Customer Service Representative - Patient Registration

📌 Core Information

🔹 Job Title: Customer Service Representative - Patient Registration

🔹 Company: R1 RCM

🔹 Location: Manhattan, Kansas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting patients with hospital check-in processes.
• Engaging in a fast-paced, occasionally stressful environment.
• Providing empathetic support to patients, listening to and addressing their concerns.
• Ensuring accurate and quick data entry using multiple computer programs.

ASSUMPTION: The role requires a high level of emotional intelligence and multitasking ability given the patient-focused and fast-paced nature of the work. This assumes a supportive training period for technology use.

📋 Key Responsibilities

✅ Assist patients with check-in and registration processes efficiently.

✅ Manage multiple computer programs to input data accurately.

✅ Provide compassionate support to alleviate patients’ worries and fears.

✅ Handle emergent situations calmly when clinicians interrupt the registration process.

✅ Work collaboratively with hospital staff in a team-oriented environment.

ASSUMPTION: Key responsibilities require readiness for first-hand exposure to hospital operations, including handling mildly stressful situations due to patient needs and clinical interruptions.

🎯 Required Qualifications

Education: High School Diploma or GED

Experience: No previous healthcare experience is necessary, training will be provided.

Required Skills:

• Excellent customer service skills
• Multitasking capabilities
• Proficiency with basic technology and data entry

Preferred Skills:

• Experience in a customer service-oriented role
• Basic knowledge of healthcare environment processes

ASSUMPTION: Preferred skills might include prior experience in environments requiring high interaction with diverse individuals, aiding in adaptability.

💰 Compensation & Benefits

Salary Range: $14.00 - $18.24 per hour, dependent on experience and qualifications

Benefits:

• Health insurance coverage
• PTO and holiday pay
• Retirement savings plan

Working Hours: Full Time: 6:00am – 2:30pm, Monday to Friday, with weekend and holiday rotations

ASSUMPTION: The compensation and benefits are competitive for entry-level positions, designed to attract candidates looking to start their careers in healthcare.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitals and Health Care, focusing on revenue cycle management

Company Size: Over 10,001 employees, offering a broad network and resource access

Founded: 2003, signaling a mature yet dynamic organizational environment

Company Description:

• Provider of advanced technology-driven solutions.
• Emphasis on enhancing patient and provider interactions.
• Certified as a Great Place to Work® in the USA.

Company Specialties:

• Revenue Cycle Management (RCM)
• Digital Transformation
• Physician Advisory Services

Company Website: www.r1rcm.com

ASSUMPTION: The company's size and scope imply significant career progression opportunities and access to industry-leading technologies.

📊 Role Analysis

Career Level: Entry-level position suitable for career starters

Reporting Structure: Typically reports to a department manager or supervisor.

Work Arrangement: Predominantly on-site at Ascension Via Christi Mercy Regional Health Center

Growth Opportunities:

• Initial training for technology and role-specific tasks
• Potential to pivot within R1 RCM to other healthcare operations roles
• Career advancement through targeted performance

ASSUMPTION: Entry-level position is assumed to provide foundational skills for broader career development within R1 RCM.

🌍 Location & Work Environment

Office Type: Hospital setting (Ascension Via Christi Mercy Regional Health Center)

Office Location(s): Manhattan, Kansas, U.S., a community-centered geography

Geographic Context:

• Proximity to community amenities and services
• Supporting a vibrant local healthcare system
• Potential commuting considerations for wider Kansas area employees

Work Schedule: Consistent day shifts with rotational weekend and holiday schedules, promoting work-life balance

ASSUMPTION: The hospital setting fosters on-the-job learning and offers engagement with a variety of medical and administrative professionals.

💼 Interview & Application Insights

Typical Process:

• Submit online application with a resume highlighting customer service skills
• Initial phone screening with HR representative
• In-person interview with departmental manager

Key Assessment Areas:

• Customer interaction skills
• Ability to handle stress and multitask
• Technical proficiency with hospital admin tools

Application Tips:

• Highlight any prior customer service experience
• Demonstrate adaptability and learning enthusiasm
• Ensure resume showcases technology usage capabilities

ATS Keywords: Customer Service, Patient Registration, Health Care, Data Entry, Multitasking

ASSUMPTION: The application process emphasizes interpersonal skills and adaptability, reflecting the patient-centric role.

🛠️ Tools & Technologies

• Hospital registration software
• Data entry and patient database systems
• Multiscreen computer setups

ASSUMPTION: While specific software isn't named, familiarity with general data entry platforms is presumed beneficial.

👔 Cultural Fit Considerations

Company Values:

• Patient-first approach
• Commitment to healthcare innovation
• Team empowerment and professional growth

Work Style:

• Dynamic and multitasking-friendly
• Empathetic and patient-centered
• Fast-paced yet detail-oriented

Self-Assessment Questions:

• Am I comfortable working in a clinical environment?
• How do I handle high-pressure situations?
• Can I manage multiple tasks concurrently?

ASSUMPTION: Fit in this role implies comfort and effectiveness in changing, potentially high-stress scenarios involving patient interaction.

⚠️ Potential Challenges

• Handling emotionally charged situations with patients or their families
• Balancing fast-paced workflow with the need for accuracy
• Rapid adaptation to new technology and healthcare processes
• Maintaining professionalism despite patient stressors

ASSUMPTION: Challenges are related to stress and workload management given the high interaction levels in patient care environments.

📈 Similar Roles Comparison

• Often similar to administrative assistant roles but with a medical focus
• Involves more patient interaction than typical call center roles
• Shares responsibilities with front desk or lobby greeter positions at medical facilities

ASSUMPTION: Role comparisons provide insight into the patient-facing and multitasking nature of the job.

📝 Sample Projects

• Implementing efficient patient registration workflows
• Participating in hospital process improvement committees
• Leading short-term initiatives to enhance patient reception experience

ASSUMPTION: Sample projects indicate initiatives that improve patient engagement and streamline registration processes.

❓ Key Questions to Ask During Interview

• What training programs are available for new hires?
• How does the team handle high volumes of patient registration?
• What is the typical career progression path for this role?
• How does the company support employees in managing stress?
• What specific tools and technologies are used in this role?

ASSUMPTION: Key questions aim to gather insights about training, support structures, and career trajectories in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to include specific customer service experiences
• Be ready to discuss adaptability and quick learning in an interview setting
• Follow up with HR for any application process inquiries

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.