Customer Service Representative - Inline Warehouse & Ice Warehouse Georgia

📌 Core Information

🔹 Job Title: Customer Service Representative - Inline Warehouse & Ice Warehouse Georgia

🔹 Company: Sports Warehouse, Inc.

🔹 Location: Alpharetta, Georgia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the primary contact point for customers of Inline and Ice Warehouses.
• Fostering relationships with new and existing customers through various communication channels.
• Providing support and problem-solving assistance promptly and professionally.
• Delivering excellent customer service by understanding product offerings.

ASSUMPTION: The role emphasizes customer engagement and service, suggesting an assumption of high customer interaction and customer care skills as critical components.

📋 Key Responsibilities

✅ Serve as a direct point of contact between the company and customers.

✅ Build strong connections with new and existing customers through various communication channels.

✅ Support customer needs in a professional and timely manner, exceeding their expectations.

✅ Utilize problem-solving skills and resources to assist with product or order queries.

✅ Demonstrate flexibility and teamwork during peak periods.

✅ Continuously learn and apply new skills relevant to the role.

ASSUMPTION: Responsibilities are focused on maintaining exceptional customer service, suggesting a dynamic and interactive environment where autonomy and timely service are crucial.

🎯 Required Qualifications

Education: Not specified

Experience: First-hand experience in playing ice/roller hockey or roller derby

Required Skills:

• Proficient in Microsoft Office Suite
• Excellent verbal and written communication skills
• Strong problem-solving ability

Preferred Skills:

• Experiential knowledge of sport specific products
• Previous customer service experience in an e-commerce setting

ASSUMPTION: The focus on specific sports experience may imply a preference for candidates familiar with the sports industries that the company caters to.

💰 Compensation & Benefits

Salary Range: $16.00 - $18.00 per hour

Benefits:

• Medical, dental, and vision insurance for full-time employees
• Paid vacation and sick time
• 401(k) and profit-sharing programs
• Merchandise discounts and on-site fitness facilities

Working Hours: 40 hours per week with possible weekend shifts

ASSUMPTION: Compensation reflects industry standards in the customer service sector, with added benefits enhancing the appeal for both part-time and full-time employees.

📌 Applicant Insights

🔍 Company Context

Industry: Online and Mail Order Retail

Company Size: 501-1,000 employees, offering a substantial network for collaboration and career growth

Founded: 1992, indicating a well-established company with 30+ years in the industry

Company Description:

• Operates multiple sports-specific retail brands
• Focuses on delivering exceptional customer experiences
• Offers a wide range of sporting products

Company Specialties:

• Tennis
• Running
• Ice and Roller Hockey
• Customer Service Improvement

Company Website: http://tennis-warehouse.com

ASSUMPTION: The company's diverse product range and specialties suggest a dynamic work environment with room for growth in various areas of interest within the sports retail sector.

📊 Role Analysis

Career Level: Entry-level with opportunities to advance based on performance and skill acquisition

Reporting Structure: Likely reports to a Customer Service Manager

Work Arrangement: 100% on-site at the Alpharetta, GA location

Growth Opportunities:

• Training and skill development
• Potential for advancement to senior customer service roles
• Exposure to varied customer service technologies

ASSUMPTION: The role offers a foundation in customer service with potential for lateral and upward mobility within the company's structure.

🌍 Location & Work Environment

Office Type: Collaborative office environment

Office Location(s): Alpharetta, GA; headquarters in San Luis Obispo, CA

Geographic Context:

• Located in a business-friendly suburb
• Access to local amenities and services
• Proximity to major transport links

Work Schedule: Standard work hours with potential for flexible scheduling during peak periods

ASSUMPTION: The office's suburban location offers a balance of convenience and accessibility, complementing a professional work atmosphere.

💼 Interview & Application Insights

Typical Process:

• Initial application review and screening
• Phone or video interview with hiring manager
• In-person interview at the Alpharetta location

Key Assessment Areas:

• Communication skills and customer service aptitude
• Problem-solving abilities
• Experience with relevant sports products

Application Tips:

• Highlight any sports-related experience
• Emphasize strong communication skills
• Demonstrate an understanding of the company's mission and values

ATS Keywords: Customer Service, Communication Skills, Problem Solving, Active Listening, Microsoft Office Suite, Product Knowledge

ASSUMPTION: The application process is designed to identify candidates who are not only qualified but also align with the company's culture and values.

🛠️ Tools & Technologies

• Microsoft Office Suite
• Customer Relationship Management (CRM) systems
• Standard office communication tools like email and online chat software

ASSUMPTION: Familiarity with the mentioned tools is presumed to enhance efficiency and service delivery in the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Integrity in business practices
• Passion for sports and community engagement

Work Style:

• Collaborative and team-oriented
• Flexible and adaptable to changing needs
• Proactive problem-solving approach

Self-Assessment Questions:

• Can I handle multiple customer queries efficiently?
• Do I have an interest or experience in sports that align with this role?
• Am I comfortable in an on-site setting?

ASSUMPTION: The role's cultural fit centers around an active interest in sports and a proactive, customer-centric approach.

⚠️ Potential Challenges

• Dealing with high volumes of customer queries during peak times
• Balancing problem solving with efficient service delivery
• Maintaining product knowledge across diverse sports categories
• Adapting to changing customer service technologies and processes

ASSUMPTION: The identified challenges focus on key areas of customer service and technical adaptability.

📈 Similar Roles Comparison

• Focus on customer interaction and support is common in retail sectors
• E-commerce customer service roles may offer greater focus on product knowledge
• This role offers specific growth by leveraging sports-related interest

ASSUMPTION: Similar roles in other sectors may not offer the same niche sports focus, which can be advantageous for candidates with specific interests.

📝 Sample Projects

• Assist in setting up customer service protocols for a new sports product line
• Participate in seasonal campaigns designed to enhance customer engagement
• Provide feedback on the effectiveness of current CRM strategies

ASSUMPTION: Projects are assumed to be centered around enhancing customer experience and operations efficiency.

❓ Key Questions to Ask During Interview

• What are the main performance metrics for this role?
• How does the company support continuous learning among its employees?
• Can you describe a typical day in this role?
• What is the career progression for customer service representatives here?
• How does the company measure success in customer service?

ASSUMPTION: These questions are designed to provide clarity on expectations and growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume with key skills highlighted that match the job description
• Include a cover letter detailing your relevant experience in sports and customer service
• Ensure your contact information is correct and professional
• Follow up with the company if no response is received within two weeks of application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.