Customer Service Representative GPC

📌 Core Information

🔹 Job Title: Customer Service Representative GPC

🔹 Company: ISTA Personnel Solutions

🔹 Location: Mandaluyong City, Mandaluyong, Philippines

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing bait station logs and ensuring accuracy in pest management tasks.
• Handling inbound calls and providing general support for property-related queries.
• Collaborating with technicians to facilitate building access for pest control services.
• Coordinating and confirming appointments, scheduling or rescheduling services.

ASSUMPTION: The role primarily supports pest management services given the specific responsibilities such as managing bait stations and coordinating technician access.

📋 Key Responsibilities

✅ Count and verify the bait boxes reported by technicians each day.

✅ Assist callers, including property managers and tenants, with general service inquiries.

✅ Ensure technicians have access to service locations and add notes in Pestpac for no-access situations.

✅ Confirm service appointments with superintendents and coordinate any scheduling changes.

ASSUMPTION: The job description implies a mix of customer service with logistics management, particularly in pest control services.

🎯 Required Qualifications

Education: Not specified

Experience: At least 6 months of customer service experience is required.

Required Skills:

• Strong attention to detail and accuracy.
• Ability to prioritize and multitask.
• Proficiency in Microsoft Excel/Google Sheets.

Preferred Skills:

• Prior experience with scheduling tools and CRM systems.
• Familiarity with pest control industry services.

ASSUMPTION: Customer service experience is crucial, particularly in high-paced environments given the multitasking and scheduling requirements.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Competitive salary with benefits.
• Health insurance with free dependents.
• 10% night differential and attendance bonus.
• Paid time off and cash-convertible leave credits.
• Performance appraisal and career growth opportunities.

Working Hours: 40 hours per week with night shift availability.

ASSUMPTION: Specific salary details are unavailable, but comprehensive benefits suggest a focus on employee retention.

📌 Applicant Insights

🔍 Company Context

Industry: Outsourcing and Offshoring Consulting

Company Size: 1,001-5,000 employees, indicating a mid to large-sized organization providing ample resources and support.

Founded: Not specified

Company Description:

• Specializes in remote staffing solutions to streamline business operations.
• Offers comprehensive back-end support to allow client focus on business growth.
• Emphasizes client partnerships and tailored solutions for business challenges.

Company Specialties:

• Back Office Support
• Data Input and Processing
• Customer Service Support

Company Website: istasolutions.com

ASSUMPTION: The company's described specializations align well with the job's focus on service support and logistics coordination.

📊 Role Analysis

Career Level: Entry-level role suitable for individuals with some customer service experience.

Reporting Structure: Likely reports to a customer service manager or team lead within the operations department.

Work Arrangement: On-site, with possible night shifts.

Growth Opportunities:

• Development of critical business skills such as logistics management and customer relations.
• Opportunities for promotion within the customer service department.
• Exposure to a dynamic business environment conducive to learning.

ASSUMPTION: Given the company's growth focus, employees may find considerable opportunities for career advancement.

🌍 Location & Work Environment

Office Type: On-site offices designed to support team collaboration and operations.

Office Location(s): Shaw, Mandaluyong City, Philippines

Geographic Context:

• Located in a vibrant urban center with access to public amenities and transportation.
• Mandaluyong City is part of Metro Manila, providing a large catchment area for workforce.
• Proximity to business hubs offers networking and professional growth opportunities.

Work Schedule: Predominantly night shifts, catering to international clients or offshore teams.

ASSUMPTION: The Manila location suggests a diverse and multicultural work environment typical of outsourcing operations.

💼 Interview & Application Insights

Typical Process:

• Initial screening through resume and cover letter.
• Phone or video interview to assess communication skills.
• On-site interview focusing on job-specific scenarios or technical skills.

Key Assessment Areas:

• Problem-solving capabilities.
• Ability to handle high-volume service requests.
• Technical proficiency with scheduling and reporting tools.

Application Tips:

• Highlight any prior experience in fast-paced customer service roles.
• Demonstrate multitasking and organizational skills through examples.
• Familiarize yourself with ISTA Solutions’ culture and values before interviews.

ATS Keywords: Customer Service, Scheduling, Communication, Excel, Problem-solving

ASSUMPTION: Preparation is key, with an emphasis on communicating experience and adaptability.

🛠️ Tools & Technologies

• Microsoft Excel
• Google Sheets
• Pestpac or related CRM

ASSUMPTION: Proficiency in Microsoft Excel and Google Sheets is critical for managing scheduling and reporting tasks.

👔 Cultural Fit Considerations

Company Values:

• Commitment to employee learning and growth
• Focus on client partnership and long-term success
• Integrity and transparency in business operations

Work Style:

• Team-oriented with a focus on collaboration
• Adaptive to shifting priorities and demands
• Detail-oriented with an emphasis on precision

Self-Assessment Questions:

• Am I comfortable working night shifts on-site?
• Can I manage high-pressure environments effectively?
• Am I willing to focus on learning and skill development continuously?

ASSUMPTION: A team player with adaptability and a passion for customer satisfaction will thrive.

⚠️ Potential Challenges

• Navigating high-volume call management while maintaining quality.
• Handling diverse service requests efficiently.
• Managing night shifts which may demand lifestyle adjustments.
• Ensuring precise documentation and reporting.

ASSUMPTION: Candidates need resilience and effective time management skills to overcome these challenges.

📈 Similar Roles Comparison

• Customer Support Associate in similar outsourcing companies.
• Technical Support Representatives for dynamic support environments.
• Service Coordinators with scheduling responsibilities.

ASSUMPTION: Comparable roles in other companies may offer varied scopes of responsibility, focusing more specifically on logistics or customer care.

📝 Sample Projects

• Implementing process improvements in customer call handling.
• Developing a new appointment scheduling protocol.
• Collaborating on a team project to enhance client service delivery.

ASSUMPTION: Sample projects reflect opportunities for improvement and innovation within the job role.

❓ Key Questions to Ask During Interview

• What does a typical day look like for someone in this position?
• What are the primary challenges faced by the customer service team?
• How does ISTA Solutions measure success in this role?
• Can you provide more details on career advancement opportunities?
• What training resources does the company provide for skill development?

ASSUMPTION: These questions aim to clarify job expectations and growth opportunities while gauging company support.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the ISTA Solutions website.
• Prepare your resume with a focus on relevant customer service experience.
• Customize your cover letter to highlight alignment with company values.
• Ensure awareness of the application deadline (if specified).
• Follow up with the HR department after submission if no timely response occurs.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.