Customer Service Representative - Patient Registration

📌 Core Information

🔹 Job Title: Customer Service Representative - Patient Registration

🔹 Company: R1 RCM

🔹 Location: Wichita, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 00:00:00 GMT+0000

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting patients during the hospital check-in process
• Providing compassionate customer service to address patient concerns
• Using technology to gather and input information quickly and accurately
• Adapting to unexpected situations in a hospital emergency department setting

ASSUMPTION: This position requires the ability to manage patient interactions calmly and effectively, particularly in emergency situations, reflecting the need for strong interpersonal and stress management skills.

📋 Key Responsibilities

✅ Help patients complete their hospital registration and answer any questions they may have

✅ Collect accurate patient information using multiple screens and programs

✅ Work closely with hospital staff, adapting to their needs and supporting clinical care interruptions

✅ Build rapport with patients, easing their anxiety through attentive listening and supportive interaction

ASSUMPTION: The role involves continuous interaction with medical staff and patients, requiring flexibility and effective communication skills.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: Excellent customer service experience is required; healthcare experience is not necessary as training will be provided.

Required Skills:

• Customer Service
• Multi-tasking
• Technology Proficiency
• Compassion

Preferred Skills:

• Healthcare environment experience
• Knowledge of insurance processes

ASSUMPTION: Given the training provided, candidates must be willing to learn quickly and adapt to new healthcare technologies.

💰 Compensation & Benefits

Salary Range: $14.00 - $18.24 per hour

Benefits:

• Comprehensive training and development programs
• Potential growth opportunities within the healthcare sector
• Competitive benefits package including healthcare and retirement plans

Working Hours: Full-time, 36 hours per week with alternating weekly schedules

ASSUMPTION: Compensation and benefits are structured to support career growth within R1 RCM, encouraging long-term employee commitment.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care; known for integrating technology into medical and financial services for improved patient outcomes and operational efficiency.

Company Size: Over 10,001 employees; offers a robust support network and opportunities for career advancement.

Founded: 2003; has grown substantially, providing stability and innovation in the healthcare sector.

Company Description:

• Leads in revenue cycle management solutions for healthcare providers
• Focuses on enhancing patient experiences through technology
• Commits to continuous innovation in healthcare management

Company Specialties:

• Revenue Cycle Management (RCM)
• Digital Transformation
• Patient Experience Enhancement

Company Website: http://www.r1rcm.com

ASSUMPTION: The company's commitment to technology and patient care innovation makes it a forward-thinking environment suitable for those interested in a dynamic and impactful career.

📊 Role Analysis

Career Level: Entry-level position ideal for those starting their career in healthcare customer service.

Reporting Structure: Likely reports to the Patient Registration Supervisor and interacts regularly with clinical staff.

Work Arrangement: On-site, fostering direct interaction with patients and healthcare teams.

Growth Opportunities:

• Potential to advance within the customer service department or transition into clinical roles with further education and training
• Access to R1 RCM’s professional development programs
• Opportunities to contribute to innovative healthcare solutions

ASSUMPTION: Given its entry-level nature, this role offers substantial learning opportunities and exposure to various healthcare operations, setting a solid foundation for future career growth.

🌍 Location & Work Environment

Office Type: Hospital-based office environment, requiring occasional movement around the emergency department.

Office Location(s): Ascension Via Christi Hospital St. Francis, Wichita, KS

Geographic Context:

• Located in a major healthcare facility in Wichita, Kansas, providing critical services to the community.
• Easily accessible by local transportation, with ample amenities nearby.
• Part of a larger network of healthcare facilities under the Ascension brand.

Work Schedule: Includes evening and night shifts, requiring flexibility and adaptability to varying workloads.

ASSUMPTION: The position's location within a major hospital facility suggests a diverse range of experiences and potential for learning unique clinical processes.

💼 Interview & Application Insights

Typical Process:

• Initial online application submission
• Phone screening with a recruiter
• In-person or virtual interview with the hiring manager

Key Assessment Areas:

• Technical proficiency, particularly with healthcare IT systems
• Customer service abilities and communication skill set
• Ability to remain calm and effective under stress

Application Tips:

• Highlight any experience with technology and customer service in your resume
• Prepare examples of how you've successfully handled stressful situations in past roles
• Demonstrate willingness to learn and adapt to new healthcare environments

ATS Keywords: Registration, Customer Service, Patient Care, Healthcare, Multitasking

ASSUMPTION: The application process is streamlined to quickly fill essential roles, requiring applicants to demonstrate readiness and aptitude for a fast-paced healthcare setting.

🛠️ Tools & Technologies

• Hospital registration software systems
• Multi-screen computer systems
• Communication tools like phones and headsets

ASSUMPTION: Proficiency with office and registration technologies is crucial, supporting seamless patient interactions and data management.

👔 Cultural Fit Considerations

Company Values:

• Commitment to patient care and community service
• Innovation in healthcare solutions
• Inclusive and supportive workplace culture

Work Style:

• Highly collaborative and team-oriented
• Focused on patient needs and empathetic communication
• Adaptable to fast-paced and dynamic healthcare environments

Self-Assessment Questions:

• Are you comfortable interacting with patients who may be experiencing stress or anxiety?
• Can you adapt to working on varied shifts, including nights and weekends?
• Do you have a passion for starting a career in healthcare and learning new technologies?

ASSUMPTION: Candidates who align with R1 RCM's values of innovation and strong community focus will thrive in this collaborative, patient-centric role.

⚠️ Potential Challenges

• Managing high stress situations in an emergency department
• Adapting quickly to diverse patient needs and unexpected situations
• Keeping track of multiple tasks while remaining patient-focused
• Balancing compassion with efficient data entry

ASSUMPTION: The role's challenges are best suited for individuals who possess strong multitasking capabilities and seek a rewarding role in patient care.

📈 Similar Roles Comparison

• Compared to general customer service roles, this position involves significant patient interaction and requires operating in a healthcare environment.
• Offers hands-on experience and learning in a medical setting, unlike typical office-based customer service jobs.
• Opportunity to transition into other areas of healthcare with additional training.

ASSUMPTION: Comparable positions outside the healthcare industry may not provide the same level of impact on patient experiences and career growth.

📝 Sample Projects

• Streamlining the patient check-in process for improved efficiency
• Developing empathy-based training modules for interaction with distressed patients
• Assisting in technology upgrades for registration systems

ASSUMPTION: Sample projects involve improving patient registration and technology use, ideal for those looking to make a constructive impact in healthcare settings.

❓ Key Questions to Ask During Interview

• What training programs are available for new employees?
• How does R1 RCM support career advancement within the company?
• What systems and technologies will I need to learn?
• How does teamwork function within the patient registration department?
• Can you describe a typical workday for this position?

ASSUMPTION: These questions focus on growth, training, and daily responsibilities, providing clear expectations of the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights customer service and technology skills
• Prepare for assessments or interviews focused on communication and technology proficiency
• Verify all credentials and information for background checks
• Stay informed about the latest developments at R1 RCM to discuss during interviews

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.