards, promoting a balance of financial and personal well-being.

📌 Applicant Insights

🔍 Company Context

Industry: Environmental Services, focusing on sustainable waste management solutions

Company Size: 10,001+ employees, offering a broad range of opportunities and resources

Founded: 1997, with a robust growth trajectory in environmental services

Company Description:

• Emphasis on employee empowerment and community impact
• Commitment to environmentally sound waste management practices
• Innovative company culture that supports professional growth

Company Specialties:

• Solid waste collection and disposal
• Recycling services
• Environmental and E&P waste treatment

Company Website: https://careers.wasteconnections.com/

ASSUMPTION: Waste Connections is positioned as a leader in environmental services, with significant resources to support both employee success and community engagement.

📊 Role Analysis

Career Level: Entry to mid-level, with clear growth potential

Reporting Structure: Reports to customer service manager or team lead

Work Arrangement: On-site, fostering direct team collaboration and community interaction

Growth Opportunities:

• Potential to advance within the company to supervisory roles
• Opportunities for professional development through company programs
• Engagement in community-focused projects

ASSUMPTION: The role offers a structured pathway for career advancement and skills development within a supportive company culture.

🌍 Location & Work Environment

Office Type: Corporate office setting with customer interaction facilities

Office Location(s): Spring, Texas; potential for roles across U.S. locations

Geographic Context:

• Situated in a community-driven environment
• Proximity to metropolitan areas with comprehensive transportation
• Part of a network spread across the U.S. and Canada

Work Schedule: Standard business hours with some flexibility for emergencies or peak periods

ASSUMPTION: The work environment promotes positive team interaction and customer service excellence.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Resume screening by recruitment team
• Phone interview with HR representative
• On-site interview with department manager
• Offer and onboarding process

Key Assessment Areas:

• Customer service skills
• Problem-solving capabilities
• Adaptability to company culture

Application Tips:

• Highlight relevant customer service experience and skills
• Demonstrate a proactive approach to handling customer inquiries
• Showcase communication proficiency in both verbal and written forms

ATS Keywords: Customer Service, Microsoft Office, Billing, Problem Resolution

ASSUMPTION: The recruitment process is geared towards identifying proactive, customer-centric candidates who align with the company's culture and values.

🛠️ Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

ASSUMPTION: Proficiency with Microsoft Office is crucial for daily tasks, complemented by potential use of customized CRM systems specific to Waste Connections.

👔 Cultural Fit Considerations

Company Values:

• Empowerment of employees
• Commitment to community and environmental responsibility
• Focus on sustainable solutions

Work Style:

• Collaborative and team-oriented
• Proactive problem-solving approach
• Customer-focused service delivery

Self-Assessment Questions:

• Do you thrive in a collaborative work environment?
• How do you handle a high-volume workload while maintaining quality service?
• What strategies do you use for effective problem resolution?

ASSUMPTION: Cultural fit is seen as key to success at Waste Connections, with values centered around environmental impact and personal empowerment.

⚠️ Potential Challenges

• Managing high call volumes efficiently
• Mediating between customer needs and operational constraints
• Frequent technology use requiring adaptability
• Balancing multiple priorities under time pressure

ASSUMPTION: The role may involve fast-paced decision-making and adapting to evolving customer and market needs.

📈 Similar Roles Comparison

• Customer Service Associate in retail or utility sectors
• Client Support Specialist in technology firms
• Contact Center Representative in telecommunications

ASSUMPTION: The customer service role at Waste Connections is comparable to similar positions in service-oriented industries, focusing on direct customer interactions and support.

📝 Sample Projects

• Implementing a new customer contact process to improve service response times
• Developing a customer feedback loop to enhance service delivery
• Participating in waste management community outreach programs

ASSUMPTION: Sample projects might involve enhancing service efficiency and increasing customer satisfaction through process improvements.

❓ Key Questions to Ask During Interview

• How does Waste Connections measure success in this role?
• What are the biggest challenges a customer service representative faces?
• How does the company support professional development?
• Can you describe a typical day in this position?
• What are the next steps following successful onboarding?

ASSUMPTION: Questions are tailored to provide insight into role expectations, support systems, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare an updated resume highlighting relevant experience
• Include a cover letter that reflects your interest in waste management
• Follow up with recruitment team post-application submission
• Be prepared for both virtual and in-person interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.