Customer Service Representative (Italian)

📌 Core Information

🔹 Job Title: Customer Service Representative (Italian)

🔹 Company: Donaldson

🔹 Location: Spain

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing customer purchasing orders for Italian clients.
• Building strong relationships with assigned accounts.
• Supporting the sales team to drive market growth in the Italian region.
• Ensuring that all customer inquiries are handled efficiently and effectively.

ASSUMPTION: The job overview assumes that the candidate will interact primarily with Italian-speaking clients and will play a pivotal role in customer satisfaction and sales support within the assigned region.

📋 Key Responsibilities

✅ Process, monitor, and follow-up on customers' purchasing orders.

✅ Ensure effective service and administrative support for the assigned customer.

✅ Provide delivery commitment to customers and follow-up on order activity to prevent discrepancies.

✅ Manage invoice creation, corrections, and return material activities.

✅ Receive and process customer inquiries about pricing, lead-time, products, and availability.

✅ Coordinate internally with departments like sales, logistics, finance, and production.

ASSUMPTION: These responsibilities imply a fast-paced environment where multitasking and proactive communication are key. Coordination with multiple departments suggests the need for excellent organizational skills.

🎯 Required Qualifications

Education: Not specified

Experience: Minimum of 1 year in customer service, administration, or logistics

Required Skills:

• Fluent in Italian and English
• Strong communication skills
• Ability to multitask and manage time effectively

Preferred Skills:

• Knowledge of Oracle R12
• Familiarity with incoterms, payment terms, and CRM systems

ASSUMPTION: The position requires bilingual fluency due to the Italian client base. Preferred skills give candidates an edge, especially in technical environments.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the industry

Benefits:

• Permanent contract
• Flexible work schedule (start between 7 - 9:30, end between 16 - 18:30)
• Hybrid working model with 3 remote days per week
• Meal allowance, telework expenses, and social benefits (after one year)

Working Hours: Full-time, 40 hours per week with some flexibility

ASSUMPTION: Benefits and working hours indicate a supportive work-life balance, aiming to attract a broad range of candidates.

📌 Applicant Insights

🔍 Company Context

Industry: Industrial Machinery Manufacturing

Company Size: 10,001+ employees, indicating a large multinational environment

Founded: 1915

Company Description:

• Pioneers in solving complex filtration challenges
• Global leader with operations in varied industries like aerospace and agriculture
• Strong emphasis on innovation and customer relations

Company Specialties:

• Unique filtration technology
• Strong customer relationships
• Extensive global presence

Company Website: http://www.donaldson.com

ASSUMPTION: As a long-established leader, the company likely offers stable career paths and opportunities for advancement due to its extensive industry presence.

📊 Role Analysis

Career Level: Entry to early professional level, suitable for recent graduates or those early in their career

Reporting Structure: Likely reports to a Customer Service Manager or Regional Sales Manager

Work Arrangement: Hybrid model allows flexibility while maintaining a presence for team collaboration

Growth Opportunities:

• Potential to advance within the customer service department
• Opportunity to transition into sales or logistics roles
• Continued professional development through company resources

ASSUMPTION: Hybrid work model suggests an adaptable environment, while career paths within a large organization may include considerable upward mobility.

🌍 Location & Work Environment

Office Type: Contemporary corporate office with access to a shuttle service

Office Location(s): Main office near Barcelona, Spain

Geographic Context:

• Access to urban amenities in Barcelona
• Proximity to diverse cultures, enhancing international teamwork
• Convenient transportation links in and out of the city

Work Schedule: Offers flexibility with an emphasis on balanced work hours

ASSUMPTION: The location provides a vibrant living and working environment, attracting international talent and facilitating multicultural interactions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial screening by HR
• Technical and situational interviews

Key Assessment Areas:

• Language proficiency (Italian and English)
• Communication and problem-solving skills
• Technical knowledge of customer service tools

Application Tips:

• Highlight relevant customer service experience
• Emphasize language skills and technical qualifications
• Provide examples of proactive problem-solving

ATS Keywords: Customer Service, Oracle R12, Multitasking, Fluency in Italian

ASSUMPTION: The process aims to assess technical capabilities and interpersonal skills critical for maintaining customer relationships in a bilingual environment.

🛠️ Tools & Technologies

• Oracle R12
• MS Office Suite
• Customer Relationship Management (CRM) systems

ASSUMPTION: Proficiency in these tools is essential for managing order processes and customer communications effectively.

👔 Cultural Fit Considerations

Company Values:

• Innovation and excellence in work
• Commitment to solving global challenges
• Emphasis on collaboration and customer satisfaction

Work Style:

• Proactive and customer-oriented approach
• Strong team collaboration and support
• Adaptability in a dynamic environment

Self-Assessment Questions:

• Are you comfortable working in a multilingual setting?
• Can you handle multiple tasks and priorities effectively?
• Do you thrive in a collaborative and innovative environment?

ASSUMPTION: The role requires alignment with company values and a flexible approach to the diverse demands of international customer service operations.

⚠️ Potential Challenges

• Managing a diverse set of customer expectations
• Adapting to rapid technological changes
• Balancing workflow management with customer engagement
• Handling complex customer inquiries with precision and empathy

ASSUMPTION: Challenges are typical for roles involving multinational interactions and reliance on evolving technologies and customer service practices.

📈 Similar Roles Comparison

• More operational focus compared to a pure Sales role
• Higher interaction with technology than in traditional Customer Support
• More collaborative than solo-focused positions such as specific technical support roles

ASSUMPTION: Compared to similar roles, emphasis is placed on integration with sales and operations, adding depth to customer interactions.

📝 Sample Projects

• Implementing a CRM campaign to enhance customer retention
• Improving order fulfillment processes across multiple departments
• Developing a toolkit for standard customer service inquiries

ASSUMPTION: Sample projects reflect a balance of technical improvements and customer engagement strategies central to this role.

❓ Key Questions to Ask During Interview

• What specific tools and technologies are in use, and how integrated are they?
• What are the immediate challenges facing the client support team?
• How does the company support professional development and career growth?
• What measures are in place for continual improvement of customer satisfaction?
• How does the role interact with other departments within the company?

ASSUMPTION: Candidate inquiries should focus on integration within the company and potential for growth, aligning expectations and opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume includes relevant keywords from the job description
• Prepare to discuss your technical proficiencies at the interview
• Follow up with a thank you note post-interview to express continued interest
• Reach out to talentacquisition@donaldson.com for any application inquiries

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.