📌 Core Information
🔹 Job Title: Customer Service Representative - Patient Registration
🔹 Company: R1 RCM
🔹 Location: Wichita, Kansas, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Assisting patients with hospital check-in during registration.
- Working in a fast-paced environment, handling multiple screens and systems.
- Building trust and rapport with patients through compassionate listening and problem-solving.
- Adapting quickly to unexpected scenarios in a hospital setting.
ASSUMPTION: The role requires strong adaptability and empathy to manage diverse patient interactions in an emergency department setting.
📋 Key Responsibilities
✅ Accurately and swiftly collect patient information.
✅ Answer phones and manage data entry across multiple platforms.
✅ Support patients dealing with stress or anxiety during registration.
✅ Collaborate with clinical staff to prioritize emergent care needs.
ASSUMPTION: Responsibilities include working closely with medical staff in dynamic and sometimes high-pressure situations.
🎯 Required Qualifications
Education: High school diploma or GED.
Experience: Customer service experience is required, healthcare experience is not necessary.
Required Skills:
- Excellent customer service and communication skills.
- Proficiency with technology and multitasking.
- Compassion and attention to detail.
Preferred Skills:
- Ability to learn quickly from training.
- Comfort with a fast-paced work environment.
ASSUMPTION: The role leans heavily on interpersonal skills and technology proficiency, indicating training will focus on technical systems specific to the role.
💰 Compensation & Benefits
Salary Range: $14.00 - $18.24 per hour.
Benefits:
- Competitive benefits package.
- Opportunities for professional growth and learning.
- Commitment to employee wellbeing and career progression.
Working Hours: Full Time – 7:00 pm – 7:00 am, alternating days per week schedule.
ASSUMPTION: Compensation aligns with entry-level healthcare positions, and benefits are aimed at promoting long-term career development.
📌 Applicant Insights
🔍 Company Context
Industry: Hospitals and Health Care
Company Size: 10,001+ employees, which suggests a robust support system and numerous internal career paths.
Founded: 2003
Company Description:
- Provides technology-driven solutions to enhance healthcare systems.
- Known for its comprehensive revenue cycle management services.
- Certified as a Great Place to Work® in the USA.
Company Specialties:
- Revenue Cycle Management (RCM)
- Physician Advisory Services
- Emergency Medical Services
Company Website: http://www.r1rcm.com
ASSUMPTION: R1 RCM's large-scale operations provide a plethora of opportunities for career advancements.
📊 Role Analysis
Career Level: Entry-level with training provided.
Reporting Structure: Likely reports to department supervisor or manager.
Work Arrangement: On-site, requiring presence in the hospital setting.
Growth Opportunities:
- Entry point to healthcare industry careers.
- Learning opportunities in healthcare administration.
- Potential for advancement to supervisory roles.
ASSUMPTION: This role serves as a foundational step for those interested in advancing within the healthcare sector.
🌍 Location & Work Environment
Office Type: Hospital environment, specifically in emergency departments.
Office Location(s): Ascension Via Christi Hospital St. Francis, Wichita, Kansas.
Geographic Context:
- Located in a major healthcare facility.
- Accessible location within Wichita, KS.
- Opportunities for community engagement through healthcare services.
Work Schedule: Primarily evening and overnight shifts with a rotating weekly schedule.
ASSUMPTION: Work environment demands adaptability due to the dynamic nature of emergency care settings.
💼 Interview & Application Insights
Typical Process:
- Submit an application through R1 RCM's career portal.
- Initial phone screening.
- In-person interview or assessment center.
Key Assessment Areas:
- Customer service skills.
- Ability to handle high-pressure situations.
- Technological proficiency and multitasking skills.
Application Tips:
- Highlight customer service experience.
- Demonstrate comfort with technology and multitasking.
- Emphasize adaptability and compassion in patient interactions.
ATS Keywords: Customer Service, Patient Registration, Healthcare Support, Multitasking, Technology Proficiency
ASSUMPTION: Application process will focus on competencies relevant to managing patient interactions and data entry.
🛠️ Tools & Technologies
- Hospital information systems for patient data entry.
- Multiple computer screens for data management.
- Telephones for direct patient communication.
ASSUMPTION: Role requires adaptability in learning proprietary systems used for patient registration.
👔 Cultural Fit Considerations
Company Values:
- Commitment to patient care.
- Emphasis on innovation and technology use.
- Focus on revenue cycle improvement and efficiency.
Work Style:
- Collaborative and supportive team environment.
- Proactive problem-solving approach.
- Compassion-driven patient interaction.
Self-Assessment Questions:
- How do you handle stressful situations while maintaining professionalism?
- Can you provide an example of a time you quickly adapted to new technology?
- What strategies do you use to provide compassionate support to others?
ASSUMPTION: Candidates should value teamwork and adaptability, aligning with the company's patient-focused and innovative culture.
⚠️ Potential Challenges
- Managing patient interactions in high-stress situations.
- Rapid adaptation to hospital technologies and protocols.
- Handling diverse patient backgrounds and health scenarios.
- Navigating shifts that may disrupt conventional work-life balance.
ASSUMPTION: Challenges arise from the fast-paced and emotionally demanding nature of emergency department settings.
📈 Similar Roles Comparison
- Comparatively more direct patient interaction than typical office clerk roles.
- Greater focus on adaptability and empathy compared to standard customer service roles.
- Involvement in critical healthcare operations unlike typical call center roles.
ASSUMPTION: Similar roles may provide less exposure to healthcare-specific challenges and customer service intensity.
📝 Sample Projects
- Improving patient check-in efficiency through workflow adjustments.
- Collaborating on patient care protocols to enhance registration accuracy.
- Participating in initiatives for staff training on new healthcare technologies.
ASSUMPTION: Projects are likely aligned with improving operational efficiency and enhancing patient care experiences.
❓ Key Questions to Ask During Interview
- What types of training will be provided for this role?
- How does R1 RCM support career advancement within the company?
- Can you describe a typical day for a Customer Service Representative in patient registration?
- What are the main metrics used to evaluate performance in this role?
- How does the team handle high-pressure situations in the emergency department?
ASSUMPTION: Candidates should inquire about growth opportunities and specifics of team dynamics to better understand their potential fit with the role.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare to discuss your customer service experience in detail.
- Highlight adaptability and learning agility during the interview.
- Emphasize the ability to manage data accurately under pressure.
- Research the company's healthcare technology systems for an insightful interview.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
