Customer Service Representative (ZR_21524_JOB)

📌 Core Information

🔹 Job Title: Customer Service Representative (ZR_21524_JOB)

🔹 Company: BruntWork

🔹 Location: Manila, Manila, Philippines

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Remote Solely

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling both incoming and outgoing customer calls.
• Providing customer support and handling inquiries.
• Scheduling and rescheduling customer appointments.
• Supporting technicians with information and assistance.

ASSUMPTION: The role is primarily customer-facing and involves direct customer interaction to support pest control services, given the description's emphasis on customer inquiries and scheduling.

📋 Key Responsibilities

✅ Answer incoming calls

✅ Make outbound calls

✅ Respond to customer inquiries, reschedule appointments, and transfer calls to appropriate departments

✅ Assist technicians with questions

✅ Meet company standards for call quality and performance

ASSUMPTION: Responsibilities imply a need for excellent communication and problem-solving skills, focusing on maintaining customer satisfaction and efficient workflow.

🎯 Required Qualifications

Education: Not specified

Experience: Remote work experience is preferred

Required Skills:

• Enthusiastic, personable, and punctual demeanor
• Coachable and receptive to feedback
• Strong conversational English and communication skills
• Ability to type at least 35 words per minute

Preferred Skills:

• Reliable internet connection
• Backup power option in case of outages

ASSUMPTION: The candidate's demeanor and skill in handling remote work are critical for success in this role, as indicated by the emphasis on personality traits and communication skills.

💰 Compensation & Benefits

Salary Range: Not specified; typically dependent upon experience in customer service roles.

Benefits:

• HMO coverage for eligible locations
• Permanent work-from-home setup
• Immediate hiring
• Steady freelance job

Working Hours: 40 hours per week, with shifts from Monday to Friday and split between time zones in Utah, USA, and the Philippines.

ASSUMPTION: Compensation is competitive within the industry, with benefits supporting a stable freelance work environment, given the perks listed for contractors.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting, focusing on creating remote work opportunities globally.

Company Size: 5,001-10,000 employees, indicating a well-established organization with significant resources and a broad client base.

Founded: 2020

Company Description:

• Focuses on flexible, fully remote work opportunities worldwide.
• Supports career growth and skill-building in diverse industries.
• Designed to match top talent with remote job opportunities.

Company Specialties:

• Outsourcing
• Remote Work

Company Website: https://www.bruntworkcareers.co

ASSUMPTION: With its extensive global reach and support for remote arrangements, the company is well-suited for those seeking flexibility and growth in remote work environments.

📊 Role Analysis

Career Level: Entry-level to early career, focusing on growth and development within customer service.

Reporting Structure: Likely reporting to a Customer Service Manager or Team Lead, given industry norms.

Work Arrangement: Fully remote, with the potential for permanent remote placement.

Growth Opportunities:

• Skill development in customer service management
• Potential for advancement in remote work leadership roles
• Access to a network of global clients and industries

ASSUMPTION: The company’s remote work focus suggests potential for advancement within virtual teams and broader organizational roles.

🌍 Location & Work Environment

Office Type: Remote/home-based office setup

Office Location(s): Anywhere with a reliable internet connection, but listed as Manila, Philippines.

Geographic Context:

• These roles allow for working within various international time zones.
• Strong emphasis on flexible, global work opportunities.
• Supports a broad talent pool from various locations.

Work Schedule: Monday to Friday, 10 AM – 7 PM MDT; Tuesday to Saturday, 12 AM – 9 AM PHT

ASSUMPTION: The location flexibility and scheduling suggest a company culture that supports work-life balance through remote work structures.

💼 Interview & Application Insights

Typical Process:

• Initial application via company website
• Skills assessment test
• Virtual interview with hiring manager
• Technical requirements verification

Key Assessment Areas:

• Communication proficiency
• Problem-solving ability
• Adaptability to remote work environment

Application Tips:

• Highlight remote work experience in your resume
• Ensure a stable internet connection for interviews
• Practice clear and effective communication skills

ATS Keywords: Customer Service, Remote Work, Communication Skills, Call Handling

ASSUMPTION: Application emphasis on remote work experience and communication skills is likely based on the job’s remote nature and customer interaction requirement.

🛠️ Tools & Technologies

• Customer Relationship Management (CRM) software
• VoIP communication tools
• Cloud-based platforms for remote work

ASSUMPTION: Given the remote nature of the role, proficiency with specific communication and CRM tools is assumed to support job functions effectively.

👔 Cultural Fit Considerations

Company Values:

• Flexibility and adaptability
• Commitment to excellence in service
• Emphasis on growth and learning

Work Style:

• Self-motivated and independent
• Collaborative in virtual team settings
• Proactive in communication

Self-Assessment Questions:

• Am I comfortable working in a fully remote environment?
• Do I have strong communication skills for customer interactions?
• Can I maintain enthusiasm and professionalism over the phone?

ASSUMPTION: The role requires individuals who can thrive in remote environments while maintaining positive customer interactions, which aligns with company values.

⚠️ Potential Challenges

• Handling high volumes of calls daily
• Ensuring consistent internet connectivity
• Adapting to varying client needs and expectations
• Managing work-life balance in remote settings

ASSUMPTION: The challenges primarily stem from the remote work setup and the nature of customer service, which requires consistent performance and adaptability.

📈 Similar Roles Comparison

• Similar customer service roles may not offer permanent remote setups.
• Other positions may include less flexible schedules.
• Compensation structures may vary significantly based on geographic location.

ASSUMPTION: The role's flexibility and remote nature make it competitive compared to similar roles in different companies.

📝 Sample Projects

• Improving customer satisfaction scores
• Optimizing call handling and issue resolution processes
• Developing remote work strategies for efficiency

ASSUMPTION: Sample projects align with typical responsibilities of customer service roles requiring efficiency in communication and process management.

❓ Key Questions to Ask During Interview

• How does the company support remote employees in terms of equipment and resources?
• What metrics are used to assess performance in this role?
• How does the company handle feedback and coaching?
• What are the career advancement opportunities here?
• How does the team stay connected and communicate effectively?

ASSUMPTION: These questions are designed to elucidate company culture, expectations, and support mechanisms in a remote work setting, which are critical for potential hires.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential skills assessment test
• Ensure your resume highlights relevant skills and experience
• Schedule your interview immediately after being contacted
• Verify your technical setup for remote connectivity prior to the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.